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December 2023 by Jessica G
Rude employees. Came into the Gucci store with my husband and daughter. I was looking at their purses. One blonde staff member was very kind but there were 10 employees standing around looking at us up and down like we were trash, but yet I’m from here and was dressed nice. Decided to spend my money elsewhere.
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December 2023 by Kyndera Keithley
By far the best customer service!! I am soooo happy with the customized wallet I ordered. They are extremely kind and helpful. Just ask for Macy or Gus, they will take good care of you ??
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November 2023 by Caitlin West
My boyfriend and I like to go to Gucci whenever we’re walking around market street to see new items because we love the brand. Majority of time that we go in to the store is just for us to look, and we always tell the employees right away that we’re just looking. Macy was the employee that was helping us and and after we told her that we’re just looking she still gave us her whole attention even though there were other guests in the store. She was extremely nice and she gave us great service still. Even though we didn’t buy anything that day we will definitely be back to work with Macy when it comes to our next purchases. When you go in ask for Macy because she will make your experience very special!
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September 2023 by Jennifer Marx
Love love love this store ! Amazing experience. Gus is fabulous, all the staff is so nice & helpful ! I even got some bubbly last time we visited!
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September 2023 by Thomas Hutson
I was at Gucci today in need of some dress shoes and was kicked out. The employee asked me what style of dress shoes I was looking for, so I told him I wasn’t sure, but I just wanted a leather shoe. After I said that I sat down in a chair and the same employee quickly came up to me telling me “ You are loitering, you need to get out. There’s a Starbucks down the road go there.” He was also suggesting that Gucci was out of my league and that I need to go find cheaper options (which it is most definitely not). He claimed that I was loitering while I was shopping for SHOES.. I like the Gucci brand but they need better employees. Louis Vuitton is night and day in terms of customer care. They lost a customer, I will never go back!
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September 2023 by MZ MBDIVA
The service is unmatched! I went in today during Labor Day weekend. I was expecting it to be crowded since it was the holiday weekend. As soon as I walked in there were 4 associates standing there. Mz. Lourdes was the first one to greet me. She was smiling, her energy was warm and inviting, very helpful, great knowledge on products and made great recommendations by actively listening to what I wanted. I was offered something to drink while I shopped. The ambiance in the store was great. While Mz. Lourdes was boxing up my purchase the other associates checked on me and asked if I needed anything. I am huge on customer service and it will be the make or break of a sell/purchase. Thank you Mz. Lourdes for making my experience today wonderful! I appreciate you! ?
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June 2023 by KYM INHOUSTON
The staff were extremely attentive.
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April 2023 by Suzanne Baldwin
Absolutely horrible experience. Spent 20 mins walking around and not a single person spoke to me or asked if I needed help. There was only 3 customers in the store and 8 employees.
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February 2023 by Mek Laquan
Their customer service is unmatched! My sa has been nothing but amazing.
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February 2023 by Stephen Kuo
Love that there's a Gucci up in the Woodlands now. Staff are excellent and friendly. Was more about helping than trying to make a sale.
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February 2023 by Shalexusss Jones
If you’re black be prepared for Tory to follow you around the entire store.
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February 2023 by Leslie Enochs
Veronica was very friendly and helpful!
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February 2023 by Alexia Arenas
Pili helped me look for a new handbag! She was very patient and gave great advice. Love the new location.
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February 2023 by Megan Donaldson
This boutique in The Woodlands is Amazing. I love how spacious the store is, the lightning and ambience. Very Friendly and attentive staff. Happy to see Gucci at Market Steet, real compliments to the area.Thanks for being there!
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February 2023 by Elizabeth Elizondo
Great customer service!! Everyone was super nice and friendly . I went for the woodlands Gucci store gran opening to look around and ended buying a purse. Ms. Pili was the lady that showed me a couple of purses I had liked. She was patient and i never felt rushed making my final decision. she answered all my questions and concerns I had before making my purchase. Ms. Pili has phenomenal customer service. Thanks again Ms. Pili ????
