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December 2023 by Sharon Weber
I personally love this gym. I would agree that my first encounter with the person signing me up, really wasn't forthright, but I think he was one bad apple. The gym is clean, the instructors are so nice and the clientele are generally people you want to make friends with. I took a Zumba class today with Amanda. She was so kind and the class met the criteria of what I was used to at Life Fitness in Atlanta which is saying a LOT!! I hope Amanda gets more classes during the week. ...and the manager is very friendly and down to Earth. Thank you Fitness Project!
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November 2023 by Katiuska Torres
It's the worst gym I've ever been to, make sure the person giving you your membership feels like working that day because the person who gave it to me obviously didn't feel like working and didn't explain anything to me about my contract. They never explain to you that if for some reason you don't like the gym and you want to leave, they won't let you!! They are going to charge you 100 for leaving and since it takes 30 days to process they are going to charge you the following month which seems absurd to me!!! The managers don't help you at all! They have wasted my time and my money!! make sure you never make a contract with this gym. SCAMMERS
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November 2023 by Kate D
No complaints with the equipment and space to work out. Just be cautious when you sign up. They have you sign a small digital box that is a 2 page contract that you cannot read beforehand AND no prior disclosure that you are committing to a 12 month contract. Not sure that would be enforceable but since the hubby likes his membership not going to pursue it. Other folks' reviews reveal the same. The female Mgr arrogant, rude and lacks customer service skills. I asked her to have the Proprietor contact me and that person never did. So clearly this biz just doesn't care about cyst service. So far all the male personnel personally encountered over the year have been very nice and courteous.Don't take their word for anything and don't sign the digital box without them printing it up and letting you read beforehand. My husband does complain that it's always busy unless he goes very early and people always on their phones holding up machines. Staff does not intercept or post signs so Gen public is more courteous.
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November 2023 by Zero Nelson
This gym is always really clean. It isn’t the biggest, but it has everything you need. The people here are so nice and always ready to help you progress in your fitness journey.
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September 2023 by Amara Ojajuni
They are a bunch of liars. When I came to register, I was told that there was no contract,and I can cancel at anytime. Fast forward to 4 months later when I got diagnosed with a medical issue,and couldn't continue at the gym I went to cancel my membership and behold I was informed that there was indeed a 1 year contract. They made me pay some money to get out of the contract which I did. Now,they have sent my name to their collection agency saying that I'm still owing them $759.02 . For what? I will not let them continue being extortioners and liars. Please beware of Fitness Project.
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September 2023 by MJ
Staff are very professional and willing to answer all your questions. This Gym is way cleaner than magnolia location ! The daycare staff are wonderful,very patient and caring with kids with lots of toys for kids to keep them entertained!
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August 2023 by FruitCompany
Staff is always trying to hustle you to get a membership. They kicked out my friend for having a free pass 3 times but he was the one introducing the gym to us. And this was after they already gave him a free pass. This gym honestly doesn't care about its customers only profits. The gym is incredibly tiny only two benches and very little machines. Tons of people. Seems like a gym for women and older white folks. There's a lot of gyms for way better value. Don't settle for this gym!
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August 2023 by Brian
Corporate does their best to avoid angry customers. Managers at their locations do not have any desire to rectify any situation. Managers talk down to customers. Blame any issues on corporate. Managers refuse to cancel month to month memberships. All in all stay away. Go somewhere where you will be treared with respect. Effective immediately the month to month membership is cancelled and Project Fitness is no longer authorized to debit the bank account.Reply to business:As long as one location wants to refuse to assists customers and blames the issues on corporate policy, all clubs are linked and liable for the issues. If you want to address the matter corporate should be contacted and notified that each location must resolve their complaints and adhere to laws and if the location deems corporate at fault the location reach out to corporate with the customer to resolve the complaont. Its called respecting your customers time and complaint. The location failed and corporate failed by not being reachable.
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August 2023 by Brycen P.
Overpriced. I came here to workout with a friend and a day pass is $21.65 where most gyms are around $15 for a better equipment selection. After looking around at our equipment options we were displeased and tried to get a refund so we could leave and go somewhere else, but the staff was uncooperative and said it's non refundable. Don't come here. Poor equipment and lack of amenities for an extremely overpriced fee.
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July 2023 by Julia H.
Cozy and comfortable. Always feel inspired by others around me. Always leave happier and healthier. Love my gym. Active on the floor and in group classes.
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July 2023 by Dylan Kent
The quality of this gym went down substantially from the Golds gym before it. They slapped on new paint and removed amenities and machines. I paid for a year in advance. They told me if I pulled my card off file they would cancel my membership early. I went back on time and they now said I owed them for the next 2 months as the send in a “cancelation request”. I attempted to talk to a manager who was on break. I came back 2 hours later and he had went on a second break. Dealing with this gym is ridiculous, they charge too much and still hassle you around. Their equipment is no better than any other gym. Don’t waste your money or time on this place, it sucks. Choose anywhere else.
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June 2023 by Marian Reed
Update… I received a voicemail from the manager, Pam. The first thing Pam said was that she saw the review below. She then apologized and said that it was not her intent to be rude. Pam then stated that the fee and contract have all been closed. She then apologized again, but asked that I update my review. In good faith, I am going to update my review from one star to three stars. However, if I have the same there’s others are having with continued charges, I will update my review again, and likely contact the Better Business Bureau. I do appreciate them canceling and closing the account. I was willing to pay a cancellation fee or do what was needed. Sadly, we could not get past the bad customer service.I am highly disappointed in Pam, the manager, and I am not even a member here. My daughter, who is a 16 year old minor, signed up online without my knowledge. I didn’t even know where this gym was located. My daughter came to me after her account showed a negative balance. I asked her who fitness project was and she told me that she was told about it at school and signed up online for what she thought was a free student account. I asked her how did she sign up without an adult present. Keep in mind that I have a membership for myself and my daughter at a different gym, and I had to physically go in and show my ID to authorize my daughter to have a membership.When I arrive at the gym, I made contact with Pam at the front desk and explain to her that I was there, too remedy the situation, because somehow my minor child was allowed to sign a contract that I was unaware of, and I never signed. Without any further discussion, Pam responded “well, that’s not our fault.” I never accused the gym of doing anything wrong nor did I say that it was the gym’s fault. Not only was Pam very rude but when I asked her how to remedy the situation, she informed me that her system was down and she couldn’t login. I provided a phone number for Pam to call me when the system is up so that we can remedy the situation. Pam also looked at my daughter and asked me if I had spoken to my daughter about signing up for the membership without my permission. I insure you that my daughter and I spoke about it and she lost several privileges as well; however, Pam was out of place for addressing that with me and my daughter. I will also note that there was a young man, who worked there, behind the desk as well. Pam asked him if the system was working for him, or if he had issues with the system, and he told her no. The general demeanor of that employee was very dismissive of Pam. I only mention that to say I don’t know if that was just the demeanor of the employee or if he was reacting to Pam as a manager who may generally be rude to others.As of right now, I still have not received a return phone call from Pam regarding the account. I have gone online to attempt to find a number for the corporate office, so that I can remedy the issue, and I am not finding a direct number anywhere.As I am reading additional reviews of this gym, I am seeing that there is a common trend about the contracts as well as the demeanor of the manager. If I do receive a call back without having to return to the gym myself, I will update this review.
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June 2023 by K J
Do not waste your money here! They overcharge and do nothing to help refund or resolve the issue! I recently paid cash to cover my membership fee, which they said members can also pay cash for the membership fee and it was not applied to my membership!! They still charged my bank account! Not the first issue with this gym charging when and what they want!!! They do not go over everything in the contract either. It wasn't thoroughly discussedor discussed at all for that matter. It's not until after the fact, when there is a problem to occur that you learn about how this gym really is. Not much diversity either. Gym is not worth 30 plus dollars for the little amount of space and limited equipment! They are getting over by making you pay $100 to cancel your membership if not right at the time you began your membership. Which is called a "Buyout"! I am very upset and plan to cancel before my membership term. I will just bite the bullet on throwing away $100 just to cancel and be done with this gym establishment!! I will continue to build my home gym and forget going to a gym altogether! Management isn't doing a good job. They do not return your call to help and never around to help when you call! When I cancel, they better remove my banking information completely and not try and get more money from me!! I am not with BS!! I will also file a complaint and ill be reporting this to the BBB.
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June 2023 by Mallory Faucher
I tried to cancel my membership when I was sick early in pregnancy. I was told to email Pam, the manager, about having buyout fees waived. I tried twice and never received a response. I knew my membership would end in May, so I called again in March and they said all I needed to do was come sign a form in May and I would be done - no additional fees. Today I went in to sign the paperwork and was told I’d still be charged for the next 30 days even after my contract ended because there is a 30-day cancellation process. Spoke to 3 employees who were VERY RUDE and disrespectful. Pam was there but would not speak with me. I understand a contract is a contract - but there is no excuse for being unresponsive to emails and rude in person. I wish I had read more reviews before joining - it’s clear they have always had poor customer service.The gym itself is nice but there are plenty of nice gyms in the area. Find one with kind employees.
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June 2023 by Lauren Huntley
Don’t! The customer service is lacking and rude! They DO NOT communicate anything. When I cancelled my membership common sense it it’s cancelled!! They say nothing else! Called and asked why my account was getting charged after cancelling. “It takes 30 days” Why am I paying for another month when I cancelled!!? So I mentioned I will call my bank. “That’s fine we will send you to collections!?” And you threaten a customer with collections?!! Bad choice!! First off cancelled means cancelled!! Second the staff said nothing about 30 days! And again! Cancelled means cancelled!***Thanks to the manager for calling and apologizing for the poor phone conversation I had this morning. Hopefully staff will be on top of better communication in the future
