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December 2023 by lizzy whorton
standing here 30 minutes in line employees are offering 0 help line is wrapped around the store and employees cant even tell you where to go and absolutely will not acknowledge you this is ridiculous will not be back
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December 2023 by Michelle Miller
I asked a girl named Alyssa if they had a size on a pair of shoes, she didn’t even check if they had them and she just said “no”, with a terrible attitude.Then, I asked someone else and they told me they had the size I wanted. I waited for 20 minutes and no one brought them, so I asked again and this time a guy told me “I only have them in X size”, I asked if I could try them on and I kept waiting. I asked again and someone else told me that they didn’t have ANY size. At this point I had been waiting for almost 30 minutes and no one knew anything. This is the worst customer service I’ve ever experienced. I’m never going back there.
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November 2023 by Jacob Gerdsen
Staff is genuine. Usually these store are employed with high school kids that are only there cause their parents made them get a job. Kids here seemed like they actually wanted to work there. I put an online order for sz14 pandas since it said that location had one in stock. Got there, went to the back and came up and said they didn't have them and next step would be to cancel and refund order. Kid that was helping looked at his system one more time showed they had other sizes in stock. He went through the entire backstock of inventory they haven't had the time to throw up yet, and like 15 boxes later he found it. Took him about 15 mins. He didn't have to do that, could have just said "na man sorry, the online system isn't up to minute" and that could have been it. The fact he took the time to search through everything gives them the 5 ?
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October 2023 by Juan G
Worst shopping experience ever! Very rude and not very friendly staff. Get new staff, otherwise I highly don’t recommend to buy there
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October 2023 by Lashante Robinson
Jamia is amazing❤️ and very helpful. She is the one to speak to when you need things done huntyyyyyyy. JD has a great manager and they win for hiring her. Customer service is not dead. ❤️ and for Tajai or however you spell sista girl name she needs some help. Cause her attitude is atrocious. Body language atrocious. Snatching stuff And manhandling my shoes SIMPLY cause I asked to check my shoes because I HAVE LEFT WITH 2 different sized sneakers before. I really hate to write this review because I Stan for melanated queens but she needs a quick customer service class. Or put her in the back cause maybe that’s where her talent lies to pass out the shoes to the associates. She was trippin big time. ? I put 1 stars ONLY CAUSE MANAGER saved the day and I could speak to her
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September 2023 by Number 1
Worst shopping experience ever! Very rude and not very friendly staff. Get new staff, otherwise I highly don’t recommend to buy there
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September 2023 by Mayra Hernandez
I’ve been calling the store all morning and afternoon. We ordered shoes from the store on Sunday 8/06/2023. I was given a tracking number. I’ve checked Fed Ex and it shows they have not received package. I paid express shipping.
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September 2023 by BOOM THE Legend
Jp Jarred helped us, very helpful fast service, way worth the drive.Will definitely be returning. Great inventory, what we couldn’t find throughout the mall we found all here for a better price.
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August 2023 by Jose Cortez
Asked for Nikes in size 7.5 was told there is no more in stock. Thirty minutes later someone else asked for same shoes same size and they got them. Employees don't do their job correctly. In the end the found the shoes we was asking for.
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May 2023 by Toby Ward
Employee talked me into buying shoes that didn’t fit since that was the only pair they had.Said that if I buy the crease protectors that they would help “fill in the gap” and also protect the shoe from creases. Said I could return them if they weren’t worn or creased. Took them back and they started literally looking for any little thing to not return the shoe and I was going to do an exchange.Ended up pointing out a small crease and said the bottom of the shoe was a little dirty.And still tried to talk me into buying the shoes I wanted to exchange them for lolAs I told the employee who didn’t seem to care.I will NEVER shop here again and highly discourage anyone from shopping here.Worst shopping experience I’ve ever had.Manager didn’t even come out of the back room when requested.Mind you, I never wore the shoes except when I put them on to try them in store.
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April 2023 by Ed P
I went in there yesterday afternoon I asked for a pair of JD nike shoes he scanned the shoe and said they will be right out.....I waited like 5min the dtore was empty. I saw like 4 employees not doin a dang thing....I left. SWEET SHOES though
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March 2023 by Bianca Arreazola
The workers literally avoid you. They don’t want to do their jobs. The cashier was rude too. Why is everyone working here so miserable?
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January 2023 by Desiree Leslie
No one ever answers the phone. They never fill a pick up order till the next day, sometimes longer.
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December 2022 by larry deboard
Waiting for a pair of shoes 30 minutes now. All employees just hanging out talking. I walked out. Same shoes at Dickson 30 bucks cheaper took 2 minutes to get em. STAY AWAY
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December 2022 by Hannah Wilson
Tonya is the best! She helped me today & was amazing ?
