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July 2024 by kaitlyn alexander
someone walked in the dressing room while my friend was changing because locks didn’t work.
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June 2024 by Ibranji
The girls working at this store have no idea how to do their job. I went in and got 2 items and when I went home to show my husband he said they didn’t fit right. I went to go exchange for a different size and they said no exchanges or refunds. First off, they NEVER once told me before I paid that the items are non refundable. I’ve been to many stores that have this rule and they always mention before. The girls working there are always too busy on their phone to tell customers this rule. I don’t understand why I couldn’t just exchange for a different size. If I had known I would have never shopped there. Waste of money and time. Never shop here. I don’t know how this store isn’t closed down.
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November 2023 by Brittany
They left the security tag on 2 of my items !! And I only got 4 things. I’m an hour from the mall so I attempted to remove them myself and now I have 2 holes. One in each item. It’s ridiculous they have one job to bag the items correctly !! Bad staff member. Very disappointed spent $30+ on clothes with holes in it now.Not to mention, the cashier was going to charge me 50 something, then change the price on an item, then forgot that there was a sale going on even though their sale signs everywhere and when I asked her about it, that’s when she changed the price.
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October 2023 by BRS
They left the security tag on 2 of my items !! And I only got 4 things. I’m an hour from the mall so I attempted to remove them myself and now I have 2 holes. One in each item. It’s ridiculous they have one job to bag the items correctly !! Bad staff member. Very disappointed spent $30+ on clothes with holes in it now.
Not to mention, the cashier was going to charge me 50 something, then change the price on an item, then forgot that there was a sale going on even though their sale signs everywhere and when I asked her about it, that’s when she changed the price.
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August 2023 by Nakisha Dotson
Why does the Charlotte Ruse in the Woodlands mall only have one cashier and 5 to 6 people on the floor? It took 45 minutes for me to make it to the register. That is not ok.
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May 2023 by Sofi Isabel
Went to their new spot in the mall. Literally 2/3 employees were sitting behind the cash wrap on their phones. Was never asked for help. Never greeted. I am a manager in retail and if your customers gotta ask you for help and you clearly have no intention of wanting to help, there is zero reason you should be getting paid. Just put a self checkout, a security guard so no one leaves, and a shipment team. Wasting money paying girls to be on their phones and do nothing.
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February 2023 by Christina D'Andrea
My comfortable leggings I have bought
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January 2023 by Aracely Mariscal
Great prices love this store
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December 2022 by Mayra Luna
I went to go shopping with pants for my daughter and asked for a fitting room they lady gave us one and she’s only 11 so she needs help with decisions the manager there came a few min pass and told me I needed to get out because there was only one to a fitting room in that case why not tell me that from the beginning or waited until I got done with my daughter instead of keep knocking at the door for me to get out then I tried to go back today and couldn’t even try anything on because there was no one with a key for a fitting room this is ridiculous my schedule doesn’t allow me to go back again I will not be shopping there the way they manage their fitting rooms is ignorant
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September 2022 by HantaSho
We went there yesterday, 9/01/22 and it was our first time for my sister to go there. It was around 1pm that we entered. There was only one employee and she seemed to be having a bad day (never greeted us or even being nice) . My sister asked her if she could use the dressing room so she could try the clothes she wanted. Employee gave her a side eye and was annoyed to my sister. We still bought the items that my sister wanted since it was a good price but customer service was very poor.
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September 2022 by Daniela Esparza
Visited this location on 8/26/22 to buy some jeans and a top. I wasn’t greeted when I walked into the store, there were three employees, I believe one was training. I asked for a dressing room, not sure if she was a shift leader or manager, but she didn’t even tell me to follow her, she just started walking and opened the door and left. Not one word was said. The dressing rooms are also very dirty. Covid-19 safety measurements were definitely not met in that store. When I was ready to check out nobody attended me because they were in the front of the store talking with a friend. Very unprofessional, will not be shopping at this store any longer.
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June 2022 by L Jones
Love this place for barging buys. Bought my fav pj's from here for just $10! So soft, comfy & going on 2nd season with them. Never dreamed they would be in such great condition for the price.
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May 2022 by Laura Jones
Love this place for barging buys. Bought my fav pj's from here for just $10! So soft, comfy & going on 2nd season with them. Never dreamed they would be in such great condition for the price.
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May 2022 by Laura Arango
there was only one person working, she was talking with a friend on her phone the entire time, wasn’t friendly and was nowhere near the register.. the dressing room was closed and the entire store was in an awful disarray. I left since i couldn’t try any clothes on
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April 2022 by Cyndi Jordan
I went in to browse and found quite a few comfy & cute pieces that I liked. As I continued to browse, I found a section in the store that was not marked with signs that indicated it had reduced prices, so I picked up a few pieces from that section. The selection was small, I made my choices & headed to the register happy with my reduced price bargains. I paid & got my receipt & usually when the items are reduced or final sale, the cashier lets you know. No one said anything about the items being final sale. So I left after completing my purchase.I returned home to try on my cute little finds, only to find I couldn't fit anything! So I returned to the store to exchange for a different size. I was then told that ALL SALES WERE FINAL because they were reduced prices. I looked on the wall & saw zero signs that reflected this nor was I made aware prior to my purchase.I made mention of this to the sales girl & she seemed unbothered & very nonchalant about.the entire situation.Moral of the story: I now have all these clothes that I cannot wear!!
