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January 2024 by Jennifer Forsberg
If you choose to bank with PNC - I do NOT recommend this location. Go to the Conroe or Montgomery location. We have been customers for 20+ years and have business, personal and our child's account with PNC. Alden Bridge employees are impatient, unfriendly, and make it very difficult to complete the simplest of transactions. We are incredibly unhappy with this location and REFUSE to even go there anymore - we will drive 10 minutes farther to the Woodlands Parkway location (5 stars) - or go to Montgomery/Conroe (Both 5 stars) location by our office. I hope this review is utilized as a means of learning that management needs to step in and make changes or they are going to lose their clients.
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August 2023 by kathy McDonald
Clean and fast.
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November 2022 by Dikla Hadad
Great Branch, we had our business bank with BBVA and are very happy with the change to pnc, and this specific branch are great! Especially Jamel the branch manager, wonderful customer service!
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November 2022 by dikla berenstein
Great Branch, we had our business bank with BBVA and are very happy with the change to pnc, and this specific branch are great! Especially Jamel the branch manager, wonderful customer service!
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August 2022 by Sergiy Guryev
Very good service.Special thanks for the professionalism of Emilio Figueroa!
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February 2022 by Vasen Menon
Worst customer service ever from one lady (Laura I think?) tried to clarify about a closed BBVA account & why I still have another account existing (pnc) that I did not open. She refused to help. If you must go to this branch stay away from this lady!!!
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January 2022 by Evan Cargill
I went back there for the 4th time today, trying to close my account. They're like a clingy ex-girlfiend. If my account is still not closed, I'm going back, and then I'll be going to jail.
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August 2021 by George Smith
The ladies at this branch were very nice and helpful. I would have given them 5 stars. But BBVA bank as a whole is a 1 star! I've banked with them approximately 25 years, and just closed out my accounts yesterday and opened accounts with another bank. DONE with BBVA!!!
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January 2021 by Chis Watson
No customer service
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August 2020 by Christopher Green
This bank has one of the best banker working here. Tamara is so amazing. She has helped me with so much. Anything I needed no matter how big or how small it is she gets it done. She has a one of a kind personality you will love. She explains things so clearly to you and answers all your questions. I now have all my accounts at BBVA because of the customer service I received from her.
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August 2020 by Paige Wilson
Love the customer service I received from this bank. Always greeted and told to have a good day.
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July 2020 by Phil M.
Bank doesn't follow standard proper banking procedures. Members of this bank aren't pleasant to work with. Your concerns will fall on deaf ears. Kinda like those recordings " your business is important to us" but in reality your just a number. Move along please. My post "is just related to this branch" not others BBVA banks. I've been with BBVA for 25 years. ~ I just wont come to this branch again.
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June 2020 by Bill Wilson
Extremely professional and friendly staff.All my interactions have been very positive
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July 2019 by Larry
Great bank ran by great manager Mishelle
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September 2018 by Hazel Mac
Love the personalized service and the staff is awsome my husband and I love banking here. Thank you!
