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February 2024 by Ray F.
Great customer service
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January 2024 by Evangelist Clara Pegues Open Your 2 Eyes Ministries
My experience with Avis was very good. The customer service was 10 out of 10. I was extremely satisfied with Avis.
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December 2023 by ZR L. CUSTOMER SERVICE PER.
Worst experience ever, they gave me a car with a whole in the tire and they acted like you can go do it yourself, also so so rude both .as if I’m renting it for free. I booked a car and when I arrived they down -graded to smaller car with the same price, I never ever experienced this my life usually I get upgrade if they are short on cars, please don’t reply with your useless msg, act right from the beginning. I will never use Avis again.
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December 2023 by Howard Blanton
Absolutely horrible place to do business. Zero customer service. I had reserved a car with confirmation number but when you go to pick up the car there were no cars available. They don't bother to call you. They let you show up to tell you they have nothing available. Horrible way to do business.
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August 2023 by Anna Hanson
I regularly rent from this location. The staff is always pleasant to deal with and very helpful.
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August 2023 by Joni Hitz
We rented a vehicle from Avis at 2132 Kuykendahl for a family vacation. We paid $1,200.00, on our Chase card 2 weeks before our trip. My husband went to pick the vehicle up and they asked for a security deposit of $300.00. He went to pay on the same card and the man there would not even accept the card and would not accept cash. Our good card is Debit/Charge card. He would not even look at it, said no card, no cash. He wanted a card that was only a credit card, but not debit. They already accepted this exact card for the 1,200.00 payment. This card is accepted everywhere. We left without a vehicle and it was time to leave for our trip, so upsetting!!! Requested a refund for our original payment. Never heard of anything like this!
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August 2023 by Sandy Trevino
Melody was very professional and helpful she made sure we were going to be safe on our trip.
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June 2023 by Micky McDougald
Cassandra and Avis have been the best in the business in The Woodlands area for a long time. I don’t rent anywhere else.Micky McDougald
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May 2023 by Kayla Almaguer
Melinda showed me some exceptional service; she was patient and very accommodating as I figured out my rental. Highly recommend!
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May 2023 by Sandra Smith
Avis have very good rates, however the quality of cars picked up outside of the airport is herendous. Dirty, stained srats6, horrible smell. When the issue was brought to the agent's attention, she stated the company has cut back on purchasing new cars. ?
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April 2023 by carolyn givens
The staff person at Avis The.Woodlands was so kind and helpful. The car was a great deal so I could not be happier about the whole experience!!
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March 2023 by Charles Kibbe
30 minutes into the trip the car wouldn’t start. I called AVIS roadside assistance and they told me I would be charged for the callout. I had to walk and buy jumper cables and ask someone nearby to jump the car. The employee at the return desk acted as though it would have been impossible for her to care less.
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March 2023 by 丁兒布
Extremely patient and helpful staff helped me resolve rental problems (was my own fault). THANK YOU!
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February 2023 by Zuleika Ellis
Great customer service, quick pick up and return, clean Additional discounts options presented; will definitely recommend it to anyone else
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January 2023 by rajasheker chittanur
I am really upset with the car I got. I booked mini van and I got an suv. The rear camera was not working all the time, I see blue screen. We had to adjust a lot for the spacing and luggage as no other option was provided to us and we couldn’t cancel our travel plan.Because it was so conjusted, we had to shorten our trip and return the car early.The agent said, as you are closed on 1st even if we return on 1st - we will be charged till 2nd.Other rental companies used to upgrade the car for no cost if they don’t have the type of car we booked. But here the type was downgraded and I had no option other than what was provided
