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October 2023 by Deborah Perrotta
I am usually incredibly pleased with the service and the doctors at either clinic. I have been coming for years. I am, however, not pleased with the way the situation was managed Wednesday, 10-18. My dog was scheduled for last minute surgery the very next day at a specialty hospital, and I noticed he was having issues with his ear, yeast infection, knowing I could not bring him in because of his condition. I called and spoke to one of the receptionists and asked to speak to Dr. Brandon and explain my situation to see if I could just get something to help his ear because I could not get there. She not once but twice told me; no meds can be subscribed without seeing the doctor. All I wanted to do is have the doctor return my call to see what we can do in the meantime to make him comfortable. I ended the conversation because I could not get my message to have the doctor call me. The hospital where he had his surgery called my primary vet and informed them of his ear infection, and since they do not have such medicines on hand if the Animal Clinic would prescribe something without seeing him because he cannot ride in the car after he was home. I understand they have protocols, but she could at least inform the doctor and not repeat the same information. The receptionist needs to be re-trained for such a type of phone call. A call back from the doctor would have been nice. Finally, I was able to get meds.
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October 2023 by Ginger Harris
Dr. Brannon was amazing! We just moved to the area and she took such great care of our Chloe. She also saved us a bit of money with a combo eye drop vs. buying two prescriptions! Highly recommend the clinic and Dr. Brannon!
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October 2023 by Michelle Anderson
Thank you so much for the love and care you provided our sweet girl during her recent surgery. For over fifteen years you’ve cared for our pets and we’d trust no one else. Our sweet girl is healing nicely and we look forward to her follow up in a few weeks.
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October 2023 by Pat Dody
I have used Dr G for a long time and she is the best. Also I love how helpful Marge is at the front desk. I breed and show dogs so having a good vet that is dependable is very important to me.
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September 2023 by J D Emmanuel
Our vet is Dr Brannon, one of their excellent doctors. She and her tech assistants take wonderful care of the pets. Dr Brannon listens carefully to owner's needs and concerns for their pets. I highly recommend her and this clinic overall.
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August 2023 by Jennifer Tzoc
The front desk receptionists are kind of mean.She dropped a phone call on me and escalated my call to a higher up rather quickly.Forgive me for asking about discounts. I am sorry I offended your staff by asking such a question. It is my fault since I should also have asked right away about costs myself.I do want to thank her (front desk staff) for being understanding of me and finding a time slot when I needed it the most. However, I would appreciate it if you could be transparent about the vet examination fee before you take my information over the phone for a first time client.I am sorry for waisting your time. Extremely sorry. ?I called because your office seemed to have good ratings on Google reviews but I suppose that is only for certain pet owners that are well off financially speaking.Thank you for helping me cancel my appointment in the end. That was all I was calling for in the end.I hope you guys treat animals much better than humans in the end. Forgive me for any misunderstandings.Have a wonderful day! ?☺️
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July 2023 by Bruce Carter
ACOTW has cared for our dogs for 30 years. We are very happy with their personable and professional service.
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June 2023 by Matthew Anderson
Dr. Wall has been the only vet to treat my hound “Oh Snap”, even before he was rescued. He is the only Vet. I trust as Greyhounds are very unique in the treatment they require. Especially Anesthesia. Dr. Wall has remembered us over the 5 years of visits and is always friendly and open to me voicing my questions and concerns. The staff is also wonderful to deal with (shoutout to Marge!) and they have several convent locations. Will not hesitate to recommend the clinic to any and everyone who might need quality veterinary care.
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June 2023 by Daniel Araki
We have had a few visits over the past 6 months, both for yearly checkups and unexpected issues with our dogs. We are very happy with our vet and the staff. Everyone is friendly and really genuinely cares for the pets. This is the best experience we've had over the past 4 years with any of our pets (due to moving we had 2 prior vets, and while good, this is the best!). We always feel welcome and that our family is in good hands. Both our dogs are rescued, and they both have their unique traumas. The staff is accomodating, patient, and understanding of our pets needs. They also offer an online pharmacy service that is extremely convenient and helpful to track past prescriptions, medications, diets, etc.We highly recommend it!
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May 2023 by JC Harville
We had an emergency on a Saturday with our dog. Dr. Giordano was awesome in helping get her hydrated and one medication.
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March 2023 by Sarah Hebert
It was wonderful to be able to fully be a part of my fur babies exam. Dr G was very informative and knowledgeable. Best part was that I think Bonnie also enjoyed the visit and wasn’t terrified. Thank you all for your care and patience.
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January 2023 by shannon Bergeron
Brought my older dog in for acute gastro illness. They spent two days giving her fluids telling me she just wasn't perking up. They did an x-ray and told me it look like a growth of some sort. Finally, I took her to the emergency clinic in Houston.The Aussie doctor there (amazing ) looked right at the x-ray and told me flat out she"disagreed with my doctor" and thought it was an obstruction from some thing she had eaten. She minced no words. By that time it was too late to do surgery because the dog was too weak to undergo. I had her put to sleep that evening. My dog should have lived with appropriate and timely surgery. Skip this place unless for shots. Moved all my pets over. I dont trust them. They are very nice, just not very good.
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December 2022 by Elena Majnach
Maggie never feels stressed when visiting you. She is always happy to see you. That means you are doing wonderful. Thanks for the excellent service!
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December 2022 by Sabrina Torres
They take care of my Rupert! He is almost 17 years old andstill doing awesome. Thank you for caring for my baby.
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October 2022 by Roselyn Gailey
Quoted a price over the phone and when I arrived to my appointment I got quoted a higher price. Went in for a certain shot for my dog and left with out it bc they were adamant I do other stuff first and got charge for a test I didn’t not ask for. Payed for 2 exams and no cytopoint. Returning back to my vet in Sugarland.
