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November 2023 by L M Rockwell
Our bathroom remodel project would not have been the same without the expertise and guidance of Michelle at The Tile Shop. She listened to what we had to say and understood the vision we were going for. The end result was just gorgeous!
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September 2023 by A.J. Surprenant
They had pretty good selection too but they were showing us the difference with the tile we found at floor and decor store
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May 2023 by Cristi Cannon
Michael has provided amazing customer service helping me pick out tile for my new home. After stopping by several other stores and getting absolutely no help, I won't shop anywhere for tile except for The Tile Shop! Thank you Michael! You're awesome!
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April 2023 by Flor Rosique
My husband and I were casually shopping for new tiles for our bathroom. A little overwhelmed about the many great and different options. Ashley was our knight in shinning armor and helped us pick the perfect tiles. She also helped us out tremendously with our bathroom design and now I have the colorful cutest bathroom of my dreams! I highly recommend stopping by and asking for Ashley. 10/10 ?
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March 2023 by Carolina J
My husband and I were casually shopping for new tiles for our bathroom. A little overwhelmed about the many great and different options. Ashley was our knight in shinning armor and helped us pick the perfect tiles. She also helped us out tremendously with our bathroom design and now I have the colorful cutest bathroom of my dreams! I highly recommend stopping by and asking for Ashley. 10/10 ?
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March 2023 by mohammad ashraf
Came in to buy some tile, and met Goldman. He helped me out with the design, gave me free samples, answered all my questions, and even gave me a discount! Store was super clean, displays were awesome, staff was great. Awesome location!
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March 2023 by Adel Al Maktabi
I came in looking for new tiles for my business and I bumped into Goldman, he really made my experience above and beyond with the customer service and helpfulness he provided. You are lucky to have him as apart of your team, and I will be looking forward to coming back!
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February 2023 by Benjamin Cupiditas
Great experience from start to finish. My fiancée and I got help from Goldman in picking out the perfect tile for our home. We’ll definitely be coming back soon. Absolutely wonderful staff and location. The Colony has the best showrooms.
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January 2023 by Denise Ellis
My husband and I came to The Tile Shop in the Colony looking for tile for our kitchen both backsplash and floor. We had already started a bathroom at a place that wasn't straight with us on product availability, lacked in customer service, etc. After looking at many products which Michael showed us and bringing them home to see in our light, we ended up with products that we are 100% pleased with. Also, with the store's return policy we got credit for all we did not use. Through all this Michael was so helpful, had a lot of patience and went above and beyond with his customer service. Everyone in the store basically knew us. We love what we have in our kitchen from this store! Thank you Michael for choosing the accent tile at the backsplash as that definitely is a great focal point. We highly recommend this store.
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January 2023 by Amy Wheaton
I had a wonderful experience working with Michelle Ibanez-Huertas, Ast. Mgr, at the Colony location. I was desperate to find a coordinating wall and floor tile for our guest bathroom remodel and I was working on a tight timeline. I showed up right before closing time and Michelle still spent a lot of time helping me select the right tile. One of the styles I selected had low inventory and The Tile Shop found it for me in a couple different locations and air shipped it to me. Michelle would always respond to my emails, even on her day off, which was so refreshing. And when I needed more capitals to finish out the trim, the Store Mgr., Rikki Argabright, quickly ordered it for me and had it shipped directly to my home. From start to finish, I have been very happy with the knowledgable and helpful staff at The Tile Shop.
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November 2022 by Kelly Harper
All the staff at The Colony store are awesome! We were remodeling our bathroom and Goldman Dinh was our main contact through the process. He was so helpful, kind and very patient! He also went above and beyond taking care of everything we needed. We are so pleased how the whole bathroom turned out and Goldman finding the perfect shower floor that pulled it all together! Highly recommend.
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November 2022 by Cynthia Spann
Although The Tile Shop has a great selection of tile, do not hire from their recommended vendor list. We hired one of their recommended vendors and he tore up our bathroom and after 6 months has disappeared with our money and without completing the work. I called and emailed The Tile Shop detailed information about their recommended vendor's failure to complete the work and spoke to the manager and it is clear they do not care about the issue. All she would do was email me their same recommended vendor list. It would have been good service to actually recommend one of their vendors who could help clean up the huge mess created by their recommended vendor we hired. Not impressed at all.
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July 2022 by Tracy Daniels
Great experience at this location! I needed a floor tile pick at the last minute - and quick. L.V. was at the end of her shift, and she stayed to help me pick out the right tile. Their warehouse is about an hour away, and she orchestrated things where I could pick it up the next morning. A few days after, she called to inquire how the pickup went. Couldn't have had a better experience. Thank you, L.V., and the rest of The Colony staff!
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April 2022 by Christina
I walked in, walked the entire store for about 20 minutes and not a single person greeted me. There was one other customer in the store and she was being helped. The other three employees were standing at the counter area chatting it up.They had some unique tile, but their overall selection was certainly not worth making a special trip. Floor & Decor has some beautiful tile.Thus store did have multiple bathroom and kitchen displays.The prices are higher than NFM and Floor & Decor.
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March 2022 by Dave Vieregge
Great selection of tiles! We searched everywhere for a specific penny tile in a color we wanted and was sold out everywhere including the internet for 3-5 months. Somehow we found them at The Tile Shop and was able to get them in 1 week later.
