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December 2023 by Richard J.
This review is mainly for a particular worker that works at the company, but they went above and beyond, so I feel I must send this review out! The company as a whole did a great job! However Cristian Ruiz knocked it out the park! I was confused on my flight info and realized I'd arrive 5 or 6 hrs later and wouldn't be in TX till 12 am! I'd have to get a hotel and sit!!! We'll Cristian asked if he just wanted to pick me up at airport in my new truck at midnight!!!! I was he'll yes lol!!! He was very good answering phone calls and keeping me connected and I know have my new truck! Tue deal has been done but Cristian still goes out of his way 5o help me! I say this is a fantastic sealeman who works for a great company who you just have to get your own figures straight before moving forward! Thank you Cristian
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November 2023 by Amy Besherse
The folks at Reserve Auto Group are the Real Deal! I’ve had plenty of “less than pleasant” pre-owned car buying experiences & Reserve Auto Group could not be further away from that vibe. The minute you walk into their stunning show room you know you’re in for a treat. Unfortunately, it didn’t work out for us to buy a car there but even with that, Radu & Ivan still treated us as if we were buying one of their most expensive models. Knowing that they continued to be respectful, courteous, & honest professionals when things changed from us buying their car, shows the true character of everyone who works there; they are the Gold Standard in the used car industry & I would refer anyone I know to them who is in the market for a beautiful machine.
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November 2023 by JACK
Thank you so much for a great car buying experience! Radu and Christian were amazing, as well as the vehicle option here that you won’t find anywhere else. Radu has made himself available to answer any questions I had during the week. Happy buyer here. Hope to do business with you all again someday!!
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November 2023 by waqas Choudhry
I had really good experience buying a SUv from this dealer ship. We drove all the way from Kansas to Taxes to buy a car. Liked it, love it. We will coming back for next car. Thank you so much for your great service.
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November 2023 by Bae Martian
I had just purchased the car and 3 days later it went out. Thankfully I did purchase the warranty with it which they were able to take care of. They send a tow truck to get my car and during that process Marie took care of me and was on top of my renter car, loaner car, paid for the maintenance (of course with company card) and they even reimburse me for the rental. Even though it was a rough time for me. Marie made it easier and gave a peace of mind. She was diligent with ever thing and was always available when I needed her. She drove over an hour to get me so she can take me to get a loaner car. It was a delight to have her by my side through all this and it was such a spectacular customer service experience. We need more people like her and she needs a raise!!! Thank you Reserve Auto for your business!
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October 2023 by Sam Davis
I can't say enough good things about my experience here. I've known the owner for several years and trust him completely. I promised myself I would buy a car from Davis one day, and I finally did! He genuinely cares about his clients and it's clear he is very selective when he chooses who works with him and represents Reserve. From selecting vehicles to customer service, every part of the process was top notch. Davis paired me up with Cristian who was the most wonderful, patient, and knowledgeable employee. I couldn't have asked for a better experience - especially right at the end of the year when they were so busy. No doubt I will purchase my next vehicle at Reserve Auto Group too. They are the absolute best!
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October 2023 by Raaed Hasan
So far so good. My purchase of an Audi went pretty smoothly. Helpful throughout the process. Joe Alcala, who took care of me, was patient and not pushy. Would recommend using him. Professional, knowledgeable and easy transaction. I will be back to work with him for a car for my wife soon! Thank You A+++ Service.
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October 2023 by Rick J.
This is the 2nd car I've purchased from Reserve and now my daughter just purchased her 1st car from them.They are a class act and customer centric through the entire process. From Trent, Joe and Fernando...couldn't ask for a better team and so easy to work with.You will not be disappointed and highly highly recommend them!
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September 2023 by Chloe' S
Cristian and Davis were super patient with me and my tendency to over think big purchases. They were unlike any other car dealership I've dealt with because they weren't just trying to make a sale but actually wanted to be sure it was the right fit and car for me and my family!Continued blessings and success to the Reserve Auto Group team ???
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September 2023 by Austin King
I couldn't be any happier with the experience I had while purchasing a Tahoe from Reserve Auto Group. I usually dread buying automobiles, simply because of the pushy, phony salesmen that always make me feel like I'm being swindled. I NEVER felt that vibe at Reserve. Adrian, who handled my sale, is as good of a guy as there is. Very genuine, friendly and down-to-earth. Had a great conversation with him during the lengthy drive to my home to make sure the lifted Tahoe would fit into my garage. I never felt like he was putting on the "hard sale" or pressuring me. Multiple staff members—including Davis, one of the owners—introduced themselves during the paperwork process. I never felt the need to negotiate, simply because the price was so fair. They also gave me a great deal on my trade-in, and the warranty and various coverages on my new Tahoe are almost too good to be true. Once everything was finalized, I left their office feeling excited about my new car—and thrilled that I'd found a permanent home for all of my future car-buying needs. P.S. Reserve has an IMPRESSIVE selection of luxury cars, SUVS and trucks. So many options. Definitely worth a trip to The Colony to check out their fleet.
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September 2023 by CJ And S H.
The folks were helpful and patient as I got delayed in picking up our vehicle. We came in from up North and settled up. Swiftly! Great people...beautiful facility!
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September 2023 by Claire Pascua
Adrian and Santiago was very helpful. Very well detailed and professional. Made the process very easy for me. Explained every detail on the vehicle i purchased and i cant wait to drive it! I highly recommend this place! Very kind people and knows their cars!
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September 2023 by Jeffrey Carter
Can’t recommend this dealership enough. Santiago and Fernando helped me with my first car purchase today. They gave me a fantastic deal on my dream car, they were very honest and helpful. Insane dealership, very cool selection. Came here expecting to buy a different car and they put me in one that is exponentially cooler and at a better price. For luxury, off-road, and exotic cars come here first.
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August 2023 by theresa lewis
Adrian Terrell was the best! Great at making sure you’re aware of all details in your agreement and will get you the best deal. This is our second time purchasing a car from Reserve Auto.Let’s Goooo!!!
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August 2023 by Reg Deaton
We drove in from Wichita Falls to look at two 2023 Land Rover Defenders. Traded in an Unlimited Rubicon and they gave us a fair trade and we’re driving off in our new car! Both Adrian and Sebastian we’re great to do business with.
