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February 2024 by Stephanie Matthews
Great shop! Staff is knowledgeable and kind. After dropping off a bike for repair, we found our car battery dead and they jumped our car. Thank you for going above and beyond, especially so close to closing time!
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January 2024 by Jamon C.
Love this place. They always help with my son with his E-Bike, but Martin saw that I was an athletic dude, and helped me find some Hoka running shoes at 50% off no less. The deals are there, and the service is honestly next level
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December 2023 by Austin Marty
Mechanic was quick and friendly
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November 2023 by Donald N.
Always helpful and truly know what they're talking about. Won't try to scam you. Pretty quick with fixing everything aswell. Free air too!
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September 2023 by Iko Suzuki
Early this year, I have brought my 2014 Cervelo and a brand new Wheels Manufacturing's bottom bracket for upgrade. Although the bottom bracket is labeled as BBRight, it didn't fit. Their bike mechanic tried so many things in vain. We gave up and I have brought a different BBRight from Kogel one week later. Same thing. It didn't fit. The mechanic contacted the Kogel customer support and found out some of earlier version of Cervelo frames need a custom set. A week later, we received a custom set from Kogel. It did fit this time. Their mechanics are very patient during this ordeal. The usually 10 minutes installation work became 2+ hours of engineering crapshoot nightmare. But they still charged me the same fee. They should have lost money doing this work. I was very thankful. My old Cervelo is now happy and spinning the crankset.
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September 2023 by Phillip Work
I am utterly disappointed and frustrated with my experience with PlayTri's Little Elm race. I had signed up for the race and followed all the instructions, only to be met with an extremely unpleasant surprise. The race was canceled without any reasonable notice or explanation.I arrived at the race site as directed, a whole day before the event, only to find absolutely no one there. Imagine my frustration and confusion as I wasted precious time trying to figure out what had gone wrong. After numerous attempts, I managed to get in touch with someone from PlayTri's office, who informed me that the race had indeed been canceled.The worst part? I had spoken to a lady on August 26th at 1pm, who assured me that I would receive a refund for my registration. Fast forward to today, and not only have I not received the promised refund, but I have also encountered a shocking lack of professionalism and accountability. Despite following up multiple times, I've been given the runaround and informed that I won't be receiving a refund.This entire experience has been an absolute nightmare. As if the race cancellation wasn't bad enough, PlayTri's blatant disregard for their customers' time, effort, and financial investment is completely unacceptable. It's frustrating beyond words, especially considering that I won't even be residing in the area anymore.To all fellow racers and potential participants, I implore you to think twice before considering PlayTri for any events. They seem to have no qualms about changing race dates without proper notice, leaving participants high and dry. Furthermore, their refusal to provide refunds showcases their disregard for the hard work and dedication that goes into preparing for race day.In conclusion, I strongly advise against getting involved with PlayTri's races, especially if you value your time, effort, and hard-earned money. This has been an infuriating experience, and I hope my review serves as a cautionary tale for anyone considering racing with PlayTri.
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July 2023 by C Rigden
Customer Service is top notch here at this family owned shop. Went in with no appointment to get my tire fixed and it was done in just a few minutes. We ended up purchasing a bike rack because the price point was better than other places we had shopped. They assembled it for us and we were on our way. I without a doubt, will be coming here for all our bike maintenance needs.
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June 2023 by Steven W.
I came in needing a nut for my front wheel. The guys were super responsive and had the one I needed. I wanted to pay them but they refused. Wow! The inventory and service area are well equipped and the guys are awesome. I found my new bike shop!
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May 2023 by Larry Robinson
I have been using this bike shop since 2021. The staff is amazing. They Saturday morning ride is nice. I would recommend them to all cyclists. Here is a picture of the b
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April 2023 by Joshua Boaz
Malman is a topnotch bike mechanic. He taped my handlebars to perfection, replaced my chain, trued my tires, and adjusted my brake calipers for my new tires. Plus, he gave me great advice for long-term bike maintenance and care. I live an hour away but will definitely come back to this Playtri for my bike service.
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March 2023 by Sincerely, Missy Renea
John was very patient, informative, and worked quickly to help me fix my bike tire that popped when I tried to inflated it myself at the gas station. He taught me that it's best to use a bike pump to inflate my bike tires because the gas station pumps have too much pressure and inflate it too quickly. He also noticed that my bike was missing a nut and he replaced it at no charge. It was a great experience with great service.
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January 2023 by Ellie Todd
We took our bike to Playtri Cycling to have it assembled. (We got it as a Christmas present and it came unassembled) Called Playtri Cycling and they assembled it the same day we called. Great service. Nice staff.
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December 2022 by Jason Lim
I came in to Playtri to get some repairs done on an older bike. 30 minutes later, my bike felt like it was completely brand new. Shoutout to Marwan the technician for the repairs!Marwan and Martin are doing an amazing job at this location. I'll definitely be coming back here for anything bike related!
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November 2022 by Troy The Man
I bought my first road bike here. I tried it at the store and I really liked it. I got it home and took it for a 7 mile ride and it was so uncomfortable. They really want you to be satisfied with your purchase. They let me exchange it for a different bike. I'm so thankful that they did. My new bike feels so much better to ride.
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November 2022 by Steve M.
Amazing job! Went in for a brake job. Surely enough I thought I'll be out soon and leave my bike at store. I walk in and the guy takes a look a my bike right away. He tells me my brakes still have padding and starts to clean the brake pads and discs. He then puts sealant on my tires. I rode my bike and it was good as new. In and out within 30 minutes. The price was reasonable as well. I was just impressed with the attention to detail and fast service. I recommend this spot. Will definitely be back.