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November 2023 by Ashutosh Joshi
Typical courtyard but with smaller rooms. Little older hotel showing aging signs. The desk is right under tv, so can't work and have some entertainment same time. The sofa is bulky and makes the room feel further small. No club. Good restaurants
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November 2023 by Austin Bleckner
I called to get my room cleaned and the front desk staff hung up on me. Poor service. Rooms are nice but staff is not.
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September 2023 by Bob Dague
Room is average and to marriott standards. Service is great and seems to be very responsive. Food is great and exceeded expectations for the trip and meetings. Appreciate the kind bar staff and reception.
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September 2023 by Jennifer HA
The room was nasty! If you have children do NOT stay here! I was tired from driving from Georgia to Dallas and stopped here with my two boys and since I was so tired I didn’t even check to see if the room was clean, in the morning we saw that the sink toilet and tub were dirty with shaven hairs, and there WAS A USED CONDOM BETWEEN THE COMFORTERS AND SHEETS WHERE MY SONS SLEPT!!!!!!!!!! You pay more for the quality of Marriott but this is absolutely disgraceful. DO NOT STAY HERE! THEY DONT EVEN CLEAN THE SHEETS!Noteworthy details: They don’t clean the sheets!!!
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August 2023 by J G
Rooms were clean, fantastic water pressure in the shower. Starbucks coffee downstairs in the morning and it smelled really good when you walked in.
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July 2023 by James Baldwin
Great location, close to a lot of things. Room was clean and AC worked great. Staff was amazing, after 10 PM I wanted a coffee and Elizabeth who was working the counter offered to make me one even though it was closed. Great service!
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July 2023 by Hussain Sheikh
Courtyard by Marriott Dallas Plano/The Colony deserves a resounding five-star rating for its exceptional accommodations, convenient location, and attentive service. This hotel is a preferred choice for travelers seeking a comfortable and enjoyable stay in the Plano area.One of the standout features of Courtyard by Marriott Dallas Plano/The Colony is its well-appointed and comfortable accommodations. The rooms are spacious, tastefully decorated, and equipped with modern amenities to ensure a relaxing and pleasant stay. The plush bedding, cozy furnishings, and thoughtful touches create an inviting atmosphere that makes guests feel right at home.The hotel's location is another advantage. Situated in the heart of Plano, it offers easy access to popular attractions, dining options, and shopping centers in the area. Whether guests are visiting for business or leisure, the convenient location of Courtyard by Marriott Dallas Plano/The Colony allows for seamless exploration of the surrounding area and makes it an ideal base for travelers.The attentive and friendly service provided by the staff members adds to the overall positive experience. From check-in to check-out, the hotel's staff members are dedicated to ensuring that guests have a comfortable and hassle-free stay. Whether you need assistance with recommendations for local attractions, arranging transportation, or any other inquiries, the staff is readily available to assist with a warm and welcoming approach.Courtyard by Marriott Dallas Plano/The Colony also offers a range of amenities to enhance the stay of its guests. The fitness center is well-equipped for those who wish to maintain their workout routines while traveling. The outdoor pool provides a refreshing escape during warmer months, offering an opportunity to relax and unwind. Additionally, the hotel's business center and meeting facilities cater to the needs of business travelers, providing a conducive environment for work-related activities.The on-site dining options at Courtyard by Marriott Dallas Plano/The Colony ensure that guests can enjoy a convenient meal without leaving the hotel premises. The hotel's restaurant serves a variety of delicious dishes, providing a satisfying dining experience. Additionally, the proximity to nearby restaurants and cafes offers further choices for dining within easy reach.In conclusion, Courtyard by Marriott Dallas Plano/The Colony offers a comfortable and convenient stay experience for travelers in the Plano area. With its well-appointed accommodations, convenient location, attentive service, and range of amenities, the hotel provides a welcoming environment for both business and leisure travelers. Whether you're visiting for a short stay or an extended trip, Courtyard by Marriott Dallas Plano/The Colony ensures a pleasant and enjoyable stay, leaving guests with fond memories of their time in Plano.
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July 2023 by Abdessalam (TK)
Hotel is located near a highway so there was traffic noise. Every time someone flashes the toilet or showers you can hear them. And the room was very small and confined. And last for the hotel to be pricey then you have to pay for breakfast that was not good to me.
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May 2023 by Massanu M
This hotel did not meet my expectations. It was the worst hotel experience so far. My reservation was downgraded without anyone communicating with me. I had to check into the room to find out that a change was made to my reservation. While we were still trying to decide whether or not the room was going to be fine for the night, another customer knocked on our door to let us know that my kids were being too loud. NEVER HAD THIS ISSUE AT OTHER HOTELS BEFORE. And if a customer has an issue, they need to address it with the staff and not directly approach another customer. We checked out of there few minutes later and got a full refund. When I told the the Front Desk Rep that someone knocked on our door, she said was “I’m sorry but I told her that I would handle it and she’s a member here.” We ended up at Embassy Suites for a slightly higher rate but the customer service was exceptional.
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May 2023 by Massanu S
This hotel did not meet my expectations. It was the worst hotel experience so far. My reservation was downgraded without anyone communicating with me. I had to check into the room to find out that a change was made to my reservation. While we were still trying to decide whether or not the room was going to be fine for the night, another customer knocked on our door to let us know that my kids were being too loud. NEVER HAD THIS ISSUE AT OTHER HOTELS BEFORE. And if a customer has an issue, they need to address it with the staff and not directly approach another customer. We checked out of there few minutes later and got a full refund. When I told the the Front Desk Rep that someone knocked on our door, she said was “I’m sorry but I told her that I would handle it and she’s a member here.” We ended up at Embassy Suites for a slightly higher rate but the customer service was exceptional.
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March 2023 by Scott S
I would give 3.75 stars if possible. Rooms are updated with good design/style, but main doors are quite heavy and swing closed very quickly when you or other guests leave their rooms. This is fine until you hear your neighbor leave at 4am each morning. There's also a freight train directly behind the building that goes by fairly often. The hotel supplies ear plugs but some rooms are more susceptible to the noise than others.The staff provided wonderful service but there are plenty of other hotels in that area that I would try if you're not a fan of noise.Rooms: Updated, stylish, showers don't have glass doors to close (open style), comfortable beds
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March 2023 by Ida Choy
I have stayed at many a Marriott property. This is one that I will avoid repeating. I was traveling with a dozen of colleagues and our experiences were consistent - Luke warm or cold shower all day, even as early as 5am; loud highway noise on one side of the hotel; the loudest ice machine if your room is across from it.
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February 2023 by Michelle McGhee
This is a very nice hotel! I can tell they have invested some good money into getting the hotel up to date. We enjoyed this location and we look forward to coming back. The only down side with the service is when I was checking in, there were some extremely rude customers who were trying to force the guy to check out the items they had. I disappointed the man didn't address them.Nearby activities: Very close to a lot of restaurants and activities.
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February 2023 by Boom Johnson
I’ve been Marriot for YEARS and don’t even get me started on the amount of money my family has spent overall, with this company. This hotel is a JOKE. Mini fridge so dang small you can’t put a 6 pack of beer in it. Oh and who needs a microwave in their room??? Well you won’t have one, so be prepared to walk down to the lobby to warm your food. I’m flabbergasted at how poor this hotel is. OH and ZEROOOOOOOOOOOO HOT WATER. I’ll never spend another dime with Marriot and I travel 185+ days a year. Disappointed
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February 2023 by Brian Kilpatrick
Clean and friendly staff BUT there are train tracks 20 yards from the hotel!!!!! A train passed at 12:15 AM and 4:15 AM every morning. The whole room shook. What a joke that location is. Never again!!!!!!
