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March 2024 by James Ries
Convenient and friendly and cost-effective vs going to the airport if you need a local rental. The staff was wonderful and helpful.
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March 2024 by April Jolley
Excellent service, clean cars, family environment, great customer service
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December 2023 by Cedric McField
"I recently rented a vehicle from Avis Budget and was extremely pleased with the level of customer service I received. The staff was friendly, helpful, and efficient, making the checkout process smooth and hassle-free. The vehicle itself was clean and well-maintained, which added to the overall satisfaction of my rental experience. I would highly recommend Avis Budget to anyone in need of reliable and professional car rental services. Thank you for providing such a great experience!"
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December 2023 by Erick 9798
Great place to rent a vehicle and the costumer service was great, the manager also was very helpful.
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December 2023 by Jonathan Joiner
Signed up to be a preferred member, booked a week long rental for the holidays. Was told the location I booked at was out of inventory but if I drove 40min away to safe they would honor my reservation. I arrive to be told the rates don’t match so I would have to cancel my reservation(losing money) and rebook with them. Not receiving my refund on the original reservation for 3-10 business days. Now I’m am out money and time. Stuck scrambling for the holidays. This wasn’t a third party reservation so why it couldn’t be honored is beyond me.
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December 2023 by T P Barnett
I reserved a car for 8 am. When I arrived, I was told it wouldn't be available until 9:30. I went to work, called at 4:30, and was told the car was still reserved and to pick it up before 6 pm. When I arrived, I was told they were out of vehicles, and they gave the car away.
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October 2023 by Logan Bentz
I traveled to texas for a surgery and needed a car, looked at several places near my hotel or airport but was skeptical by the reviews at other places. I just wanted an easy car rental experience with no issues. I decided to use this location and was pleased with my experience everything went smoothly and even extended my car rental with no hassle. The car was clean and service was good.
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October 2023 by Morticia Marruffo
5 people behind the desk, mostly kids, all on their phones...finally an adult comes out and takes charge.Suggestions: train on customer service engagement, and walk your renters out to their cars, show them all the car's accessories as some of us have Older vehicles, so when we get into a new car with all the bells and whistles...I took 10 minutes to find where and how to turn things off and on.Customer service poor, prices too high, but really nice SUV!
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October 2023 by Lydia Craver
Took a road trip and rented from the Colony location. The service, and rental were great. Will definitely rent from this location again.
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October 2023 by Michael Woodside
The 2 stars are not 100% reflective of this location. The Avis app allowed me to book a car here (but not at the other two locations in Frisco) for the next morning. I got a call 15 min before my pick up time telling me they didn’t have a car until 4 hours from my original pick up time.My problem is how I was able to book at this location but not the others… I wonder if they HAD a car but gave it to another person that had a pick up time later than mine… I dunno.Either way, I had to cancel my reservation and make other plans - which is annoying and causes the 2 stars.
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October 2023 by Laurie McIntyre
Very spacious and dependable car for my long trip! Great people serving the public at Avis in The Colony!!!
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July 2023 by David Meza
Booked a car rental online. Paid for collision insurance. Showed up at my pick up time. Nobody at the counter for a few minutes until I said HELLO?!? 3 workers came out from the back room. One “helped” me the other 2 just starred at me. Rather than leading off the conversation with “we don’t have any vehicles.” She asked for my name. Typed for a second then goes “Yeah we don’t have any vehicle availability.” I said “I literally booked it online.” and she goes “Sorry but we can’t help. I can give you customer services number.” - Leads me to believe that those employees are there to collect checks and not actually help people out.
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July 2023 by Cindy Beene
Avis is the best Rental agency we've used, however our most recent rental was not satisfactory. The automobile was apparently not inspected after the recent hail storm and was so dirty we didn't notice the extent of the damage until we were enroute out of state. We will never rent another Ford Escape due to the horribly uncomfortable seats! Overall, due to our past satisfactory experience with Avis, we'll continue to use them, allowing Avis to win us back as customers :)
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May 2023 by Patricia Barcenas
staff was friendly up to pick up and return was fast and easy. Car was clean
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February 2023 by Kirk Mikulec
Great service, great people! Ms. Lisa and her staff were very helpful.
