-
September 2024 by John Jimenez
Yeah customer service open late to pay bills.....will be coming here more often.....until the grocery store across the street.........John
-
August 2024 by Lacy “Sam” Beeson
Okay to start, I've been going to this kroger since I was born, and there have never been any issues with it. Today I ran in with my father's cash app card, since he gives it to my mother who is elderly and in consistent pain. I was running an errand for her, and I used the self check out at 11:03am on 8/10/2024, on checkout 501(the time was told to the customer service and they were very helpful), I don't remember if I grabbed the card or not. I called and asked if anyone picked it up and the customer service person was very polite and nice, but nobody turned anything in. Then when i realized I probably never took it out (while retracing my steps) I called again. I was forwarded many times and someone said they would check with the self checkout, and I was forwarded to Theresa to have her check the cameras. She didn't even speak to me for a minute and sent me back to the customer service extension. Then someone interrupted who I was speaking with. Very rudely said "we don't have it." I said okay.., she said "okay" and she hung up on me. Management has no patience for the customers or genuine concerns for employees or people.
-
August 2024 by Michael Cassavaugh
It’s against fire code to block or lock an exit when cutovers are in the building. Putting up a “closed at 8pm” sign doesn’t circumvent the law. In an emergency people could seriously be hurt.
-
August 2024 by deborah sandles
Very nice
-
July 2024 by Deedee G
I was calling around to check who carried this special dry cat food and Kroger was my last place to call. First I heard an automated voice and then I got transferred to a woman who answered and said she would transfer me to the correct department. Then I heard the music they have while waiting on the phone. Then it would change to a dial tone back and forth from music to dial tone and I’m not sure if that means that I kept getting transferred everywhere with no one wanting to answer the phone or it is just their phone system. Then it finally kept ringing the dial tone and I nobody ever answered and it just hung up on me. I was on the phone for about 8 minutes in the morning. The customer service at Kroger has diminished and I did enjoy shopping here once but not anymore.
-
July 2024 by Linda M Cruz
Workers not very friendly, every spinach package expired within 1-2 days rest within a week not fresh at all, so disappointed won't return..
-
June 2024 by Adele Stovall
Very Good service
-
June 2024 by Lonna Quinn
Just left Kroger in texas city, Texas. After doing all my shopping I went to check out. There were no lanes open, only self check out. So I scan all my items except my vegetables. I will admit I am not good with looking those items up. So I ask for help from the two employees standing there watching us. The first one kinda laughed and said the other employee would help. Then she walked off. " she was an older lady with colored braids" so I said ok, and this younger gentleman came over. He helped me with one pack of grapes and left. I hade a big pile of vegetables with no help. So I just paid for the items I had checked out and bagged my self. I left all the vegetables there. I turned to the young man and told him. I asked for your help and got none so you can put all these items up. I will no longer be coming to this store. I will shop at Heb across the street where I can get good service and help when I need it
-
June 2024 by Cody C
I've been shopping here with my wife for years. Today we went in, and my wife and I separated to save time. A few minutes later, my wife comes back to me and complains that an employee has been following her the whole time. From that moment on, and throughout the rest of our shopping experience, the employee continued to follow us as if they were expecting us to steal something. For 30 minutes they followed us, and I intentionally made awkward eye contact and then the person would look away. At one point, I threw my hands up in the air as if complaining, "What are you doing? Why do you keep following us?!" Then upon exiting, I noticed the person monitoring us all the way until we left the store. We've been coming here for years. But that's the last time we're ever coming to this Kroger. Additionally, every single time you buy an item with a dinger on it, regardless of if you've paid for it, the buzzer goes off anyways. This is easily avoidable, yet somehow the problem has persisted for years. Terrible grocery store experiences all around.
-
May 2024 by Shivanka David
Good place to shop for your day to day needs. They got everything that you need
-
May 2024 by Kay Your Local guide !
Some employees are nice, some not so much definitely a hit or miss on customer service. Store is clean. But customers service definitely needs some improvement.
-
May 2024 by Tony Turner
Weird practices . You sell it but only if I have it delivered? ? Trash policy Heb from now on
-
April 2024 by D. Levy
Customer Service unhappy, miserable people... always look tacky
-
April 2024 by Carolyn Avila
Store clean and has everything I need
-
April 2024 by Lei White
Always helpful and greqt customer service
