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June 2025 by Lucas Lopez
Dr Phil
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January 2025 by Daniel Arellano
I was trying to get my vacations presents to my family, I was taking pictures and doing FT so my family can choose which shoes they want, the employees start looking at me, they start checking which shoes I was taking pictures, one employee stand behind me, I don’t know for what, I ask for the shoes and size I want, and surprise, for ALL the shoes I was asking, they didn’t have them. They didn’t want to sell me nothing.
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October 2024 by Elaina Mendoza
So I walked in on October 1,2024 at approximately 7pm to buy my toddler some shoes we found Nike air forces on the wall. We tried on the 8c and the price said $55.00 on the tag inside the shoe. Multiple Air Force 1 shoes had this tag for the toddlers. White, black and pink and white ones. The shoe rang up for 70 dollars. I told him we tried the 8c on the wall that’s on display that’s the shoe I would like to buy the price is 55 he said no its ringing up 70.00 someone made a mistake and put the wrong tag. Moral of the store he wouldn’t honor the price on the shoe. He didn’t sell them to me he said I would have to buy them for 70 if I wanted them. He was the manager name Alexis. However also called his boss who was an another manager. It’s highly disappointing that they couldn’t honor the price listed and then remove the shoes and correct them prices after. Instead he decided to let a customer walk away very bothered and unhappy. The way the situation was handled was very unprofessional but the store was ran by teenagers what could one expect. He also wouldn’t tell me his bosses name he said I would have to ask him himself and hesitated to say his own name.
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September 2024 by Robert-Olive Marsh
I was excited coming back here to buy 2 pair of shoes. Customer service sucks. I asked for two new ones not the ones on display and they didn’t tell me they didn’t have available on size. They didn’t offer to do an online order. Jaclyn at the register was very unfriendly and seems to be in bad mood. She tried to sneak in the ones on display thought I wouldn’t see it. I asked if they don’t have new ones cause these shoes are not on sale. She said no, I just didn’t have a choice I needed these shoes badly for work and couldn’t wait to be shipped for days. I would not suggest to buy in this store because these staff needed more training on how to go above and beyond for the customers.
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March 2024 by roland escobar
Terrible customer service
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February 2024 by Una Sinaloense en Texas Milly Stanley
I wanted to share my experience with JD SPORT at the outlet on Feb 1 at 4:30 pmWe were not greeted or asked if we need helpBut my 10 year old son was excited he found the Nike socks he was looking for and at a great price tagged at $22We went to the checkout and two employees were looking at there computers and finally acknowledged usThe lady scanned the socks and said the total was little over $32 with taxI said how can that be it’s tagged at $22 she said no that’s wrong we haven’t updated the price to $28 yetOk but you can honor the priced on the tag and the other 50 socks priced at the same price she says noCan I speak to a manager sureHe says noCan I speak to the store manager he also says noI couldn’t believe it is this for realIf you are going to update prices wouldn’t you do it before the store opens or take the socks off the shelf and tag it in the backI asked if anything else is tagged incorrectlyI left and went to the store next door Famous Footwear and got the same socks for $22 and got a second pair for half offVery disappointed in JD SportsMy son loved this store we bought all Christmas items there
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January 2024 by StefMarie
Worst customer service! Price was marked down incorrectly and when i was charged wrong i showed employee she peels off tag and said thats its wrong and they are changing right now. Worst attitudes these young ladies have. Plenty of other places to buy things at.
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November 2023 by Ronda Cowen
They won't even let you try on both shoes at once. Horrible service. Employees just standing behind the counter talking, not helping anyone.
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November 2023 by Peter Emmot
Unfriendly staff, when we visited. We were only customers, but staff were busy doing nothing
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September 2023 by FoxOne x
By far the worse customer service experience ever!The staff seem completely disinterested in providing any customer service whatsoever (almost as if they’ve been trained this way - if there was ever any training provided).Backstory: wanted a pair of shoes for my son. After looking through their limited selection, we eventually found a pair marked at a specific price. After finding the correct size (again most sizes they don’t have), we decided to go ahead with the purchase. Upon checkout, the shoe price did not match the sticker price of the shoes we had selected - it was significantly higher. When we queried this, we were met by probably the most disinterested, rude, obnoxious and frankly worst attitude member of staff I have EVER come across! She couldn’t provide an explanation, despite us showing her the sticker price and then to my shock proceeded to inform me that I could either buy them or leave?! The passing manager, then must of overheard and came in to further state that the price is higher because of the different shoe size to the display ticker.. and then just wandered off!!As my son really wanted these shoes, I begrudgingly sucked it up and went ahead with the purchase. Upon handing over the cash, the arrogant cashier then smirked, then proceeded to literally throw the change back to me, despite my hand being politely raised & open! At this point my blood was boiling but remained composed for the sake of the children and let it go.. Upon asking for her name, she flatly refused to give it to me and walked off!Still in complete disbelief at what had just happened, I saw the same ‘manager’ walk past again, with whom I voiced my complete displeasure.. To which his response was, “I’ll deal with it”, and then continued with whatever he was doing! I am sure, that nothing ever came about from my ‘complaint’, and unfortunately, in my opinion, this level of incompetent service will only continue.The only highlight/positive that came from all this commotion, was my son saw another pair of shoes shortly after which he preferred more and gave me the great pleasure of returning the ones I bought from this Finish Line store for a full refund (by the same ‘manager’), thus they lost my business this time and certainly well into the future (but frankly, I don’t think they even care).If you don’t mind atrocious customer service, horrendous poor management, churn & burn customer store setup, then go for it & good luck. But if you prefer service with integrity & intelligible customer service, go to another store - there are plenty of other way more competent shops selling the same shoes at the same price (if not, for less)..In ending; amusingly, we saw these exact same shoes later on, at another store, in the size we wanted, all at the same lower ‘sticker’ price as this store..Terrible store, terrible selection, terrible staff..Purchase/Visit at your own risk…
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July 2023 by Juan Celestial
Not bad, decent collections of shoes
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July 2023 by Isaih Nazar
The logo need to be updated
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July 2023 by Carlos Jordan
Very good prices
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July 2023 by Dusty Grooms
Good sales
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July 2023 by Jeff Knox
Service was trash. The lady at the front was rude and she took like 15 min to get me a shoe to try on from the back. She was in the front talking with other employees and on her phone. Also the dress code for woman here is very Ghetto they wear super tight leggings.
