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May 2024 by Gary Simmons
I called about a warranty repair job. I never received a return call. The last time I used them for a windshield replacement I was very pleased.
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April 2024 by Heather Burleson
I could not be happier with the paint and body work, Paul and the rest of the guys do exceptional work! I would highly recommend this place and wouldn't hesitate to do business with them in the future. They really go above and beyond!
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January 2024 by Cano409
Great communication! Fast and wonderful job!!!
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December 2023 by Alfredo Ovalle Jr
great experience, 100% customer satisfaction with work and staff and timely work.
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December 2023 by Brian Stablein
Wish it would let me rate 0 star. These guys have had our car for almost 6 months for repairs from an accident that I was able to drive away from. Everyday it's another excuse. "the part came in but now you need something else" When I asked to see old parts they kept dodging the question. Never again
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November 2023 by james g.
Brought our GMC Denali in with a battery issue. Willie and Ricardo jumped on the issue without any appointment. They took care of a loose terminal and charged the battery free of charge for us. Great service Thanks
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September 2023 by Gicela Lopez
Great quality, excellent customer serviceService: Body & Trim
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September 2023 by ALATEXFED
No communication
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September 2023 by Iveth Munoz
George was very pleasant to work with. He communicated every stage of my vehicle’s repair with daily text updates. My overall experience with DeMondtrond was great. 10/10 recommend.Services: Painting
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September 2023 by Hadi S.
DO NOT USE DEMONTROND. YOUR VEHICLE WILL BE STOLEN. I will share an incident about a potential inside job of employees who used a fake transport company to take cars from the service center at Demontrond and send them to Mexico to re sell. According to the Hidalgo police department, this incident had links to cartel who used a juvenile mule or stated by the officer "pregnant woman who needed money" to drive the vehicles into Mexico to avoid suspicion. I had dropped my truck off for service to have it fixed, and they needed to keep it for 2 weeks. Since I live in Dallas and the dealership is Houston, they said they would ship the vehicle to me. I was contacted by Border Patrol one night. My vehicle was recovered by border patrol because I have my business logos on the side, which raised suspicion, trying to cross into mexico. When the Texas City police department began to investigate the dealership, they became completely uncooperative. They fired the General Manager of the Service department before police can interview her, and they told police the cameras in the dealership "do not work/fake" and will not provide any footage. How do you have millions of dollars in inventory and no cameras? What are you hiding? Police attempted to reach out to the transport company hired by GM MOTORS only to find out it was FAKE and doesn't exist. Also, I have recordings of the employees admitting they left the truck out on the street with the keys in the gas tank. Never signed off and no paperwork for a tow company to take possession of the vehicle. Texas City officer spoke with me after the investigation and stated he feels this is an inside job and many things aren't adding up for him. Also, the dealership not cooperating raises flags for him as well. Without video footage, he can not charge them for a crime, and since they fired the employees, they are washing their hands of it. I was without my truck for the entire month and half. This affected my business and my job. I lost thousands of dollars along with a stripped truck completely damaged when it came back from Mexico. The dealership refuses to reach out to me directly. Police report below.
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August 2023 by Anna Kalil
Just want to thank Paul Reyes for taking care of my service needs always prompt professional never have to worry about my vehicle I never have to follow up he kept me informed throughout the process. He has repaired at least 5 of my families vehicle and not once where we not satisfied.. never have to take it back for anything..Thanks Again PaulServices: Steering & suspension repair
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August 2023 by Robert Ortiz
Monica went over and above to facilitate the repairs of my pickup truck. Her professionalism and knowledge are a valuable asset to this organization. It was a very good experience doing business with her.Services: Painting
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July 2023 by Bee 2368
Paul helped me get my car fixed after someone rear-ended me. He made the process so easy and my car looks good as new and clean!
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July 2023 by Brittany Wadsworth
Paul helped me get my car fixed after someone rear-ended me. He made the process so easy and my car looks good as new and clean!
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June 2023 by Mi W.
Just keeps getting worse!!! Finally refunded my money but somehow the interest rate increased. They LIE!!! This is not what I was told when I bought the car and told I could cancel their stupid warranty. It is a nice car but I can't wait to get it and this messed up deal out of my life. Go anywhere else!!! Save yourself high blood pressure and heartache! Dear DeMontrond-Do not contact me!!!
