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September 2024 by John Norris
Carolyn at the front desk is very kimd and welcoming. I got a remodeled room that was lush. Breakfast area is bright and clean, and I enjoyed my stay.
Nearby activities: Lots of good restaurants and grocery stores nearby.
Walkability: You can walk to Red Lobster, McAllister & Andy's Custard.
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September 2024 by Giovanna Phillips
Friendly staff & clean, well-appointed rooms. Recently (currently undergoing) renovated. Great layout. Nice gym & pool. Free breakfast & aundry facilities available. Couple of restaurants in walking distance.
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June 2024 by P E
It’s june ‘24 and renovation underway. All hotels will/should do that, but there’s also best practices. The parking made me uneasy as it was difficult to find spaces with visibility and light. The light i parked near had gone out when i checked on car a few hours into night. Clerk at night was friendly enough and efficient, but had a non-employee behind the counter for quite some time, including when i had to provide my personal info to access the account this apparent subway employee could see. Clerk on checkout was more friendly with contractors mopping the floor than me as a guest. a/c in room works really well; however, it seems an all or nothing deal (would get sub-arctic then stay off until it was noticeably warm, then restart the cycle). Shower was great, just wish the fancy door would stay closed.
I’m leaving this note more as a personal reminder to not stay here on my future trips out here.
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April 2024 by smxrtfoloo
The FIRE ALARM went off and we were locked out of our room for an hour. The rooms smelled like Tobacco. Some reviews say there were bed bugs, and I had to stay on alert the entire night. Hotels like this should not be marketed as a Marriott brand, and is safe to say is one of the worst experiences I've ever had with Marriott.
Noteworthy details: At time of visit only the fourth floor had been renovated. Other floors are the ones with bed bugs, according to others.
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March 2024 by Laurie McGovern
My husband has been a Marriott member for years! Please be aware that this TownePlace Suites does not measure up to anyone’s expectations for a Marriott property! Our reservation was made for a room with a king size bed. We got a dirty room with a queen size bed. The curtain was torn and wouldn’t close all the way. There was long black hair on the bathroom floor. My husband went down to the lobby twice to talk to the attendant at the front desk, but she was no where to be found. A very disappointing stay to say the least!
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February 2024 by Eric Ewing
We'll report back after renovations are done.Black mold was in our bathroom and living room exterior walls.Service was great in responding to our concerns. My only concern is that if you know the 4th floor is being renovated, why would you book anyone on the 3rd floor without informing us?Marriott is great and this location is getting a much needed face lift. Let's hope they address the mold concerns.
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February 2024 by Morgan Baxter
Our room had black mold everywhere, and we were placed in a room directly under a room that was under construction, so we were woken up by hammers and loud banging. Hopefully the construction/ remodel will get the mold problem under control. Customer service was good, we did receive a full refund.
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February 2024 by Rosehill Maps
Dirty dishes, dirty coffee pot that has never been cleaned, the refrigerator was filthy, found a cockroach in the bath tub. The furniture and floors needed to be replaced years ago. Very suspicious stains on the sofa. Overall, for the price I paid for the room, I'd say I drew the short straw on this one. I can definitely say I won't be staying here during any future visits to Texarkana.
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January 2024 by Rick Reber
Under
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January 2024 by Timber “Unknown” Timberline
They wanted to book, called 22 times, no one takes irresponsibility
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January 2024 by Jax
I understand that place is under renovations but room was beat up. Desk had been gouged and scratched.
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January 2024 by Jeff Armstrong
Do NOT visit this hotel at this time. They are doing hotel renovations and it's not suitable to stay there at this moment.I am from Texarkana and I went home with my girl for a party for a relative. Booked this hotel without knowing that they were renovating and I was disappointed.They only have 1 person working the front desk from 3-11 pm and I had to wait until after her restroom break to be served. The 1st room she put us in had standing water in the dishwasher and one of the 2 burners in the kitchen area didn't work. The iron's cord was severed so it was inoperative. Total mess!We were given a different room, which was MUCH BETTER, but the iron in that room still didn't work. Also, one of the 2 room keys didn't seem to work each time, except for the 3rd time I asked.It's clear that Marriott hasn't put money in this hotel...the appliances (dishwasher, microwave, irons, etc) were all OLD (probably from the 1990s or later) and they will just now have a breakfast area THIS YEAR (that was one of the hotel's renovations). The majority of major hotels already have a big breakfast room for sitting and eating.I picked this hotel because of the free hot breakfast every morning, but never again will that matter for me. I will be more cognizant of reviews AND I will call the hotel front desk and ask questions from now on. Of course, lying can happen, but I will be able to tell.I wanted my sweetie to have a great experience with my very 1st online hotel booking...but I felt like a bit of a failure. At least we had a roof over our heads and I was thankful for that.
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January 2024 by Denise Bishop
I was very disappointed that the burners to the stove don't work, and the coffee pot doesn't work.. Housekeeping should have checked that out before they rent the room. Also, the end of the bed was slumped down like they need a new mattress.The name Marriott itself means Quality, they're definitely not living up to that standard
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January 2024 by Jim Baugh Benco Construction
Worse hotel ever. I travel all the time staying in different hotels nationwide. This location was by far the biggest disappointment. The room was dirty, dishes in the cabinets were not washed. Very poor quality, service and experience. Our family will never stay here again.
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December 2023 by Randy Gross
Sadly, I also did NOT read reviews before scheduling our stay. So much for relying on Marriott to manage quality of its properties. These owners should be held accountable, or lose the Marriott brand. Read the other recent reviews...ditto on everything. I understand old, but this place is dirty, and there is no excuse for that.
