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March 2024 by Raschale Stovall
Great work.Friendly and courteous,
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March 2024 by Scott Smith
Very good company. They did all the paperwork for the insurance. Very easy to deal with.
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January 2024 by Paul McFeeters
They weren't helpful.
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November 2023 by Randall McCoskey
Took my truck in to get a chip fixed in my windshield. Employees came out saying they broke my windshield but do to waiver they have you the customer sign it's not on them. A company that won't guarantee their own employees work. That's sorry as hell. Now that small penny size chip has become 2 cracks about 1 ft long each..will never used them again since they put any possible future damage on the customer. Goodbye safelite
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October 2023 by Ron Setzer
I have used Safelite in several locations in the US over the years. The products and services have been great. They may be great here, I don't know and will never know.I refuse (if at all possible) to give my business to any company that will not allow me to speak with a human on the phone. I called their number and all I could get was directed to a web site or the option of receiving a link on my phone. Not going to happen.If a company is too cheap to have a human answer the phone, to hell with them. I have just made a $1,900 appointment with a local vendor with wonderful humans on the other end of the phone.
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October 2023 by Daleny Townsend
Rock hit my windshield in April called to have it fixed, tech came out said it wouldn't spread wasn't big enough. August it starts to spread called they came back out. After showing her where it was cause she didn't see it ( yes it was that small) she "fixed" it. When I came out to look at it the it was cracked all the way up the windshield. I told her it looks worse now then before she fixed it. She said it wouldn't spilt anymore, well it did and now it's all across the windshield. I called Safelite they said I Would have to pay for a new windshield and called it a failed repair. I honestly feel is she messed it up so I would have to buy a new windshield. I found a different company that does back its work and the work of their technicians to replace my windshield.
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August 2023 by Robert Chat
You can’t talk to a live person period end of story, auto system hangs up on you. This company has grown so big they don’t want customers
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August 2023 by Derek Taylor
Had my windshield replaced on July 7th by the mobile service and everything seemed good until I get in to drive my truck and find out none of my advanced safety features work correctly. My lane sense only says it’s good if I’m straddling the centerline. So I call to have them come back and recalibrate it. The 2nd trip the guy recals it , drives it around and says it’s good and leaves. So the next day I leave to go to work and I have the same problem , the Advanced safety features don’t work. If I’m in my lane it says not and tries to correct me to the ditch. So I call again and the send out a different tech (David) , he is the only thing a can say has been a good experience with safelite. He was professional , understanding and apologized for all the inconvenience. The 3rd attempted failed also so I was told they think the camera pitch is off and they need a special tool to set it , which they don’t have so they have to have one shipped to them. Several days later , David shows back up with said tool(4th appointment now ) , sets the pitch , recals the safety system , drives it around and says it didn’t fix it . So now they think it’s the aftermarket windshield and I need a Ram OEM windshield , which has to be special ordered. So today I get a call , the OEM windshield finally came in but what do you know , they ordered the wrong one (doesn’t have the bracket needed for the advanced safety system). So they had to reorder the correct one , which of coarse is on back order for at least 2 weeks. So I’m having to drive around my truck with NO advanced SAFETY features for 6 weeks bc of safelite . If all that isn’t enough , I also had the windshield wiper blades replaced on oringal windshield replacement and the first tech didn’t even install them correctly. They were set a good 2 inches low so they hit the windshields mounding on the down stroke!
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August 2023 by nathan roberts
For having to spend $300+ for a windshield replacement you would expect better service. From the jump pulling into the place your greeted with a non friendly female who will undoubtedly give you the "stink eye" while making you seem dumb. Then after service you notice trim and the console broken to hell and back try to confront them about the problem and they are reluctant to try to help fix their mistake. Had broken trim they said "it was broken when you got here and we took pictures" never saw the pictures. Saw the dashboard was cut and cracked they said "it was like that when you came in" refuses to show us pictures and never received a receipt for the windshield repair. Will never use again DO NOT RECOMMEND TO ANYONE!!!!!
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August 2023 by Kelby Weideman
Do NOT take your vehicle here if it is a Subaru. For one they over charged me for a windshield replacement($1,100, it would have be $813 at the dealership - for windshield AND recalibration). They were not informative, and were unable to recalibrate my Subaru’s eye sight system after about 4 hours of working on it. At the end of service they said they would give me a discount for being unable to provide total service, which looking at my receipt it didn’t show a discount at all. All they said was -“Subaru’s eyesight system is touchy.” and recommended to take it to the dealership were I had to pay an extra $200 out of pocket for recalibration.
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August 2023 by Linda J Vecchiarelli
Unbelievably they broke the windshield and didn’t let us know prior to arriving. Unprofessional, no concern for our inconvenience.
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August 2023 by Debbie Brantley
Great job. Just be ready to wait 3 hours to have the job done.
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June 2023 by Audra Shumate
Easy, they handle everything and come wherever you want.
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June 2023 by Yaminoh Harper
Does awesome work. Has great customer service
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June 2023 by Christy Collins
I have used Safelite for multiple windshield repairs and could not be happier. I always receive fast, friendly and efficient service. The technicians always explain every step of the process whether it be a whole replacement or a simple rock chip repair. I definitely recommend them for all your auto glass needs.
