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November 2023 by Jodecci Nelson
If I could rate this place a 1/2 star I would ! Salesman Brandon Epperson was an awesome salesman! Days after purchasing a 2017 Chevy camaro with lifetime power train warranty, the problems have not stopped. coolant leak, oil leak 3 days after purchase. From then til now we’ve had to replace cooling fan, cam actuator selinoid, fuel injector, spark plugs, ignition coils. Will be trading in soon! I would never buy from this dealership again or recommend! Worst experience!
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November 2023 by Richard Engle
This is my fourth CR-V purchased from Orr Honda. Jordan Epperson did an excellent job in keeping me informed on the process. I got exactly what I wanted. I love the car; a Cr-V Hy-Brid, Sport. Now to get used to the car!
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October 2023 by Sherry Wise
I worked with Ms. Toni Hancock and was 1000% satisfied with the overall experience. She and her Manager did a excellent job in locating and obtaining my vehicle. From the day we started working together, to the day she contacted me that the vehicle had arrived at their Lot, was about one week. I was totally impressed and have had nothing but continued excellent service and follow up from Orr Honda. The Service Manager is also very courteous and quickly resolves and answers questions.
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October 2023 by Denay Maheu
Wonderful experience with the Brandon he streamline the process and keep us up to date from the beginning to the end with his knowledge and special touches.We always know if we need something now or in the future he will take good care of us. He really knows how to treat others and that’s why when we buy another car he will be on our mind to have him on our side as our sales person.
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October 2023 by Gail Hoffmeister
We have worked with Toni Hancock for two years and have bought several cars from her. Every time we went in to see her, she did amazing and got us where we wanted to be before leaving the lot!!!! If you want a truthful salesperson. Go see Toni Hancock at ORR Honda Thank you, Toni, we love our vehicles
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October 2023 by D&J E
My family and i are very pleased with our purchase! Jason is awesome! He was was very patient and done his job extremly well. Thank you so much Jason!
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October 2023 by hayden crane
Toni is wonderful! She’s very knowledgable , friendly, and will make sure you are 100 percent happy with your purchase! I highly recommend her !
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September 2023 by Jo Sinta
The service staff were incredible! While making a long distance road trip, my AC stopped working. Mike helped assess what the issue might be over the phone, we brought it in first thing in on a busy morning without an appointment and they had it fixed and ready in two hours. Everyone was super friendly, informative, and went above and beyond. Y’all saved our road trip! Thank you!
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September 2023 by Kelly Callahan
I went with my father to pick up his car from the service department. His car had a fuel leak and was completely out of gas. His car was hauled to this Honda dealership because they had worked on it previously. The dealership only put in 2.5 gallons of gas. I am not from the Texarkana area. I was given directions to the nearest gas station.I’m still in complete shock that the dealership would not put more fuel in the car to ensure our safe arrival to the gas station.After fueling the car I had to return to the dealership/service department to have the tire pressure checked.Very unhappy with the service. The parts were $40, labor was $400.
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July 2023 by Sarah Kovach
They did a transmission fluid flush. They checked my tires to let me know when they needed to be rotated and when I should buy new tires. They informed me of their prices vs the prices that I have been paying on oil. Will definitely be bringing my vehicle back.
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June 2023 by Becky R
UPDATE: the manager has contacted us and they are going way out of their way to make it right! Thank you Brandon Epperson for going above and beyond for us!We went to look at a car after asking the salesman many times if there was any damage to the vehicle and they promised it was Honda certified, no damage. When we showed up all four wheels had damage. The front end had been replaced. The cameras didn’t work.So we looked at another car, same model year. We were going to buy it, but they refused to sell it for the advertised price without adding an extended warranty for $2,500 extra!!!Go somewhere else where they aren’t trying to scam you.
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May 2023 by Lazy Pander
Did not finance through my chosen institution. Put me with Exeter Finance with an 18.08% intrest rate. Did not tell me they did this until after I called about still being charged for my trade in. When I asked them why I was not told, the representative I spoke with kept repeating the same line. "You signed the papers."If I had known I wasn't being financed through my bank, I would have backed out of the deal immediately.
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April 2023 by Pastor Adam Chlastak
Very friendly service and very affordable for their maintenance. I spent 20 years in the car business and my last 3 years of it running a Honda dealership in ElDorado. I have to admit that Orr Honda goes above and beyond for their customers. My wife gets her Chevy serviced at the Cheverlot dealership and now I the Honda dealership. I’m very excited to see how much they appreciate their customers. Customer service is the reason I retired from a dealership I worked 20 years at and left the General Manager. Because after 40 years in the industry They just never got the fact that the customer pays the bills. Thank you Orr for getting it right ??????????
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April 2023 by Emily Driver
My Honda HRV broke down outside of Texarkana while on a road trip from San Diego to Boston. After a complete meltdown on the side of the highway, I noticed Orr Honda was less than a mile away, so I had it taken over. I needed a new transmission. Dakota was amazing and prompt and he was able to order my parts same day. I was back on the road shortly and made it to Boston for my new job. Highly recommend.
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March 2023 by Emily Becker
I had my car towed to Orr Honda after it broke down on the side of the road during a road trip. The service staff were super helpful over the phone, and when I finally showed up with the tow truck they immediately got my car up and running. Huge thanks to the team at Orr who went above and beyond to ensure my car was road ready and fully set to continue the roadtrip quickly and safely!
