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June 2024 by Bridget Arterbury
Upgrade on my phone. Qualified for a newer phone. Had some trouble at first, so this guy named Gabriel fixed me up. Great customer service!
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April 2024 by R W
They said they would only be able to give a partial refund in store that I’d have to get the rest by calling metro customer service line. That was a LIE when I called I was told that was not true and that they would talk with the manager and explain it was on them to refund me as I paid in full in the store. When I went back to the store the DISTRICT MANAGER REFUSED TO speak with metro on the phone. And to top it off the district manager had FALSELY put fraudulent information in the system that”I paid cash” so therefore metro customer service said only the store could refund me as the system shows “ I paid in cash” LIE I have a receipt showing I paid with my debit card but there’s nothing they can do since the DISTRICT Manager LIED . If the District manager is allowed to LIE and be so disrespectful shows you can NOT TRUST THIS COMPANY!! I’ve reported to the BBB AND contacted my lawyer because it is not legal to put false information in the system to prevent a customer from getting a refund. Refused to speak with metro support and refused to give her name. Shameful that this is who represents your store . I added my receipt.. proof I paid via debit card this store needs investigated before more customers are STOLEN FROM! EDIT*** OWNER NEVER REPLIED TO MY EMAIL EVEN THOUGH THEY PRETENDED TO SHOW CONCERN JUST for show!!! I’ll update again once case is over.
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March 2024 by Samantha Isbell
The best metro location in Texarkana, the other ones don't compare to the knowledgeable staff and actual products on hand
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February 2024 by Cecily Turnage
They never answer the phone. They lied and about my bill amount. STILL haven't gotten my upgrade. Ect.... Poor service will definitely find another provider....
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February 2024 by Lynn Jenkins
Awesome
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February 2024 by Edna White
I walked in upset and left happy with a free tablet and accessories.Love the new crew. A young gentlemen Gabriel I think was his name he helped me have a good experience. I will definitely be coming back to see him?
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January 2024 by anthony cridell
I've been with Metro for more than 8 years and i haven't had any problems with Metro. Just last month i walked into the store to pay my bill when i normally pay online but had some business in the area and decided to go in. Long story short, I walked out after paying my bill with a brand new 8 inch tablet with prime just like my phone plan which has prime as well i don't need to be around wifi to use the tablet which is great! And now my phone bill is $2 cheaper go figure,so go check those guys out there always having some kind of deals.
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January 2024 by Elizabeth wright
They have really work to renew my phone and take care of all the stuff on there and get me worked out and straight.
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December 2023 by Santos Valerio
Awesome staff!
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December 2023 by Jayy Campos
They have a whole new crew and they are super friendly and fast. Jorge helped me out so much I went in with a budget and he got me fixed up with a new phone and case.
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December 2023 by Louis Lozada
I went because my phone was giving me problems and they helped me change the one I had. The store looked very clean.
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November 2023 by John Patterson
Fast friendly service
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October 2023 by Debra Williamson
Jewels is great...always so helpful.
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September 2023 by Derrick
Best manager ever.
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July 2023 by Shawn Davlin
Went in to check on a few things for my wireless account.
