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March 2024 by Shawn Rigler
My mother had some issues with her c300. Being an older vehicle she wanted a diagnostic to see if it was worth repairing. She received a quote for repairs and elected to have the car repaired. Upon being called to pick the car up she was told it was good to go. After paying and leaving the dealership she wanted me to drive it saying it was still not right. I drove it and the car was still shuttering.
I call the dealership back and explain what the car was doing. JJ explained they had fixed everything and had the tech drive it twice to verify. He then says "Oh wait the tech had noted driveline vibration present and very noticeable". JK then has the tech on a 3 way conversation to say "yes that's probably the transmission going out"!
My mother was told before the repairs were made "we don't like to let anyone drive off until repairs are made". So not one word was mentioned about the still present vibration/shuttering and let us leave. Why was she not notified about this? Why was she not asked if she wanted them to take a look? How do they know transmission was going out?
A good, honest dealership would have been proactive on making sure she was taken care of isn't that what Mercedes prides there company on? At bare minimum they should have verified the correct fluid level in transmission! After learning this I personally looked it over and one of the transmission cooler lines has a small leak. This could very well mean it is low enough to have the shudder. It is not possible for anyone to check it because it is a sealed unit with no dipstick..and they know this!
A 69 year old woman wanted her Mercedes fixed and it's pretty apparent she paid $1200 for subpar service.She is VERY DISAPPOINTED. Someone should make this right...I have attached cooler line leak as well as the car still sitting!
***Update*** Now they say she needs a $13,000...yes $13k transmission. The car isn't even worth half of that, and they STILL did NOT check fluid level, We definitely recommend taking your vehicle anywhere but here. Very lousy service. We also will not be purchasing from Orr if this is the type service received.
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March 2024 by Jaye Wilhite
JJ in service is the BEST! Mercedes-Benz of Texarkana, please pay him what he's worth! Never having my car serviced anywhere else!!
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February 2024 by Karen Soils
Got my C300 serviced. When they were done, I received a paper, but no one went over with me what exactly was done to my car. I was just sent on my way. Whatever, but that wasn't my complaint. I saw a car that I was interested in and Abe (the greatest guy!!!) showed me the car. My complaint is with Cameron, the finance manager. He wasn't interested in selling me that car but this isn't the first time I've had a problem with him. I told Abe even before I talked with Cameron about my previous experience with him, and I'll be damned if this time wasn't just like the first. He gets "mad" and tries to "bully" you into financing with them. I am SO DONE with Orr!! I've bout three vehicles from them in 4 years. I guess that doesn't matter. Never again. I see why people go to Shreveport and the Dallas area. I've already made appointments.
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October 2023 by Christopher Manchester
Great service. We bought a used Benz from a second hand lot for cash and brought it to the service team and they were an amazing help. The second hand lot basically sold us a death trap and the service team worked with us and helped us get back on the road safely in our death mobile. Thanks JJ and the techs!
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September 2023 by Mark Warner
I needed service done on my 2017 Volvo XC90 and decided to call Mercedes of Texarkana to schedule and have the service performed there. Man am I glad I did!!! JJ Darty (Service Manager there) absolutely wowed me with his OUTSTANDING level of customer service and excellent communication. Hey Gregg Orr, give this guy a pay raise and make sure you retain his services. Employees like JJ, are difficult to find. Make sure you keep this guy!!! My Volvo is back to new and is running great. Thank you Mercedes of Texarkana service team!A+++++ I highly recommend. ?
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September 2023 by Joyce S.
I was traveling out of state to Texas when my engine light came on. I call the Texarkana dealership as I was about 20 miles out. I spoke to JJ and was told to bring my car in and they would be happy to look at it. They diagnosed my problem and had me on the road within an hour. The customer service was excellent and the shop manager came out to give me an update. I have nothing but positive comments and I am considering taking my car their for service and maintenance in the future. All of the people I came in contact with were class acts. Would highly recommend.
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June 2023 by Larry Mitchell
This dealership is the worst when it comes to servicing your vehicle. Had my E300 in because it’s shaking the dealership stated that it was not aligned. They said they did never happen as the date of this post I’ve had to replace two run flat tires approximately $800 yet the dealership still hasn’t fixed the problem
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June 2023 by Tamiko M. Hickman R.Ph.
Very knowledgeable, friendly & goes beyond to assist their clients.J.J. is the best Service Advisor by far & I have had tons of Mercedes-Benz Advisor's.Thanks again J.J. for all your never-ending services.
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June 2023 by Wayne Simpson
Service department was very friendly and easy to work with.
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June 2023 by Christopher Jones
Abe was the best. Treated us very well.
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November 2022 by Mr. Dub
This Dealership will not service your vehicle, if...My 2012 Mercedes Benz S-Class broke down on Saturday 11/26/2022, in the area of the Mercedes-Benz of Texarkana dealership, I am from the Central Texas area. The tow truck driver towed my vehicle to the dealership, and I spoke to JJ Darty, the assistant service manager. He informed me that they will not work on my vehicle for the following reasons:1. If my vehicle has never been serviced at this dealership.2. If my vehicle is over ten years.3. If my vehicle has over 100,000 miles.I've never heard of a Mercedes Benz dealership refusing to work on their own vehicle or turning down work. Because of this situation, I called Georgetown Mercedes Benz, to see if they could get them to help me. They would not change their policy to help me, even told them I'm a veteran, no love for vets at this place. This is poor customer service, so if I bought a vehicle from this dealership, would they tell me about their policies for repair work before I buy the vehicle? I doubt it. I couldn't even rent a loaner car to get home. The tow truck driver, Justin from Baker's Towing & Recovery was more helpful, in getting my car back to the Central Texas area than they were.I tried calling the assistant service manager back, but my calls were being terminally ignored (sent to voice mail or I was ghosted, take your pick). After the second time, I didn't bother to leave a message. Based on how I was treated in this situation, I would never recommend this dealership to anyone and would tell them to do business with Mercedes Benz of Georgetown, where the customer service is better.
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November 2022 by Mr. D.
This Dealership will not service your vehicle, if...My 2012 Mercedes Benz S-Class broke down on Saturday 11/26/2022, in the area of the Mercedes-Benz of Texarkana dealership, I am from the Central Texas area. The tow truck driver towed my vehicle to the dealership, and I spoke to JJ Darty, the assistant service manager. He informed me that they will not work on my vehicle for the following reasons:1. If my vehicle has never been serviced at this dealership.2. If my vehicle is over ten years.3. If my vehicle has over 100,000 miles.I've never heard of a Mercedes Benz dealership refusing to work on their own vehicle or turning down work. Because of this situation, I called Georgetown Mercedes Benz, to see if they could get them to help me. They would not change their policy to help me, even told them I'm a veteran, no love for vets at this place. This is poor customer service, so if I bought a vehicle from this dealership, would they tell me about their policies for repair work before I buy the vehicle? I doubt it. I couldn't even rent a loaner car to get home. The tow truck driver, Justin from Baker's Towing & Recovery was more helpful, in getting my car back to the Central Texas area than they were. I tried calling the assistant service manager back, but my calls were being terminally ignored (sent to voice mail or I was ghosted, take your pick). After the second time, I didn't bother to leave a message. Based on how I was treated in this situation, I would never recommend this dealership to anyone and would tell them to do business with Mercedes Benz of Georgetown, where the customer service is better.
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September 2022 by Bryan Lach
Customer service was 1st class.
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September 2022 by Will Butler
Great people
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September 2022 by Meredith Williams
Second to absolute none!!!!
Luxury at it best..
