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December 2023 by Heather Campbell
Heather was an amazing sales associate! Please go see her!
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November 2023 by Anna Smith
My experience at Conn's HomePlus was good, and the help I received was great! I am satisfied with the purchase that I made, and looking forward to purchase again.
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November 2023 by Michael & Charline Matlock
Zero star's! We arrived at 1 pm. Left at 4 pm. We drove over 100 miles to get the advertised Samsung refrigerator, oven, and microwave. The price advertised was around $2000. Was told by the Sales associate to pick any 3 Samsung products and We could get them on the black Friday veteran day sale and discount. Told her we would also need a washer and dryer. We picked out a Ge washer and dryer that were $599 each and a black Friday 70 inch TV that was $699. I told her we recently lost everything in a house fire and would be needing to purchase alot of appliances today that we needed. I also told her we would be paying for them today and not financing. She said that we would be required to purchase the insurance on them if they were bought from the store and not online order. I asked her for the total price multiple times. We waited over 3 hours with multiple excuses She said she was sorry but both managers were at lunch when they finally made it back the excuses was they were Swamped with customers and would give us a price and talk to us soon. That in the mean time She would get some one to wrap up the items we needed since they were not in stock we would Get the ones on Show floor So we could take it today. When they pulled the Refrigerator out it had a large Scratch on it on side Since this was only one they had that matched the other we picked and it was on sale for $2000 range Black Friday price we decided to get it anyway because we thought we were getting a good deal as advertised. So my husband and I figured we would be Spending around $4000 for everything we would be buying today. When we finally got the numbers from the manager including insurance it was over $6000 the insurance was $1800 the stove was also not the advertised package price even though it was marked $899 Refrigerator marked $1200 microwave marked $350 equal to $2449 even when the washer and dryer and tv added price equal around $4346 and would be willing to pay that range but Over $6000 for a damaged refrigerator and all items we picked and would be a cash and carry purchase was Rediculous! Asked managers why one of them said since there was another refrigerator in Dallas they could not give us a discount on this one and that items we picked were not in the sale price even though the sale associate told us they were, and they were marked with different prices. She said I am Sorry she told y'all that. The insurance is $1800 and it was required on Show floor items, even if we were not financing them. We Would have purchased all items and much more later but over 3 hrs to get a price and buy and go and forced to buy insurance on cash sale is ridiculous it was as bad as buying a Vehicle. Valuable time wasted!
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November 2023 by Erma Turner
I would not buy anything else from this place of business, the furniture I got broke down less than four months, they would not take it back or replace it, had to get a third party involved. I'm still having a problem with them, there is more still on going with them, I'm but truth.
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November 2023 by Patrick Hays
Went in Conns yesterday to buy a washer and dryer, went through Conn Financing was told the payment would be $54.00 a month for 36 months, myself and my wife ask them numerous times if that was for both the washer and dryer, was told yes $54.00 a month for the washer and dryer. Said ok let's do it now that the paperwork has been put in the price went up to $96.00 a month. Call them back today with no explanation. Then was call back after speaking with the manager and the associate selling us the product and was pretty much told they would not stand behind what they told us it was just a mix up best they could do was take $15 off the price. Very disappointed.
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November 2023 by Lawrence Fonville
The folks at cons were very friendly, very knowledgeable and got you in and out without a whole bunch of fussing great job I will do business with them again great experience
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September 2023 by 내 첫사랑도경수
We just bought a refrigerator a dining room table and a living room sectional, when the couch was delivered they brought the same piece twice and we were told that they would bring the right one back another day, they did, but They told the collection office that we ordered the wrong parts to our furniture, and made another account for that one piece of furniture, without our knowledge. They are rude they don't like to answer questions, and other than Amanda that used to work there, they all just sit around doing nothing. We called to get them to come out and fix the one recliner, because it gets caught when you push in the recliner footrest, and you have to stand open push it in to get it to close. The store manager tall light skin, possibly mixed lady is two-faced it, and will lie in your face. I guess they named the store the perfect name, Conn's. ? Would give zero Stars if I could.
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September 2023 by Vanessa Gaines
My experience at Conn's HomePlus was a 10 plus. The sales lady was very courteous and polite. She was very helpful with me making my purchase.
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September 2023 by John Dees
Friendly staff...always enjoy going in to make payments
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September 2023 by G 13
William was very helpful. I appreciate the service you offer, and at the fair price you provide it at as well. I plan to pick up a couple more things from you guys in the future.
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June 2023 by fuzzy chubs
Super nice employees, they looked up the price and everything!
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May 2023 by Alonna Smith
Heather the store manager was very rude to us about our damaged furniture. We ordered multiple pieces. Dinner room set, living room set, bedroom & tv. All of our furniture came damaged in some way. The dressers came chipped and they gave us the wrong dresser mirror, it was a completely different wood. When I came up there she told us that since it was already delivered they could not fix it. We haven’t had the furniture 12hrs and they’re saying there’s nothing they can do.She was in no way helpful to us. She and her other associates were very rude and stand off I’ve never be treated this way. We spent too much money to be stuck with damaged furniture. I will never go back to them ever again.
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April 2023 by Peggy Moore
Our first impression of the store was good, friendly salesperson.I took my brother shopping for a recliner. He found one in the store and it was in stock so was delivered the next day to the assisted living facility he lives in. He was there when it was delivered but was a while actually using it. When he did recline, he couldn't get the footrest to go in. He tried continually but just couldnt get it to latch. I went over and I couldn't either. We actually had to turn the chair on its back to get it to latch. When I called the store to report, I was told by the salesperson and the store manager that once anything is delivered, it is yours. Doesn't matter the condition. They absolutely were rude and the store Manger hung up on me. When I called back he didn't answer the phone.This defect was discovered within 2 hours of the delivery but the store was unwilling to help with the situation. I told him I would pay for pickup. I would have said we would possibly purchase another chair but wasn't given the chance to talk, was just emphatically told it was ours. We made the mistake of paying in full for the chair. My brother is on a fixed income, is a Vietnam vet and I feel he was treated miserably.My advise to anyone thinking of purchasing from Conns, Texarkana; don't do it but if you do, don't pay in full. There are many selections in furniture in our town so this is one to avoid.Peggy Moore
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November 2022 by timspellman47
Employees couldn't even tell us the dimensions of a washer and then couldn't even find a tape measure to measure it. Employees mostly seemed interested in staring at their phones.
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November 2022 by Greg Roberts
Though item says pickup today in-stock, salesperson says all items are not actually in-store. Only shipped from Dallas. Waisted our time with website false advertising. After all, the store name is Conns.
