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July 2024 by Amber White
Great customer service and quick to repair. I hit a deer and they only took about a week to repair my car. It was fast and had my car back in no time. They made my car look better than it did before the deer accident.
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June 2024 by Cathy Cheever
All of the employees I encountered were courteous and the questions I had were answered completely. I was needing my vehicle repairs to be completed by a particular date and they accomplished all work a little earlier than expected.
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June 2024 by Emily Payne
They finished a week before they expected to and the work was amazing!! I was kept informed everyday about my vehicle and couldn’t be more pleased with the results!!
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June 2024 by Jessica McNeece
The body work itself was fine but after I picked my car up it broke down about 20 miles away from the body shop. I called them and told them we were having mechanical problems related to the accident and I was told that, essentially, since it was working when it left the body shop it wasn't their problem. They offered to send a tow (that I had to pay for) but they refused to accept responsibility for the mechanical issues my car was having. We got our own tow truck and had it towed to the nearest dealership where they told us that during reassembly at the body shop a FLY got caught in the mass air flow sensor, rendering my car useless until it was removed. No one at the body shop caught it or cared. My insurance company had to reimburse me for the tow, my rental car, and the repairs. It is my understanding that the insurance company intends to back bill the body shop in an attempt to make them take responsibility. I will not be returning as a customer and I will not be referring anyone here.
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June 2024 by Laura A
Caliber Collision provides great service and great work!
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June 2024 by Job Jacob
Mr Ryan Mcpherson , Servive Advisor at Conway southeast location . was outstanding,, very courteous , knowledgeable and took care of SUV with utmost care promptly I give him and the company a 10/10 recommendation
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June 2024 by brad thompson
This was the best customer service I ever had from any company!!! I was driving back to TN from Texas and had an accident!! Donna Ambrose went above and beyond to help me get my Jeep taken care off and me back home safe. Enterprise stood me up for 3 hours and never showed up Donna took me to the airport with all my personal belongings to try to find a rental but they were all booked. She then took me to locate a hotel since I was basically stranded and stayed over her shift 1 hr and 30 minutes to make sure I had a place to stay!!! Out of everything that went wrong she made it stress free and was able to help me get a rental the next day and get home safely while they work on my Jeep! In todays world you don’t see people try to help people like she did and I thank God for here help!! If there was anything corporate could do please acknowledge this employee she is the kindest person I ever met in my entire life!!!!
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May 2024 by Joyce Thedford
First time using Caliber Collision. They were very courteous and professional. I picked up my rental car at the shop and dropped it off there when I picked my car up. They were very quick in receiving parts they had to order, it was ready 5 days ahead of schedule. They also notified me of every step of the repair process. If I ever need a body shop again I will definitely call them next time.
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May 2024 by Eric Beechem
Our insurance company sent us to here after a fender bender. The job was completed in a timely fashion and communicated via text 2-3 times per week as the vehicle moved along in the process. I was pleased with the repair and customer service.
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May 2024 by Tracy Neal
100% good people always calling you getting updated about your vehicle and did a great job on my truck Big Up to you guys‼️
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May 2024 by Brett Boone
They fixed our car in a timely manner and kept us updated as to the repair status. Everything was fixed right and I appreciate their service.
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May 2024 by Shawn Davlin
Took my son in law to get some work done for his vehicle. Staff was helpful and friendly.
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April 2024 by Elizabeth Williams
I was very pleased with the work done to my vehicle. The staff is very friendly and kept me upto date in everything they did to my vehicle. Jill goes above and beyond and is very knowledgeable!!
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March 2024 by Amanda Young
I’ve been there twice for repairs and have always been greeted warmly, my vehicle was fixed timely and with great quality! I won’t take my vehicle anywhere else!!
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March 2024 by Darrell Banks
These people are great and good people to work with keeps you updated step by step on what’s going own with your vehicle also customer service from the women up front.
