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October 2023 by jan smith
Shannon is the very best!! She’s very friendly, explains what and why she’s doing your hair this way. I was in need of a majoroverhaul ?She outdid herself and I love my color, my cut, and walked out a very happy lady!
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September 2023 by Ethoia Lewis
Just left out of this store and when I say that they need to learn proper customer service it is not an understatement. I walked the store for about 15 minutes looking for Fenty Beauty without anyone asking can they help me (couldn't identify who actually worked there). Of course I was distracted by my weakness of perfume so I stopped to smell some of everything that I don't already own. As I got annoyed by not seeing anyone on the floor to ask the location I just say forget it and head out the store. As I was walking out I see it in the front. I go back in and the entire area needs to be cleaned because powders and all the testers are all over the stands. I go back out onto the open floor to find a worker and everyone that I asked didn't work there. I go to the cashier that didn't have a customer to ask how to identify the floor workers so I can get a foundation match and she says to me, "I just got here so I don't know who is on the floor". She wouldn't help me nor was she willing to yell me how to identify their workers. This is not the first time that I've been in this Ulta and had an issue with non customer service. I hope that they can get that together. Maybe they didn't want my money.
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August 2023 by Becky Church
I had a very wonderful hairstylist. She is very great at what she does. Her name is Shannon, I'm very satisfied with my hair.
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August 2023 by Annie Johnson
MacKenzie was WONDERFUL! All staff i dealt with were. Had a few questions that were happily answered. The Best Ulta in 60miles!!
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May 2023 by gwen
Ashley is absolutely wonderful! I have been getting the wrong shade of concealer for too long and I've always been hesitant to ask for help but when ms Ashley greeted me I was thinking lemme ask and see if she could shade match me! She picked out an affordable product and tried 2 on me! thank you so much :)
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April 2023 by Isuanet Maldonado De Roman
Aziyah took care of us she's amazing and so polite we will definitely come back soon. She went above and beyond to make sure my order was right.
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April 2023 by Luiza Brito De Lima
Great hair cuts, takes great pride in their work. Recommend to any man needing fresh cut. Several friends go here and take there kids as well.
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April 2023 by Cla’aron Batiste
I had a silk press done by Ally and OMG I will be back! She is the best! Listened to my concerns of my hair and had great conversation.
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April 2023 by Joshua Pitts
Great customer service for my girlfriend and daughter's needs
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March 2023 by Katherine Rios
Love the store! But need more attention in hair products area. People with the knowledge!
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February 2023 by Sherry Coffman
very comfortable atmosphere, welcoming a lot of productive but very limited on what they carry in store
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January 2023 by J Lafdi
Went into ULTA in Terrell TX today. First off the female clerk was very distracted trying to assist me and a gentleman thought I was called to her line. She didn’t smile, didn’t seem to care to be there. I had a $50 “happy her” gift card with $50. She asked me to swipe the card. It did not work. So here I am thinking my husband gave me this gift card without money on it. She didn’t even ask to see the card or ask if I would like to try again. Just asked if I was using my ultra Mastercard, which I also had in my hand. I complete the purchase while she is still helping someone else. No goodbye, thanks or anything. I got home and checked the balance on this card. $50 on the card. Was supposed to be run as credit, not a gift card. Thanks ULTA. Appreciate your super customer service. Guess I will use the gift card at Sephora or Macy’s instead.
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January 2023 by Angela Davis
This was my first time at this location. I went for Tabitha Brown's haircare line, but it was sold out. The two employees I encountered were friendly and helpful.
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January 2023 by Linda Bryan
I've placed 2 orders shipping was fast items packed perfect and the most important prices are great
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December 2022 by Patricia Wilburn
Of course love this store always a little too much !!
