-
November 2023 by Jason Matthews
Max and Adriana are amazing managers! I had a slight unavoidable mistake made with my new phone upgrade. They painlessly resolved my issue in no time at all. They know exactly what they are doing. I have a recommend them to anyone.
-
September 2023 by Renee Caraway
Great staff. Very friendly and helpful.
-
September 2023 by kyle hensley
Joined t-mobile 3 months ago with my family and a sales rep in the this store said we had a promo available to us to get a free upgrade iPhone without trading in our current phone. I thought about it and came back because our bill was not correct after so many imported numbers. I didn’t want to worry about the upgrade yet so I waited and asked again about it and a second rep said it was still a good promo till the end of the year. So here I am 3 months later after my first correct billing cycle. Now they said nope we can’t do that. “I’m sorry they gave you bad information” if that isn’t the saddest remark I’ve ever heard regarding customer service. Bravo t mobile. Watch out for these guys everyone their crooks!!!
-
September 2023 by Claudia Moore
Great service , however l signed up for the internet. I installed it at 9pm the internet stop working it would come back on at 7:00am each day..l left it hooked up during the 14 day trial try to see if it would work.But it repeated the stop working every night.May be it's to new for my area, the commercial intrigued me to try it out.So thanks t mobile.
-
September 2023 by Cindi Eastman
Today I enter the store, feeling that I wasn’t going to be helped.Maria and a trainee completely changed my view. The customer service was above and beyond normal.If these girls ever decide to leave their profession, I would hire them in a minute.
-
September 2023 by Patricia Flowers
Shout out to Daniel for being so helpful to my fiancée and I. Gave us a clear run down of our plan and helped changed our screen protectors. 10/10 would recommend!
-
September 2023 by Donte Jovan
Maria was a life saver. She is freaking amazing i would recommend Maria to all my customers
-
September 2023 by Mike Mudcowboy
Maria, was spectacular fastest upgrade ever in and out in less than 20 minutes. Thank You!!
-
June 2023 by Jhante Penigar
Maria Lerma is absolutely amazing!!!!!!!!!So let me give my story. My previous service provider did not work well at my home so I decided to switch back to T-Mobile. So I went on to the T-Mobile website began the process of moving over to T-Mobile. I successfully switch my service to T-Mobile but found out that my number did not transfer. I then called T-Mobile's customer service and they had me on hold for a long time so I decided to come into the T-Mobile Terrell store and that's where I met Maria. She had already stayed 2 hours over her shift but decided to help me anyway. She quickly took care of me and got my number transferred in less than 5 minutes. She is absolutely amazing. I will definitely return to the Terrell store and use her as my T-Mobile customer service and sales rep. Maria good karma is headed your way! I appreciate you for all your help! As I mentioned I'm considering purchasing an iPhone and will be using you to purchase it and / or activate it!! You are simply amazing!
-
June 2023 by George Rodriguez
I just bought a new phone. I accidently messed it up and couldn't get Internet. I spoke with Mat and told him that I was going to time him on fixing my phone issue. Mat took less than a minute!!! Give this Man a RAISE!!!!!THANK YOU Mat!!!!
-
June 2023 by Edgar Cavazos
Daniel and Lina are really great at helping you out, get with them if you need something
-
March 2023 by Angel De Anda
I came in to get a new phone several weeks ago! I had the delight of receiving the 5 star help from Dimajae! He helped me with my full package that I needed. I was in and out without the wait or hassle. Very much appreciate you Dimajae! THANK YOU and take care! :)
-
February 2023 by Mrs O
The say we went was no wait they move fairly quickly to get things done and knew how to do what they do ..helped us save a little something somewhere ..thankyou
-
February 2023 by Carol Hansard
The people at this location are always very friendly and willing to help you with any problem you may have.
-
December 2022 by Danny Swift
It was simply marvelouse. Yall do excellant work, nice, polite, well organized inside
