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November 2023 by Owen B.
This group of people are extremely friendly and treat you like family. One of the best if not the best dealerships I've ever been to. They are extremely attentive and genuinely care about you. I remember I was there to get my battery replaced and I asked about a Subaru authorized modification. And instead of talking me into it, they told me that u probably shouldn't because it wasn't going to be as good as I thought. The part was a footwell illumination kit.
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November 2023 by Paul Jimenez
Alex is always awesome to work with. I worked with him before at Ewing Subaru and I'm glad we both moved to Norm Reeves. I would easily rate him a 10/10.Thanks for all you do, Alex!
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November 2023 by Tamera Barker
From the minute I walked into the showroom Jimmy Saucedo made me very comfortable and at ease. They had the exact vehicle I wanted and I didn’t feel pressured or manipulated as I have in other dealerships. They worked with me and it was just so quick and easy, they stood behind everything we discussed and did everything they said they would, and more. Reed in finance was transparent, informative and knew his stuff. I would recommend Jimmy Saucedo and the staff at Norm Reeves Subaru of Rockwall to anyone who is looking for a new Subaru or a preowned vehicle. I am SO HAPPY with my new Honda Passport and the level of service and commitment that I have never experienced before in my vehicle purchases. Thanks to everyone at Norm Reeves Subaru Superstore in Rockwall!!
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November 2023 by Alyssa Abadinsky
We had a great experience at Norm Reeves Subaru! We worked with Jonathan Elizondo to buy our new Forester and he was kind, patient, and really transparent with us. He was happy to tell us everything we needed to know and gave us space to think things through with absolutely no pressure. We love our new car and we're SO grateful for the stress free experience we found at Norm Reeves.
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October 2023 by Allie S.
I bought my car from this location and always drive to this location for service. Their pricing for services is reasonable, and I never feel overwhelmed or talked down to by the people in service which is a feeling I've had at other places. Most recently they helped me out with new tires and helped me understand the best options. Thank you so much to everyone on the team, and Alex Shuster for breaking things down for me and my mom. Everything turned out great, and I highly recommend coming here!
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October 2023 by Aaron Beuershausen
Had a great time dealing with the people at Norm Reeves. Joshua and Wayne specifically both were absolutely fantastic and helpful. I greatly appreciate their effort to make my buying experience as pleasant as possible as well as taking excellent care of me in assisting me to buy the truck I wanted. Every employee was friendly and pleasant to speak to as well.
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October 2023 by Rachel
This is one of the BEST Subaru dealerships and dealerships in general that I've been to! I worked with Jimmy when I bought my Subaru Ascent, and he was knowledgeable, kind, patient, and a conversationalist. In addition, everyone in that dealership is friendly, greets you with a smile, and asks you how they can help make your experience better. The employees who work here KNOW and SHOW what true customer service looks like, and I'm SO glad we are part of the Subaru family! Thank you all so very much!
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October 2023 by Dee W.
Jason Fleming was an amazing man to deal with. Especially considering I cannot stand going to a car dealership. Jason was so respectful and showed us all the ins and outs of our new 2024 Subaru Outback Limited. He was so much fun to work with. For me to say that...he has to be exceptional. Just a great guy.
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September 2023 by Lexi Caquelin
Had a great experience with Jon. One of the reasons I was interested in a Subaru was because of the exceptional safety ratings. He took the time to walk me through all of the details, inside and out. Jon didn’t haggle me at all and provided the best car buying experience I’ve ever had. My budget didn’t allow for me to get exactly what I wanted, but Jon I’ll be back as soon as I can!
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September 2023 by Elena Fitzpatrick
What a wonderful experience it was purchasing my new Subaru Forester from Norm Reeves Subaru! My sales agent, David, could not have been more professional and informative, addressing all of my questions. We felt comfortable and not pressured, and he listened patiently as we took all the time we needed to discuss, and work through deciding which vehicle we wanted (my partner participated in the process via phone). After finally choosing from the many units they had at the dealership, finance wrapped it all up in a very straightforward and transparent way. Sometimes that can be a dreadful experience, but he made it quick, easy and there were no surprises! I wasn't able to drive my new Subie home since I was on my own and live 1 1/2 hours away, so David kindly delivered my new car to me the very next day!I can't say how thrilled I am with my new Forester Sport, I absolutely LOVE it!!! My experience with Norm Reeves was fantastic!! I definitely will buy from this dealership again and highly recommend them to anyone considering a Subaru purchase!
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September 2023 by Alfredo Martínez
I’ve never owned a Subaru before but decided to look into it and ended up getting one. Each time I drive it I notice things that makes my driving experience better. Ground clearance, all wheel drive, great lighting and many safety features that assist me while driving.The salesman answered all my questions and the whole staff were friendly. I’m continually being asked if I’m enjoying my purchase and if I have any other questions or concerns.
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September 2023 by Dave O'Brien
They lack a sense of urgency and had poor communication across every dept. The service dept. charged us for repairs that did not fix our problem. The first attempt they did not even address the reason we brought the car in. The second visit they told us an external sensor was failing but worked on an internal sensor. $600 later and the problem was still not fixed. The tech did not understand the words on his diagnostic tool. A service advisor flat out lied about safety options on my new car instead taking the time to research the answer to my question. I would avoid this dealer.
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September 2023 by I-W-A Investments
Bought a 2024 Outback through 3 phone calls and 2 texts then showing up to sign the paperwork and pick up the car. All with the best deal i can get compared to 3 other dealers and no gimmicks or adds on.the star of that deal was Mr David Garcia with his honesty and professionalism followed by Mr reed who gave me the best paperwork signing experience i have ever had at a dealership.hands down the best straight forward experience i have ever had at a dealership.
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September 2023 by Bria Schwartz
I have been the proud owner of a Norm Reeves Subaru for a few weeks now and I am in love! My experience at Norm Reeves was great. We went in one Saturday in August to test drive a Forester, knowing that the color I wanted wouldn't be delivered until early-mid September. Josh was great at answering all our questions and showing us all the cool features of the Forester. Come to find out, another DFW Subaru dealership had the car I wanted! Josh drove to Plano that day to pick it up, and by closing time I was driving off in my brand new car! Everyone we talked to at the dealership was nice and super helpful! So thankful for Norm Reeves making my first real car buying experience go so smoothly!
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September 2023 by Genesis Driggs
Jon helped me purchase my very first car! I needed a vehicle that not only I could use for work, but for my family. He is so personable, kind, and patient, he made this experience so much better than what I imagined. We had the opportunity to get the same car at another dealership the same day, but the customer service Jon provided was unmatched. I HIGHLY recommend Jon for all of your car buying needs!
