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November 2023 by Monica Fernandez-Tanguma
Mary at the service desk & the shop guys were very nice and helpful. They are doing recall updates and a diagnostic on another possible recall for oil consumption. They are in process of MOVING shops AND still kept the car to get it diagnosed. Thit is what customer service looks like.Thank you Mary n team.
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September 2023 by S. H
The people at this dealership is very nice and friendly. They kept me informed the whole time of my oil change and filter changing. Brian went above and beyond to make sure my baby and I were okay and I'm so thankful for his kindness.
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September 2023 by S Hardin
The people at this dealership is very nice and friendly. They kept me informed the whole time of my oil change and filter changing. Brian went above and beyond to make sure my baby and I were okay and I'm so thankful for his kindness.
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September 2023 by Kim Peterson
I must start by saying that the new salesman was great even the young man who took over in training was okay. Needless to say the gentleman in the box turn down $20,000.00. And my daughter left disappointed ☹️☹️
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September 2023 by Dazaree P.
Refused to negotiate! Could have been because I am black with my own financing through my bank. I wouldn't recommend.
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August 2023 by Joyce B
FINANCING? BEWARE AND INFORMED!!! I feel like I was Railroaded into financing with their financial institution do to the finance guy. He violated my rights by running my credit without MY permission. I came with my own credit approval and was ready to buy. The manager and the Sales person were told NOT to run credit or finance anywhere else. They did not try to change my finance with Capitol ******** financial officer did it on his own to make his bonus. Somehow my Capitol One rates were affected by his actions and caused my loan to be messed up. Apparently someone was added on to my loan application which increased my RISK? I didn/t do it. That leaves only one person who could have. The **** says your RIGHTS ARE VIOLATED when this happens. Runniing your credit without your permission IS ILLEGAL and he got paid for it as I had to use Hyundai Financing to get the car I had already drove home. BEWARE!!!!!
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August 2023 by Joyce B.
FINANCING? BEWARE AND INFORMED!!! I feel like I was Railroaded into financing with their financial institution do to the finance guy. He violated my rights by running my credit without MY permission. I came with my own credit approval and was ready to buy. The manager and the Sales person were told NOT to run credit or finance anywhere else. They did not try to change my finance with Capitol One The financial officer did it on his own to make his bonus. Somehow my Capitol One rates were affected by his actions and caused my loan to be messed up. Apparently someone was added on to my loan application which increased my RISK? I didn't/t do it. That leaves only one person who could have. The FCRA says your RIGHTS ARE VIOLATED when this happens. Running your credit without your permission IS ILLEGAL and he got paid for it. I had to use Hyundai Financing to get the car I had already drove home in. BEWARE!!!!!
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August 2023 by Renee Pierce
Had my first maintenance check up 7500 miles today. Easy to schedule the appointment, promptly ushered me into the bay, when I arrived.
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July 2023 by Pillar28 Investments
Brent Billingsly, our Salesman at Clay Cooley Hyundai of Terrell, made the trade in of our 2020 Santa Fe for a brand new 2023 Hyundai Santa Fe, a truly enjoyable experience! To date, this was the smoothest, no-hassle car buying experience we have ever had! They offered us a very fair trade-in value on our 2020 Santa Fe and a great price on our new 2023 Santa Fe. We highly recommend Clay Cooley Hyundai to anyone who is looking for a new vehicle!
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July 2023 by Nicolle Row
If I could give more than 5 stars, I would!!! Traded my 2017 Kia in for a newer mom car, and the service that Brent provided was phenomenal!! He was kind and thoughtful through the whole process and I didn't feel like he was just trying to make another sale.
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July 2023 by Aaron Saldana
Went there to trade in vehicle That showed me a car tell me this as the car I'd be getting with signed papers the next day I come back to pick up the car it was not the same car not the right color nothing was what they told me. Now I'm getting a phone call from Hyundai financial on the car that I traded in telling me that I'm going to have a late report on my credit report due to them not hang the car off yet. This place really needs a new owner or a new management is not Somewhere I would recommend to buy a car.
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June 2023 by Gail Ruth Ochie
When I gave them my social not sure why they didn't run the credit until they wanted to run the credit but this time I had too many inquiries but someone called me to come back and then they act like they didn't know me so you know that's the true dealership of any dealership so they just acting like Cooley's. I drove to Terrell for days trusting that they had a deal... When I acquired someone who texted me to come back in again the manager was asked about the texting; he ignored my situation and had begun to walk away...I'm not sure what the social security thing is all about with these dealers today and they are not the only ones that's doing it I've gone to Mazda Mitsubishi they all pulled the same thing be careful with the social security thing because they're not running these checks the way that they normally do it never showed up on my report I never got a warning that from my credit sesame that checks were being ran until later so I'm not sure when they're running the checks on the cars if you don't have a perfect score lookout for some mess from any dealership is not just this company I love Hyundai! I have driven these cars for thirty-some years and yes they're going to know who I am it's okay but I am truthful game.It's not cool to ask your client to come out for 4days from several counties from where she lives... Uncouth?
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May 2023 by David G.
I just purchased a 2018 Equinox Premiere and 100% the best car-buying experience I’ve ever had! They made us feel comfortable and not just like another customer. They made sure we were happy and stayed true to their word.
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April 2023 by hillary rosa
This was one of the fastest, easiest, and best car shopping experience I’ve ever had! Brent Billngsly was quick to answer any of my questions helped me find the perfect car with everything I wanted. He sat an showed me each feature of my new baby! He has even continued to help me through things that have happened after I have bought her ❤️. He hasn’t dismissed me as a bought an sold your on you own type of thing. I would buy a million cars an would definitely send anyone to stop an give them a try! Thanks for my Tucson I love her bunches :) shes perfect!
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April 2023 by Jennifer Southall
Brad Staples was a great. He was very knowledgeable about the Kona Sel. He got the exact one my daughter wanted brought over from another dealership. Phil was also great. He had all the paperwork ready for us to sign and we were done in less than a hour. Thanks Clay Cooley Hyundai of Terrell
