Platinum Ford

Most Recent Comments

• December 2023 by Xsedus M.
  I'm not sure what to express as far as rating. I set an appointment 5 days in advance, detailing why I'mbrining in my vehicle, inside of the description box, only to be told when I arrived at 7am that there is a 5 days wait to look at my vehicle. This was my first time coming to this location. The facility looks modern and the service people were welcoming.
• October 2023 by Bren W.
  Had an appointment to have service work on my 2020 Ranger. Made the appointment online a week ago. Got there early to check in. Service rep was telling me that I had to leave the truck for 5 days, then they could diagnose the problem. Then tell me how long the repair would take said they are that far behind. They did offer to put me on a loaner list..that list is several months long. I cannot leave my truck for a week. And just have it sit on the lot and nothing being done to itIt is amazing that Autonation in Arlington said the same exact thing. Leave it for 5 days then we will analyze the problem. So the online appointment schedule just gets you an appoint me with the service writer. Even though you fill out the online request and give detail info about the problem it goes nowhere!!
• September 2023 by Sandra D.
  Purchased my 2023 Traverse from Platinum in Terrell and Abel was our salesman. he answered all our questions, was very personable and professional. it was a great buying experience. Thank you Abel!
• September 2023 by Tim Hallman
  On a previous review (few weeks back), I mentioned about my father-in-law going to Platinum Ford in Terrell, TX with his new 2023 Ford Bronco (purchased from Platinum Ford) to have them install a Console Vault and a table inside the back of the Bronco. Whoever did the installation of the table at Platinum ended up screwing in the screws too far where the screw bulged out of the panel of the back door. Since it was a new vehicle (less than a month old), and not sure if this damage would be reported on the Carfax (if Platinum would fix it), he wanted to just trade it in. I claimed the dealership was shady because they charged an ADM over MSRP for the Bronco and wanted to initially low ball the trade-in amount, severely.UPDATE on 8/19/2023, pre-owned manager, Andrew McGrath, sat down at a table to go over the numbers of making a deal with my father-in-law. The others at the table were myself and salesman, Jesse Hibbard. The first thing out of Andrew’s mouth was in order to start this deal, was to remove the negative posts that “you” (he pointed at me) created.The deal they wanted was for trading in the Bronco for a Tremor F-150 that came from Triple Crown in Stephenville. The deal was to mark up the trade-in value from $63k to $69k and lower the Tremor value by $590. Keep in mind, my father-in-law bought the Bronco for $74k and owned it for nearly 3 weeks and had less than 1,100 miles on it.Andrew’s argument was that regardless of how many miles are on it or how long the vehicle was owned for, it’s considered a trade-in. That point is understood, it’s just how the customer is taken care of in the first place - that is the issue.I called out the dealership for being shady in this situation. It’s flat out wrong for how the customer is being handled. Trading in the Bronco was only brought up because of the dealership damaging the Bronco in the first place. My father-in-law said that the service manager could not guarantee that fixing the back door would not show up on the Carfax. Andrew stated that it would not show up because someone at the dealership wrecked his Bronco in over $7,000 in damages, and that was not on the Carfax. I told him to provide my father-in-law something in black and white with his signature that it would not show up on the Carfax. He said he would not do that.Andrew threw out slanderous/defamatory/libelous/malicious accusations to discredit me while sitting there in front of him. He stated that “every time [I’m] there, there’s an issue and there has not been a single positive thing from [me].”I’ve only been there with my father-in-law whenever he has had an issue with any of his Ford vehicles that were caused by Platinum Ford.Andrew made a phone call to the GM, Adam. Adam could not do anything more. We got up from the table. Andrew shook my father-in-law’s hand and left.UPDATE on 8/23/2023: My father-in-law ended up going back to Platinum Ford on 8/22/2023 to trade-in his Bronco for the truck. He states that this was his best viable option with the situation that he’s in.The next day, the GM, Adam Vincze, screenshot my reviews from various platforms and sent them to my father-in-law, stating that the reviews have not been taken down. My father-in-law did not respond.The following day, Adam again, reached out about the screenshots. My father-in-law stated that they would not be removed because 1) it is not his accounts that made the reviews on those various platforms, and 2) these are facts about the dealership rather than opinions. Adam proceeded to call my father-in-law and mention that he will have his attorney speak to the son-in-law (me) about the reviews since he sees it as defamation.My father-in-law informed about what was said. Since this is now considered a threat to me, and that I’m a federal employee that works for the United States Attorney’s Office, and we do not respond to threats very well, I emailed Adam to send all legal matters to me at work and provided my work address.
• September 2023 by Jeffrey H.
  On 8/22/2023, I decided to purchase the 2023 F-150 Tremor from Platinum Ford. Traded in the 2023 Ford Bronco that I purchased from Platinum Ford on 07/25/2023. Despite paying $5000.00 over MSRP, getting less than sticker on trade and paying $740.00 less than sticker on the Tremor, I made the deal. Losing a little over $5000.00 was better than losing $11,000.00 like the first offer the dealer made. The day after signing, the GM, Adam Vincze, texted me in regards to the negative review that was left from the first rotten deal. He asked me to take down the review. When I declined to take it down since it was all true, he told me that he was wiping his hands of me and to never come back to Platinum Ford again. He said to not come back and buy another vehicle or have my 2023 Tremor (that was just purchased the week before) in for service or repair. He stated that I would need to find another dealer to take care of me. I began having issues with the new truck the weekend after purchasing. The truck had 350 miles on it when it first started acting up. I took a video the next time the truck started running rough, engine lights came on and the entire truck was shaking. I figured the video would help with diagnostics. On Wednesday, August 30th, I drove to Platinum Ford to speak with them about the issues with the truck and to let them see the video. When I arrived at the dealership, I went to the service desk, and asked for Casey (service supervisor). Casey came out to talk with my wife and me about the truck. While showing Casey the videos, a man walked up, and just stood there like he was waiting for Casey. He interrupted Casey, and asked for my name while reaching out to shake my hand and my wife's hand. He introduced himself as Adam Vincze, the GM of Platinum Ford. Until this time, I've never met Adam Vincze. He said he told me they would not service my vehicles and I would need to find a different dealership to work with. I explained I wasn't there for service, just to ask advice. He said that Casey was his employee, and that he would not be allowed to speak to me. I felt bad for Casey being in the middle of all of this. I could tell he wanted to help, but when Adam put his hand on his shoulder, Casey remained silent. I also pointed out to Adam that I purchased a new Ford truck with full Ford warranty. This was a Ford dealer and that warranty work should not be declined. Adam said he can deny anyone he chooses and that included me. My wife and I got back in our truck and left the dealership in total shock of how we had been treated. If you receive poor service, leave a review stating the poor service you had received and then get banned from the business, that's not business but more like retaliation or forced manipulation to clear your name to the public.And just wanted to throw this out there that I test drove a 2022 Mustang Mach 1 Fastback at Platinum Ford. The salesman said the Mustang was ordered, purchased, and belonged to a Platinum Ford employee. The employee had a minor incident where the front bumper had to be replaced. I asked the salesman for pictures of the minor incident because the hood appeared to not line up properly in my own eyes. The salesman sent me images of the "minor" incident. To me, this was not minor and backed out of the possibility of purchasing. I've attached the salesman photos that were sent to me and a screenshot of the Mustang on Platinum Ford's website.
• September 2023 by Tim H.
  On a previous review (few weeks back), I mentioned about my father-in-law going to Platinum Ford in Terrell, TX with his new 2023 Ford Bronco (purchased from Platinum Ford) to have them install a Console Vault and a table inside the back of the Bronco. Whoever did the installation of the table at Platinum ended up screwing in the screws too far where the screw bulged out of the panel of the back door. Since it was a new vehicle (less than a month old), and not sure if this damage would be reported on the Carfax (if Platinum would fix it), he wanted to just trade it in. I claimed the dealership was shady because they charged an ADM over MSRP for the Bronco and wanted to initially low ball the trade-in amount, severely.UPDATE on 8/19/2023, pre-owned manager, Andrew McGrath, sat down at a table to go over the numbers of making a deal with my father-in-law. The others at the table were myself and salesman, Jesse Hibbard. The first thing out of Andrew's mouth was in order to start this deal, was to remove the negative posts that "you" (he pointed at me) created.The deal they wanted was for trading in the Bronco for a Tremor F-150 that came from Triple Crown in Stephenville. The deal was to mark up the trade-in value from $63k to $69k and lower the Tremor value by $590. Keep in mind, my father-in-law bought the Bronco for $74k and owned it for nearly 3 weeks and had less than 1,100 miles on it. Andrew's argument was that regardless of how many miles are on it or how long the vehicle was owned for, it's considered a trade-in. That point is understood, it's just how the customer is taken care of in the first place - that is the issue. I called out the dealership for being shady in this situation. It's flat out wrong for how the customer is being handled. Trading in the Bronco was only brought up because of the dealership damaging the Bronco in the first place. My father-in-law said that the service manager could not guarantee that fixing the back door would not show up on the Carfax. Andrew stated that it would not show up because someone at the dealership wrecked his Bronco in over $7,000 in damages, and that was not on the Carfax. I told him to provide my father-in-law something in black and white with his signature that it would not show up on the Carfax. He said he would not do that. Andrew threw out slanderous/defamatory/libelous/malicious accusations to discredit me while sitting there in front of him. He stated that "every time [I'm] there, there's an issue and there has not been a single positive thing from [me]." I've only been there with my father-in-law whenever he has had an issue with any of his Ford vehicles that were caused by Platinum Ford. Andrew made a phone call to the GM, Adam. Adam could not do anything more. We got up from the table. Andrew shook my father-in-law's hand and left. UPDATE on 8/23/2023: My father-in-law ended up going back to Platinum Ford on 8/22/2023 to trade-in his Bronco for the truck. He states that this was his best viable option with the situation that he's in. The next day, the GM, Adam Vincze, screenshot my reviews from various platforms and sent them to my father-in-law, stating that the reviews have not been taken down. My father-in-law did not respond. The following day, Adam again, reached out about the screenshots. My father-in-law stated that they would not be removed because 1) it is not his accounts that made the reviews on those various platforms, and 2) these are facts about the dealership rather than opinions. Adam proceeded to call my father-in-law and mention that he will have his attorney speak to the son-in-law (me) about the reviews since he sees it as defamation. My father-in-law informed about what was said. Since this is now considered a threat to me, and that I'm a federal employee that works for the United States Attorney's Office, and we do not respond to threats very well, I emailed Adam to send all legal matters to me at work and provided my work address.
• August 2023 by Sierra Prince
  We bought a used F-250 from Platinum, Matt was who took care of us the first time we came in kicking tires. His manager Andrew was very nice, definitely the most laid back buying experience I've ever had. We left, as my husband is one that needs to sleep on it. We finally came to an agreed upon price, the buying process wasn't the most fun, we came on the last day of the month, as well as after work so we didn't get finished up until after 10pm. I truly appreciate these guys, we will be back for our next vehicle purchase.
• August 2023 by Gabriela Garza
  Highly recommend this dealership if you’re in the market for a new car! They removed the stigma of typical car salesmen, and gave us excellent and honest service! Jason, Steve, and Kevin were beyond professional and helpful. I was genuinely shocked with their great service!
• August 2023 by Rob C.
  Droppiped off @ 8:30AM picked up @ 3:45PL The tech called 1 time @ 12:06 to inform me that the cabin air fitter needs change. I took it to them for an oil change and a tire rotation. I called at 12:30 to pick up it was supposed to be ready. No call for me to pick up. I call only to be put on hold and then it droppEd call. I sent an email and called several more times at 2:00 O messaged and nothin. I had a friend drive me their so I pay for it and the charge me for 6 quarts my suv only holds only 5. I took the car and I turned around to let the see what they left. the Dash was filthy from the cabin air filter Dirt. it was cleaned and I left the manager didn't even apologize.
• July 2023 by Fernando Morales
  Absolutely great customer service! Highly recommend Scott! He made us feel comfortable and welcome from the moment we stepped in the dealership. He showed us all of the options we wanted to look at and walked us through the entire process. We enjoyed working with him and would recommend him to any future buyer.The dealership was also clean and comfortable on a super hot Texas day. Thanks Terrell Platinum Ford :)
• July 2023 by Christy Perkins
  Jim Hamilton provided excellent service! He made my car-buying experience hassle-free and recommendable. He found the vehicle and features that I requested. He stayed in communication with me every step of the way. I appreciated him answering questions, staying positive, and delivering the vehicle promptly!!
• July 2023 by Chase York
  Highly recommend Dylan Dunman and Austin Tillison! They were both great to work with and really went above and beyond to secure my desired truck and ensure top quality. They also kept me well informed along the way about timing and next steps. It was a pleasure working with them and I would highly recommend them.
• July 2023 by Anna Horton
  I worked with TJ, the first time I went in he told me I needed a co signer. I came back over a month later and he remembered me! He listened to what I wanted, and my price range. He showed me the perfect car, I left with it that day.
• July 2023 by Derrick S.
  Service center: everyone's experiences are unique and it seems that people are more willing to share negative experiences verses those of us who had positive interactions when getting service here. I want to take the time to share the positive experiences I received each time I bought my vehicle here for service. I have been using this location for a few years for two different vehicles all F-150s and every experience has been good overall. There are some hard working men and women serving at this location. This review is for those who work in the service department and the custodian staff that I see doing a fine job keeping the place clean. I went in for an oil change. I went around 7:00 a.m. There were three cars ahead of me when I arrived. My wait was 90 minutes which included a tire rotation. There are nice searing areas around for customers to enjoy with complimentary coffee and water. There is a kiosk area if you want to make a purchase. Moreover, there are charging stations throughout for phone and computer devices so feel free to bring your tablet or computer if you want to work while you wait. Furthermore, there is a 3% charge on all credit cards used. If you pay cash or use debit, that charge is waived. I would have given five stars for this convenience if it were an option to use credit with no fee to the customer. My service advisor was Nolan. He was friendly and efficient with the check-in. To my fellow reviewer, let's report all experiences good and bad when reviewing. If you need service, check them out.
• June 2023 by Edmunds Fam
  This dealership was awesome to deal with! Coy was very personable and honest. When we had 2nd thoughts and changed our mind in the middle of the deal on an Explorer, they were very understanding and honored the same deal on a different vehicle a couple of days later. We thought this was extremely unusual and kind of them. They were always respectful of our time. We ended up getting a 2023 Explorer and we love it! We felt like they were very fair and considerate. We plan to buy from Coy again next year! ?? highly recommend him and Platinum Ford!