Platinum Ford is a highly regarded Ford dealership located in Terrell, known for its extensive inventory of new and pre-owned vehicles. Customers praise the dealership for its exceptional customer service and knowledgeable, attentive staff. The sales team, including representatives like Seth and Jesse, is recognized for being helpful and accommodating, often going the extra mile to meet customer needs, such as locating specific vehicles from other dealerships. The financing process, while occasionally lengthy, is described as smooth, and many appreciate the reasonable time spent at the dealership. The service department also receives accolades for effective communication, providing updates through videos, and offering online payment options. Overall, Platinum Ford fosters a welcoming environment that encourages customer loyalty, making it a top choice for those in search of a new or pre-owned vehicle.
Very nice people! Made my transaction simple and easy. Will happily buy from them again.
January 2026
Seth and the staff made it very pleasant to trade vehicles. I bought a 2020 f150 5 years ago and all of Platinum employees made such an easy experience.
January 2026
Kyle is a great man! He checked over my truck just to make sure there was no mistakes they made and he fixed me up to make it right! Thank yall again!
