Petco is a health and wellness company dedicated to improving the lives of pets and their owners. The Terrell store, located at 690 American Way, offers a wide range of brand-name pet nutrition products and supplies for various pets, including dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the clean environment and the friendly staff, who create a welcoming atmosphere. Many enjoy the bathing services and the selection of food, snacks, treats, and toys. However, reviews highlight some concerns, particularly related to grooming services and product returns. One customer had a negative experience with a groomer who was unwilling to trim their dog's nails close to closing time. Another customer expressed disappointment over a return policy, feeling that an exchange should have been allowed despite missing the deadline by two days. Additionally, there were concerns about the cleanliness of the fish tanks, with reports of unhealthy fish. Some customers noted that while the store is small, it has great parking and knowledgeable staff, making the trip worthwhile. Despite these issues, Petco remains a popular choice for pet owners seeking nutrition, supplies, and services.
