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November 2023 by Jasmine Molina
I came in on a Monday morning for a routine oil change and tire rotation. I arrived at 10 am. The service tech informed me that the wait time would be 1-1.5 hours. Great, I agreed.After about an hour the tech approached me about a recall to my heated steering wheel. I asked how long the wait would be he said 1 hour. I agreed. The tech approaches me about 1-2 hours later informing me that they have broken a bolt and that they do not have the part so they have to drive down to Dallas for the part.What could I do at this point? Nothing so I continue to wait. It is 1:10 pm and the tech informed me that they still have not gotten back with the part.At about 2 the tech comes to give me the keys. He says “bad news”I was annoyed and tired at this point. He tells me that they have broke the steering shaft when fixing the recall. I understand that mistakes happen but seriously.I asked if it is safe to drive and he says it is.I tell him I just want to get out of there because I’m 8 months pregnant, hungry and emotional.I drive home feeling unsafe and the steering wheel is very tough.They did not give me a time frame to fix my truck. Not even an apology or offered a rental for their mistake. Overall very disappointed. I just have my truck parked there without being able to use it because I do not want to risk my safety or that of my child.
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November 2023 by Whitney Huffman
Everything I asked for, this dealership was able to make it happen! Stoney worked with me, not against me, to get the rate/payment I needed and went above and beyond! Even had all the paper work ready when I arrived, so I was only at the dealership for approx 1 hour! This dealership comes highly recommended and will be coming back for all my future car needs!
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November 2023 by Linitra English
This is the best DEALERSHIP BY FAR!! Stoney and Taylor are two of the most amazing people I have met. They care about what's best for you and willing to meet you all the way. I highly recommend Platinum Chevrolet. Best decision I have ever made when it comes to purchasing a vehicle! I'm impressed!!
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October 2023 by Neal Cole
If you shop at platinum you definitely have to work with Jessie. He made the process simple and does everything he can to make sure everything is done as smoothly as possible. I appreciate it sir and will be back for my next truck!
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October 2023 by Mark Bullock
Donald and Joe were great. Had me in and out for a service quickly. Dealership facility is first class. Very clean and comfortable. State of the art. All employees were friendly. Highly recommend you try this place for your next service.
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September 2023 by matthew durham
Platinum Chevrolet is one of the best dealerships I’ve had the pleasure to work with. Jesse was awesome and very responsive to our needs. We were in and out super quick and I was able to close a great deal on an amazing truck. They have great pricing and excellent customer service. I highly recommend them!!!
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September 2023 by Dena Wiggs
I stopped by to see what Platinum Cadillac in Terrell had on the lot and I left today with a cool new ride! Joey M and the manager Brent were amazing! The best part was they listened to me and Taylor made the paperwork so easy! It literally took 10 minutes to sign and I was on my way! Customer for life! Huge THANK YOU to the team over there!
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September 2023 by Shatela Harris
Man I’ve always been hesitant of the car buying experience but Justin Manning made it beyond easy for me. He was very communicative throughout the whole process making sure to keep in contact about everything from inventory to any questions I had as far as pricing. Excellent customer service from everyone me and my partner had contact w/. Love this place would def recommend to anyone who hates car buying process. Made it quick and painless 4 hr process. Y’all are great!
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September 2023 by Shelly Dillon
I did a trade in with PC in February 2023. I had used the salesman Jacob from another dealership. To my suprise he works at PC. It’s been 2 years, but he remembered every detail of my life, asked about my mother who was ill at the time, and much more . He is a great salesman and I would defiantly recommend using him. Thank you Jacob for taking time to remember details.
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September 2023 by Candias Webster
This was the easiest process ever!!! Justin Manning and Justin Simpson are hands downs the best car salesman I've ever met. Manning was upfront, honest, and didn't try to push us into a vehicle. He made the process easy. He called and let us know how things were going every step of the way. I've been to 2 different dealerships and they should take notes from Platinum.We were in the finance department and met Tyler who walked us through with ease for about 10 minutes and then on our way. Thank you Justin 1&2, Andrew, and all who helped in me getting my dream truck!!!!! ❤️ When ever I'm in need of a vehicle I'll drive to see you.
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September 2023 by Mark Countryman
I had my brakes changed on my 2022 Silverado 2500 and this is how they were installed by their service department. They forgot to reinstall one of the brake caliper bolts and so it scraped the heck out of the inside of my rear passenger side rim. I have called and left messages and tried to reach out but have not heard back for over 2 weeks now.
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September 2023 by Tommy Burk
Great Dealership! Great People! Our family lives 300 miles away in Kansas. We drove to Dallas to look at a car at another dealership. They really tried to screw us over!!! Not Platinum they went far and above to take care of us! When we look for another new or used car we will look at Platinum Chevy first. If you need a sales person ask for Beverly. She and Taylor will take great care of you! Thank You Platinum Chevy for everything and a great new Malibu!!!
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August 2023 by James Stahl
Carter was an amazing salesperson. Made my wife and I feel good about who we were dealing with. The test drive, demos, and conversation were very enjoyable. The site manager, Sky, pulled off a minor miracle and got us our desired vehicle from another dealership very quickly. We actually thought that due to supply that this would never happen and that we would have to do a custom order. We will be back again for sure. Great experience, great new facility, and great people! Edit: almost forgot to call-out Taylor; it was a pleasure working thru the finance portion with a military veteran. There are lots of options for add-on and Taylor was upfront about which added the most value for our particular circumstances.
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August 2023 by Melissa Villarreal
Just recently purchased a vehicle and had an amazing experience. Joey and Miles made it a easy and smooth process. Their customer service was excellent and they didn’t pressure me into anything it was all catered to my needs. I most definitely will be recommending this place to my family and friends.
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July 2023 by Carol S.
My 83 year parents took their vehicle here to get a noise in the front end. He took it on Monday they said they would call in a couple days. He called on Wednesday after not hearing anything. He called back on Friday and they advised that they got busy and still had not look at it. So they just went and got it on Friday with it still not being looked at. They do not need to be given the run around in this heat. How kinds of service is this from Cadillac! Poor service beware using this location.
