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February 2024 by John Crocker
I always get excellent sevice here.There fair and excellent at what they do.
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January 2024 by Jordan Wells
Aaron has been great. Our GMC Yukon has been in and out of their shop for several issues and each time he is helpful and makes sure it is taken care of. Highly recommend this dealership.
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January 2024 by Isaac Cardona
I recently had purchased a Cadillac Escalade from this dealership, and I couldn't be happier with the service I received. Joey M, my sales representative, went above and beyond to ensure a seamless experience. His knowledge of the Escalade's features was impressive, and he took the time to walk us through every detail, showcasing his dedication to customer satisfaction.What truly stood out was Joey's commitment to excellence. Not only did he secure two sets of keys for our vehicle, a detail that might be overlooked elsewhere, but he also took care of some minor scratches, demonstrating a level of attention to detail that exceeded my expectations.The finance process was equally commendable, thanks to the straightforward and no-nonsense approach of our finance representative. It was refreshing to work with someone who valued our time and didn't engage in any unnecessary back-and-forth. Straight to the point and professional – just the way it should be.Will buy again.
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January 2024 by Myeshia Roblow
I had a great experience very quick & friendly at Platinum Cadillac with the entire staff
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January 2024 by Kenny Wendland
Our family highly recommends Platinum Cadillac in Terrell Texas!!! Great people who are friendly, down to earth, knowledgeable and care about your business!Ask for Lee Slay in sales if your looking for a new car! She is absolutely the best! We left very happy and she feels like part of the family! We actually had a good time the entire experience! Thank you Lee and Robert, we will be back!!!The Wendlands
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January 2024 by DTW Real Estates LLC
Damion was and is phenomenal. He provided exceptional service snd is an expert in sales. I will ONLY work with him.I will see him soon.
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January 2024 by Morgan Messing
We had the best experience buying my first Cadillac!!! Joey and Jesse were incredible making this a smooth and easy process! They had my car pulled inside due to rain and spent 15-20 minutes going over the bells and whistles with me! Thank you both so much, i'm in love with it!!
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January 2024 by BAILEE KASPER
I cant tell you how great Platinum Cadillac is...specifically Joey. He delivered my car to me on a Friday night to my house because I have two kids and didn't want to waste a bunch of time at the dealer ship.... he came to my house and ended up leaving the paper work at the dealer ship and the same night went back to get them and came all the way back to my house so I could have my car that night. And then he sent me a $10 Starbucks gift card to my address 4 weeks later for my birthday in an actual birthday card that he had signed. You just dont get customer service like that anymore. I will buy my cars here from now on. Thanks Joey!!
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December 2023 by Benjamin Horne
We are very pleased with the service and our sales person "Joey". He did everything he could to help us.
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November 2023 by Bailey Green
I would give zero stars if possible!!!! my Fiancé and his friends were driving home from a trip and had a flat on his brand new Cadillac when they had their vehicle towed to this dealership to get it fixed when they arrived here an employee told them that all 4 tires were damaged and that they did not have the tires in stock to be able to fix it, so they asked for a rental/loaner vehicle to make the rest of the 2 hour trip home when the employee told them that they had nothing in stock to loan them. and all the rental dealerships in the area were closed. so they had to wait for someone to come and pick them up. keep in mind that the person picking them up was an hour and a half away from the dealership then the employees told them that they were closing and they needed to exit the building, and made them stand outside in the freezing cold weather to wait for their ride, never once did they offer them a ride to anywhere no a nearby restaurant or even a gas station. about an hour later an employee came out & CLOSED THE GATES ON THEM while they were waiting. about 20 min later a cop pulled up yes, that's right THEY CALLED THE POLICE on them after they were told they obviously could not drive their vehicle, and they didn't have a loaner to give them to be able to even leave. what did they expect them to do??? start walking own the freeway??!?! hitchhike?? luckily their ride was right behind the officer so they didn't have to speak to him but that's besides the point, this entire experience with the employees at this store was very unprofessional and just plain RUDE do not, I repeat DO NOT give this place your business.
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November 2023 by Billie Culbreath
I had a steering assist reduced light that came on my XT5 I took it in to just question it and I was going to make appointment to take it back … The service department had the part took it back and replaced it .. These are the Sweetest.. Kindest people being it is the day before Thanksgiving… This is the type people you give Thanks Too .. And if you are in the market for a New Cadilac with a Bow already on it .. See Ms Lee SlayThanks Again
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November 2023 by Alexis Delgado
First of all beautiful place! I personally went to go check out this Kia I fell in love with! And got the best customer service ever ! Felt so welcomed and very helped !! I’m for sure coming back and all thanks to Lee Slay!❤️
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November 2023 by mark norris
We recently purchased a 2023 Sport Utility Escalade. Have never owned a Cadillac before. Mrs. Lee Slay was our salesperson and she was very professional, knowledgeable, and friendly. I would highly recommend this dealership and Lee.Mark Norris MD
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November 2023 by Michael Inkman
Needed help with my car today as I was passing through Terrell and these guys were excellent and assisted me at no charge. Wouldn’t have made it back to Dallas without their help! Excellent customer service, highly recommend!
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September 2023 by Wesley Smith
Platinum Cadillac exceeded my car buying expectations with my recent purchase. They did not have the exact car I wanted on the lot, but offered to locate what I was looking for, and they found one the next day! Customer service is top notch and everyone made this an enjoyable experience! Platinum Cadillac is my new Dealership!
