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January 2024 by Crystal Torres
Go see Kyle! He'll take care of your mattress needs. We are so excited about the better sleep we'll be getting! Thanks Kyle!
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December 2023 by Suzanne
Was in desperate need of a twin size boxspring today called the (Terrell) store and spoke with Larry and he helped me out so much. Was up there in about 30 minutes and they loaded it up, tied it down and we were out the door. BEST service ever. I highly recommend them and be sure to ask for Larry , if you need anything!!!!
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December 2023 by Dawn Tucker
Rob was fantastic, knowledgeable and very patient. He spent a lot of time with me and my mother explaining the difference between the various choices to help us narrow down what we were looking for. Outstanding service. I would recommend mattress firm in Terrell to anyone thinking about buying a mattress! Just ask for Rob.
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December 2023 by Tiffn jas
Larry the sales guy was not pushy to sell us a matress. Instead, he listened to our needs and helped us find the best one. The place was clean. We were able to check on which bed mattresses fit our style of sleeping. The financing was a breeze too. We were in and out in no time. In 3 days we will have our new matress delivered to our home. How exciting! I give this store the best rating possible. If you drop by Terrell and you're needing a new matress ask for Larry. He will put your needs first.
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December 2023 by Libby Rasbury
Very pleasant experience, MG was very helpful without being pushy. No pressure. One of the best shopping experiences I’ve had in ages.
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December 2023 by Robin Wheat
The shopping experience was great! Larry was very attentive and concerned with what I was looking for, and found exactly what I wanted. #customerforlife
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December 2023 by Josh Porter
MJ was very friendly, professional and helped us find exactly what we needed in matresses. Would definitely recommend shopping there. Ask for MJ!
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November 2023 by Jennifer Falls
Robert was super friendly, knowledgeable, and helpful. He went out of his way to help us find the best fit for us, rather than just trying to convince us to buy the most expensive mattress. I will definitely shop here again.
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November 2023 by Steven Murray
Rob was low key but very well informed to answer all my questions. He brought up considerations about my purchase I had not thought of. Which helped me with this big purchase decision. Bought a mattress!!
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October 2023 by Gayle Johnson
Rob was a top notch representative for Mattress Firm. He made sure he could find what we needed at the most reasonable price and in such a short time.
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October 2023 by Linda Leblanc
We have been showing for mattress an couldn't find a place what was interested in what we need all the wanted was to make a sell. When we walk in at mattress firm in Terrell,Texas we were greeted by Larry an he first as how normally seep and with a few minutes we had purchased the best mattress for us. Larry is an outstanding person and put the customer firt.I would strongly recommend this place.Thanks for everything Larry
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October 2023 by Dennis-Holly Greenwood
We went in looking for a memory foam mattress. We decided to go with a 10 inch that was $599. They didn't have it in stock which was fine and ordered it to be delivered from another store to this one. They called to let me know the mattress was in. I called a few days later and told them I'd be there Friday to pick it up. I ended up having some free time Thursday and my husband was home (he's a truck driver) so we stopped by there. They had sold the mattress that they were holding for us so they had to have another delivered to their store and said it would be ther Friday. Thursday, when we were at the store we paid the rest of the balance due as we only paid a deposit for them to hold it. Which they didn't do. Thursday, after we got home I wanted to get the dimensions of the mattress. While looking for that online, I came across a SERIOUS price drop on the mattress we ordered. Friday we went ahead and went to the store to discuss this with our sales guy. He proceeded to try to convince me it was a different mattress when everything online matched exactly to what was in store. Same height, brand, layers, same reviews...literally ZERO difference in the two. He kept saying it was an error on their site. There was no way this mattress was that cheap. He did say if that was the price that they would honor it but proceeded to try to convice me it was a different mattress than what we purchased. There was another gentleman sitting at the front of the store and he told our sales guy to "just give it to them at that price". I found out at that point he was the store manager. It was on sale for $299. That is a HUGE savings for us but I guess the sales guy was more concerned with his commission? I'm not sure, but the manager obviously could tell I was getting very frustrated with his associate all but directly questioning my intelligence. We did get the lower price so it ultimately worked out but next time I'll just buy online and save myself the hassle of dishonest sales tactics.
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September 2023 by Michael Smith
Excellent service with Rob today! He was super helpful and actually a pleasure to talk with! Thank you!
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September 2023 by Connie AFagan
The sales team was fantastic!!!! Made sure I knew what the sales were and showed me the bed I wanted and got me the best price available.
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September 2023 by Jack McLain
I visited this store on 9/4/23. I went in just a look to see what they had, with a price range in mind. And my salesperson was Larry, very very nice guy, sense of humor, and very easy to talk to into deal with. Pressure free, he knew what he was talking about, and made it very easy to shop at the store. Needless to say, I'll end up buying a mattress a little more than I was wanting to pay, but he told me the difference in other mattresses that I have been looking at. He could have sold me one that was a little more expensive but recommended that I go with the one that I ended up buying. The main reason I done this is because they have a 4-month exchange policy so to speak and that gives me time to see if I like this mattress. If not I could call him up and exchange to the one that I was looking at. That was a big factor in buying from him/ mattress firm. I had gone to other mattress stores and they had a 3-day return policy, yeah you heard that right., 3 days turn around policy, who can actually tell if a mattress is good or not in 3 days. So anyway I would have given a five star but I have to wait on my mattress till Saturday is the only reason it's a four-star. I would probably go four and a half star if I could. But anyway, I'm sure I will be a returning customer or I will surely suggest my friends and family to this store. Have a great day!
