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October 2023 by Erika Covington
I would highly recommend them when I did a online application I didn't think I would get it but I did special thanks to Megan McCullough she was so nice and understanding I went to the Terrell location.
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April 2023 by Jennifer Rodriguez
I cannot recommend Lone Star Credit Union enough! Amy G. was very helpful and informative during the whole process. She did all the heavy lifting which made it an absolute breeze for us!
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February 2023 by Raymond mcclinton
My credit score was 715 and my utilization of debit was 16percent. I make a 120'000 dollars a year. Rosa called me twice. I was denied a loan. If you are a hard worker. And need some help. Please don't go there.
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August 2022 by Alexander Narvaez
I've done business with many credit unions over the years but Loan Star Credit Union has to be the best one yet! Specifically, Amy - one of their excellent Lending Service Advisors, made the process from start to finish extremely easy and FAST!! Loan Start Credit Union has earned my business for many years to come.
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July 2022 by Shane
They're a good bank.Always helpful
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June 2022 by Zachary Johnson
Joined in 2021…. Debit card they printed in the lobby didn’t work. Had to wait two weeks to get a replacement. Wife joined and same thing.called and spent an hour on the phone and they said it was resolved. Had to eventually go inside the lobby. Guess the days of customer service are gone.
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April 2022 by Caty Cat
The team at Lone Star Credit Union Terrell Texas earned a 5 star review today! Serrahi's friendly greeting and helpful demeanor started things off right. She and Shelly bent over backwards to work me into their already busy and fully scheduled day, Shelly was gracious and professional as she walked me through several potential scenarios helping me to choose the right account for my circumstances. I left feeling delighted to be part of Lone Star Credit Union! Thank you Serrahi and Shelly! I highly recommend LSCU!
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January 2022 by James Hercules
Been with them over 10 years but lately the service had declined. Lobby closed AGAIN and drive through took an hour to get through!!!!!
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October 2021 by Brittany Byars
We've been members for the better part of a decade and we love them. They have the BEST TELLERS ever. All so nice and so good at their jobs.
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August 2021 by Charles Bryant
I've been a member at LSCU since 2015 and have always experienced great service, but I have to say Rosie Villegas went above and beyond on my most recent vehicle purchase. Due to travel I had an urgent need to pick up this vehicle the next day, and Rosie worked up to the very end of the day with the dealer and my loan officer to get everything in place and ready, so when I showed up at the dealership the next morning my car was basically sitting there waiting for me to hope in and go.Highly recommend LSCU and especially Rosie Villegas!!!
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May 2021 by donna harwood
This is the best credit union I have ever dealt with. The rates are great and all the staff and customer service are awesome.
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February 2021 by Lucila Marical
Rosie Villegas is the best , since I been a LSCU member she has been so nice, she takes the time to explain everything to make sure it is clear. I have no words to describe how helpful she is.Thanks LSCU for having workers like her!
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January 2021 by Melissa Klepper
Best customer service of any bank I've ever dealt with. I cannot say enough positive things about my experience in getting a loan here. From the great interested rates, to the customer service.. all round THE BEST. Laurie Parnell is a pleasure to work with and goes above and beyond to assist. Very responsive and just a pleasure. I felt like we were friends through the whole thing. Thank you for making my dream come true on the purchase of my first Tesla!
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December 2020 by Danita Booker
I’ve been with them for years. A great place to bank and I love the staff. Always helpful!
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October 2020 by Myrtle Dorsey
I must share this! This day and time good customer service is so hard to find.On Monday my husband and I had the GREATEST CUSTOMER SERVICE ever!! Our service was rendered by Mrs. Rosie Villegas. She actually went above and way beyond. She actually answered all our questions, prepared all our paperwork and walked us through the signing of all our forms.She's so caring and friendly!To top it all off Mrs.Rosie gave us curb service in the Rain due to the bank being closed to the public because of CoV19! We offered to stand closer to the bankto save her some steps. She insisted on coming to our car with her umbrella. She made us feel so special?.She also told us about some very good apps to help with our accounts.It was after 5 pm quitting time and she was still helping us and not even trying to rush us!Lone Star you had better hold onto this Diamond... Mrs. Rosie Villegas.GREAT help is hard to find!!!THANKS MRS. ROSIE!??SINCERELY BLESSED!Mr. & Mrs. Johnny Dorsey
