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January 2024 by Matthew D
Front desk alex was cool as hell, thank you my man! He certainly deserves a raise.
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December 2023 by Paula Rivers
This is the one in Terrell, Texas, when I asked how much the room was, he did not give me a straight answer, on how much they room was. And in room 403, there was rust in the top of the bathroom ceiling, also, when I was using the iron, everything shut off, we had no other devices in the room, so why did they go off??? The maintenance man come in and all he did was push a button back in, then after that, the tv still did not work. I call back about that, few minutes later, they pushed another button and it come back on. I have been to other Fairfield hotels and the service was great, room was very clean, even in the hallways. It smelled good, the floors were great, the one in Terrell, Texas, no!!!! Also when I was checking out, I asked how long will it be before I get my deposit back, the lady said, 3 to 5 days and here it is November the 20th and I haven't received it, I was there on Nov. 11, 2023. Called on Nov. 20, 2023, now he say, it takes 10 business days, which one is it, I tell you, it's 3 to 5 days.
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November 2023 by Josh Ratsch
Emailed us at 8:45 PM to tell us our room was canceled. We were on our way from our reception and had called prior to booking to ensure a room was available. After calling, we were told that Marriot’s own website was a third party site and bumped our reservation to the bottom of the priority list. Then, their system apparently overbooked the hotel and we were out of luck. When we called to discuss this, we were told that the only thing they could offer was “hotel research” on nearby hotels. No offer to transfer our room or any sign of sympathy for us, just a sorry and here’s what’s nearby. Marriott never followed up with us after we called them to complain.
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October 2023 by JAR
Great place to stay away from home. Always friendly staff and hot breakfast.
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October 2023 by Lindsay H
I really enjoyed my stay here while my other place was being prepared for me. The employees, especially the Manager, was thorough, straightforward, explanatory, and transparent. Those are wonderful qualities to experience within the hotel industry. I admired the abstract design of the carpet and the rooms. My mind went into engineering mode as I imagined the layout from bottom to top on how this particular hotel was built. The rooms are refreshing and the top floor is the best of course. I add the capability of enjoying their pool while I was there and let me tell you. I loved every second of it. I hope to return but more on a vacation or business trip. The location has quick access to the highway and major cities that will keep you entertained through your stay. Also, a HUGE plus, a Buccees is down the road. I would highly recommend this hotel to anyone who asked for suggestions in the area. 20/10. ??
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September 2023 by Kwantesia Jacobs
When I go back to Terrell, I will not stay anywhere but here. The service was amazing. The rooms were nice and clean. Chad was so helpful, warm, and welcoming!!!
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August 2023 by John Norris
Rebecca in the breakfast area was kind and hospitable. She got us pointed in the right direction for a local project, since we weren't familiar with the area. Oatmeal bar & little quiches are especially good, room was spotless. Room included a keurig with tea, hot chocolate & coffee. Very good wifi & near restaurants & places to shop. BUCCESS is a stone's throw away.
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July 2023 by Adelisca LeBlanc
Rooms were very nice and the location was very easy to get in and out of. The breakfast was great as well and the staff were polite and accommodating!Rooms: Rooms were clean and well maintained.Nearby activities: There was a Buc-ee's close by so we could stop for gas and a bit of shopping. There were also plenty of excellent restaurants and shops close by as well.Food & drinks: The breakfast was excellent!
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June 2023 by Jamie Bitely
Great hotel but housekeeping could be better..they never once offered to service our room and we were there for 4 nights two different times.
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June 2023 by Leslie Brooks
Hotel was very clean. Front desk lady was very polite and patient with us. Breakfast was basic but good. Only complaint would be is the pool being very small.
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June 2023 by Oneisha Jones
Hotel is great! The atmosphere is cozy and everything looks neat and clean. Located right off the highway and the food and stores nearby are definitely convenient. The soaps and shampoo in the bathrooms smell amazinggg! My soap bottle was empty, but I made sure to take advantage of the shampoo and conditioner ? The night staff were spectacular. Jay accommodated my family easily and politely. Maggie was sweet and welcoming as well. The pool was fun! I'll be returning and recommending to othersNearby activities: Walmart is 8 minutes away and they have a Buckees across the freeway. Good food and a car wash nearby
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June 2023 by Heather Chrynko Frazier
My company booked this hotel for a class & we several conference rooms. They removed the coffee urn at 9:30am. I went to the front desk and asked for more coffee & I was asked if my company paid for it. Well yes, of course they did. Otherwise how did the urn, creamer, sugar, water pitcher & cups get there if we didn’t t pay for it? I was told to get some from the lobby. The urn was empty, so I asked for a refill. Again I was blown off. At 10:15, the housekeeper came into our conference room & removed all the coffee cups, sugar, creamer , etc. why on earth is it so difficult to get a cup of coffee for our group?
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June 2023 by John Rice
I've been at this Fairfield every Monday through Friday for several weeks. I have elite status with both Hilton and Marriott; Hilton for nearly ten years, and Marriott for three. My experience since adding Marriott properties is that they are almost always nicer than the others in a given area, so I've been choosing them when I have a choice.This hotel has always been clean, and the people are friendly and attentive.I cannot comment on how it compares to other hotels in Terrell, as I see no reason to try something else.
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April 2023 by David Mcgee
Stayed only 1 night. Room was clean and spacious. Breakfast was good. Coffee was not as.strong as I like it. Overall I would stay there again.
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April 2023 by Bossladymoney Shaw
This will be my #1 spot to relax and get a room. I love everything about it even the event room they rent out. Loved being hired to do a party decoration there. Easy access to all shopping in walking distance. Like ross, hobby lobby,5 below, Marshall's, pet stores, shoe store, the good restaurants, fast foods and can't forget about the big bowling alley and movie theater. The terrell outlet is like 5 minutes off 20 at next exit, the big buckee's sit rite in front of the hotel. I think I'm done because I can give more. Go try yall!!!!✌️
