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July 2024 by betsy brunner
Nice, clean, friendly, good price! And. Right near Buccee's?
Walkability: Walk to Buccee's
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June 2024 by Destiny
We booked a room over a month ago. We arrived with our two small children to check in. At check in the attendant tells us they cancelled our room due to a leak and they have the wrong info on file - but some how our info is right on our account… then tells us they have 1 room available but can’t book it because their card system is down. We are 4 hours from home and no hotel within 30 miles is available with two small children. The attendant was incapable of empathy, thinking outside the box, or offering any type of customer service. He was absolutely useless. He called his GM and Assistant GM but no answer. He instead of continuing to try and reach them or text them or leave them a VM he gave up. Imagine feeling desperate for the available room so your family can shower and have a safe space to sleep for the night knowing one room is available but the attendant can’t figure out a way to override the system to allow us to stay there. I am outraged by this hotel and this hotel chain.
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June 2024 by Brandon Doyle
The staff at the front desk was very friendly, rooms were comfortable and we really enjoyed the breakfast in the morning
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June 2024 by Katherine Manrique
My family and I traveled from San Antonio, TX for a family gathering and chose to stay here from May 25th to May 28th. I am thoroughly pleased with everything. However, this morning at 6:30 am, Terrell, TX was struck by a tornado. I want to take a moment to express my gratitude for the staff. They were incredibly selfless, ensuring everyone's safety and well-being by providing water and snacks. With two little ones in our family, aged 3 and 1, I am immensely grateful that everyone in the building remained safe, thanks to the attentive staff who made us feel secure.
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June 2024 by Mila Jordan
Stayed for 3 nights for my nephew’s graduation. Being a QAE/Trainer Manager, I see the room needs attention to details.
1. The beds skirts were hanging on one side and the other side was too high.
1. Did mot vacuum well.
3. Spots and stains on furniture I wiped it off with warm cloth.
4. 3 bath towels, 2 wash cloths n 2 hand towels for a 2 queen size bed rooms is not enough, should be a minimum of 4 full sets of towels, hand towels and wash cloths.
All is good but the best part was the front desk clerk (Alexander) had the BEST CUSTOMER SERVICE EVER!!! He could use a raise and a promotion I would do it on the spot!!!
Thank you Alexander keep up the great work you do!
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June 2024 by Lisa BigSis (BigSisNYC11)
Alexander The Great was a great team member. He greeted us with a wonderful smile and personality. I would recommend family members to this hotel based on his great customer service. We held my nephew's graduation celebration at this location.
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June 2024 by Aaron Sadler
Clean and easy hotel. Very friendly staff.
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June 2024 by Robert Jackson
Melissa who works the front desk went over and beyond helping me out and has excellent customer service all around thankyou so much I'll be coming back .
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June 2024 by Brotha Rage
Love everything about this location. Right next to Buccees and other places to eat. We arrived earlier than room was suppose to ready. We wasn’t expecting it but they got it ready early anyway. It was unnecessary because it was our fault but they did it anyway and it is much appreciated.
Rooms: Rooms were clean, shower was 5 stay, staff was great!
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June 2024 by Jamiyla Eduful
I rented the banquet hall to have my son’s high school graduation dinner celebration as well as reserved hotel rooms for family and friends coming from out of town. The rooms and event space were perfect for our needs. I also cannot tell you how wonderful the staff and management were. Any issue was quickly resolved. Ms. Julia made reserving and planning the event a breeze. She was so wonderful to work with and just a pure gem. Ms. Kim stepped in the morning of the event and calmed an overwhelmed mom whom she knew was just stressed out to make everything perfect. She also elevated the table setups! They were simple gorgeous. And night manager Alex was rockstar too, as he assisted the night of the party, ensuring all ran smoothly. I will definitely utilize their services again!
Rooms: Clean and well set up
Nearby activities: Loads of stores and restaurants around, plus Buckee's and close to highway
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June 2024 by Brent Kotchman
Great stay for the $.
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May 2024 by Earleen Allen
This was a great place to stay the night! I live a distance from Dallas and was picking up my friend from Love Field. This was just the perfect location to run in and get her, and get back out of the city. I will definitely be stopping by again! (And there's a Buccee's on the next corner)
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May 2024 by Heather Creekmore
This was the best Fairfield I’ve ever stayed in… and I’ve stayed in many! Best breakfast buffet too. Clean. Friendly. Would give 10 stars if I could.
Rooms: Modern and clean
Walkability: Lots of options nearby
Food & drinks: Breakfast was amazing! Cage free eggs… pumpkin seeds for oatmeal…
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May 2024 by helen rodriguez
Always the best choice for us!
Rooms: Clean and smell clean, bathrooms ?
Safety: Entrances are easy access but secure , locks and keys WORK… no issues. Clerks will accommodate requests to be in desired are if available…a plus.
Noteworthy details: Clean, safe, quiet , great staffing, easy to reserve … my first choice !
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March 2024 by Stefanie Luger
I've stayed at so many Marriott hotels in the last 20 years. This was nice location. Clean. Very friendly staff. Nice breakfast.
