“I past ordered custom bi-fold louvered doors, and today picked up a custom specked 36" stand alone kitchen cabinet for a espresso bar we are adding. On both orders we received quality products ready when promised. Staff in the store and mill shop are friendly and knowledgeable. I am not a fan of the box stores so walked their hardware isles trying to make a mental inventory with hopes I can use them for much of my home repair needs. I had driven past them many times not knowing exactly what the business was, then they were recommended to me for my door project.”
“While my overall experience with the store has probably been a solid 3.5 over the years, the service I get from Ray every time I talk to him is outstanding.Several days ago I was in looking for some very specific pieces of rebar, and while they didn't have him Ray gave me several suggestions that I might be able to use. Today I bumped into him in the grocery store and he approached me to make sure I had found what I needed for my project. This guy talks to dozens if not hundreds of people a week, and he still remembered what it was that I (a random retail customer, not a business customer) was looking for. These days that level of customer service is incredibly rare and appreciated!”