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January 2024 by Trina Van Dusen
Beware if going to this establishment to discreetly exchange an item that wasn't your style. I was told by the associate that I could exchange the item for something in the store. So after finding something that is more my style I am then told that I owe the total amount and that the returned item had gone back to the person's card that paid for it!!!!!! Now they are going to know I returned it, so then I asked to cancel the whole thing and I would just keep the necklace because I didn't want them to know I returned it and offend them. She then says "well at this point you can't have the item back without the original purchaser coming in". That most definitely wasn't going to happen esp as that person lives un South Carolina and I am far too embarrassed to tell him as I'm hoping he doesn't notice I returned it on his card. So went in with the necklace hoping for simple exchange, came out with nothing but pure mortification, thanks ZalesI am beyond disappointed with this establishment as they have left me feeling horrified when my father in law finds out I tried exchanging this.So if this Christmas you were gifted something from Zales and you don't like it you are COMPLETELY out of luck when it comes to this jeweler!!!!!12/31/23 = UPDATE I have tried calling the phone number provided numerous only to have it ring and ring until it finally just hangs up on me. So thanks for offering to "discuss" the situation but it's really no help if you NEVER answer the phone number provided and yes I called within business hours!
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December 2023 by Lisa Navaroli-Rodriguez
Love JAVA!!! She was so friendly and helpful! Y’all need to come visit the store! And come see Java
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December 2023 by Samantha Salvador
Have gone to multiple Zales store, and have never had the absolute best experience until we went to the Temple location. Java, the assistant store manager was the one assisting us help our friends buy their wedding rings. Words can not describe how amazing she did. We had ALOT OF requests and she did absolutely everything. She even cleaned my ring which is so hard to clean since it’s morganite and did an amazing job. It practically looks brand new. This sales associate needs a raise!! Thank you so much Java for your help and support,.
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December 2023 by Constitutional Conversations with Everett
Kjel was extremely helpful in showing us all the options and especially what we were looking for. His knowledge led us to the perfect rings. The process was easy to understand, the prices and deals were prefect, and the selection was better than any other store in the area. Definitely would recommend coming here if you are ring shopping in the central Texas area.
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December 2023 by Heather Polidore
Randa was super friendly and helpful. She helped me stay in my price range while offering multiple selections. She also made sure my new purchase, repair, and cleaning was taken care of.
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December 2023 by Honey Bun
Kjel was amazing in helping us find a ring! Great selection and helpful advice to help me find a great wedding band to compliment an engagement ring. Good prices and really friendly service from all the staff.
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December 2023 by Ingrid Thomas
Amazing service, by Java & kjel. Bought my partner engagement rings. Yayyyy
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November 2023 by Georbs2ge Castillo
The customer service since walking through the doors has been nothing but exceptional and respectful. Not only what I was looking for was explained throughly but also the additional services and warranties that are available were also provided along with many other benefits. Overall, I would recommend to anyone who is looking to buy a ring or jewelry, to buy from this location.
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November 2023 by Joey Cole
Angel and the whole staff knocked it out of the park. I felt taken care of from the moment I walked in the door. My Disney Enchanted engagement ring was in a special display case, and it added to the experience. You could tell they were genuinely excited for my ring selection and We talked Disney for a while. Every employee felt like they were all in on the journey with me. I even picked up some additional jewelry. Great team that I will make sure to go to for all of my jewelry needs.
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November 2023 by M & C DL
A huge thanks to Randa and Java for their customer service. They were both very patient and knowledgeable explaining me what I can get done on my wedding ring, now that is beginning to be tight on my finger.Thank you so much for your help ladies!
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September 2023 by Stephanie Young
I can't say this enough. We need more personnel like Kjel. He was very welcoming and has plenty of knowledge for the jewelry he was trying to sell. He was not pushy. I had jewelry I purchased in the past that needed fixing. I returned an hour after making 2 new purchases and I was greeted with the same smile and he remembered my name.THANK YOU KJEL & ASSOCIATES
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September 2023 by sheretta wilson
Amazing experience would definitely recommend... She was patient and made sure I was happy...
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September 2023 by J Alton
Sales person was very professional and helpful. I enjoyed that she was there to help me and not to pressure me. Will definitely come back for future purchases.
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September 2023 by Montana Docherty
Java, help me pick out a amazing gift for my girlfriend's birthday.
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September 2023 by Moca
I went in a couple days ago and she greeted me with a smile and a great attitude. She's very pleasant and was very helpful.
