-
February 2024 by Allyn M.
I almost died today at the paint counter. The two genz employees were horrible, I'm not going to say their names, but ALBERT saved the day. Prior to his help, the Eyelashes couldn't find the paint, couldn't use the ladder after the paint was pointed out, went on break in the middle of making some paint. We of course were still there when she came back from break. Then helped someone else. The utter co-incompetence of the tiny zombie dude.. Is just..well...horrifying to say the least. Just on my last breath, ALBERT helped all the customers, practically all at once! I don't know why ALBERT isn't sitting on the board for Home Depot, or at the very least in charge of efficiency training and customer service training at this location. Anyways, I lived! I can Karen another day. Shout out to ALBERT for his stellar customer service and help! I'm happy he was wearing his apron today, instead of running the company.
-
January 2024 by Tate V.
Had to run in and get some protective gloves for my hands! Gonna be working with some resin and need to protect my hands! Great service and friendly employees make it a pleasant experience! They have such a big selection you should be able to find what you need. Love to look at all the cool stuff!
-
June 2023 by Philip H.
absolutely the worst shopping experience I've ever had anywhere in my life. purchased a refrigerator on June 14. set delivery up for June 26. truck shows up and no refrigerator on truck. nobody fro Home Depot has contacted me. I e had to call and try and reschedule deliver. finally told by customer service rep that July 8 would be as soon as they could deliver. but, the dispatch from Waco is supposed to contact me to set it up. she hasn't contacted me so until she contacts me to set up delivery july 8 may not be an option anymore. it may end up being longer. none of the representatives care. no accountability whatsoever. they have definitely lost my business
-
June 2023 by Joe Z.
I've always used Home Depot and go there nearly every day for my business and home. I lost one receipt for a couple sheets of plywood that I needed to return and they refused to help me. I'll take my money elsewhere.
-
April 2023 by Zac C.
So. For the first time I ever try to make an online purchase with the home depot in temple tx. It goes south. I search on the app fir a mower. Their website clearly stated they have 3 in stock and 4 for next day delivery . So I trust it and place the order with a cost of over $3,000. Not even a day in, they call me saying they only have 1 in stock and it has water damage. Everyone I had spoken to in this store has absolutely no idea when their next delivery is . Now there are other stores that have this item in stock but get this. Even though they are all home depots, they cannot transfer the order or pull the item from one store to fill and order in another. The only way is to cancel your order , wait up to a week for rhe refunds , and pray to the gods that the other stores website/stock is accurate . Horrible experience here. I hope they get the point and fix this issue. Doesn't seem like customer service is in their focus.
-
March 2023 by Travis Downs
Poorly trained staff! Went to check out with a phone order at the pro desk as is standard at Home Depot’s across the country. However after waiting for an obscene amount of time to then be told that I had to go to customer service. After waiting for an even longer amount of time at customer services I was told to go to the pro desk in a strange attempt at a joke. 10 out of 10 recommended finding a different Home Depot.
-
January 2023 by Ted S.
I usually do curbside pickup at this one. They are pretty fast at bringing my stuff out and always seem friendly and courteous. The 10% veteran discount helps a lot and is appreciated. I switched over from lowes to home depot for the people and the discount. Keep up the good work. Thank you
-
November 2022 by Jason L.
Was looking to get a faucet for the house. Asked the guy in the appliance section if there were some available with sensors. He said you need to go look at each one of them to see. I had done exactly that before I asked. Was hoping to see if it was offered. Guess I was not worth helping.....
-
May 2022 by Anna H.
Has anyone had a positive experience buying flooring from Home Depot? Well here is my experience: -Scheduled HD to come measure -Got text from HD to call customer service to give them the flooring product that I was interested in -CS couldn't find the product even though I had the model #, internet # and store sku #. Was told to wait until the tech came to measure -Tech came but had no way to look product up so he noted the info for the department that quotes the job -Received call from Lance, the person putting together my quote. He couldn't find the product either so suggested I go in to the store for assistance (side note, it is on the HD website and shows plenty in stock) -Went to the store yesterday and while waiting for help I looked at the special order section. Found a floor that I liked for $2.29/sq ft but was told that was an in store price but no longer in stock and now only available online (at $3.59 sq ft and plenty in stock!). Then I found another floor that I liked for $2.99 sq ft but same thing, only a store price but no longer in stock and now only available online (at $4.99 sq ft and plenty to ship)!! WHY HAVE PRICES IN STORE IF YOU CAN'T ORDER THOSE FLOORS FOR THAT PRICE BUT YOU CAN AT A MUCH HIGHER PRICE ONLINE?!! Now what? Every floor I picked has had an issue. Measuring department doesn't speak to the store, store doesn't speak to the online department...frustrating! Flooring Specialist, Theodore at HD Store 6863 was extremely helpful. He called the managers who were all in a meeting so he spoke with the assistant manager, Mike. After waiting for 30 minutes I had to leave for an appointment but Theodore said he would call me back with an answer from Mike. Manager and assistant manager decided there was nothing they could do for me and basically said sorry that two of our floors were plainly displayed with prices but so sorry, you can't get either one because they are no longer available in store...oh but you can order from OUR HOME DEPOT website and pay much more!!!!! #homedepotstore6863 #homedepot #homedepotcomplaints #homedepotflooring Guess I'm going to go to #loweshomeimprovement where we get a military discount #thankyoulowes
-
March 2021 by Alex Najdiya
Apparently I’m not a veteran because the military card I carry is expired during the pandemics. Very rude staff the cashier called the manager and made a scene because I told him I still get the military discount with this ID in other HDs. I like Home Depot but this one is awful
-
November 2020 by Bill K.
Well stocked. Good prices. Great place. The reason for this poor review is that they have signs indicating that face masks are required. There is an employee at the entrance. People were entering without masks. I pointed to my mask and then to them and he responded with" we cannot make them wear masks" They are not wearing masks for themselves. They are wearing them to reduce the transmission to ME! Management take notice. Places that do not enforce safety will lose patronage.
-
June 2020 by Nancy B.
Interestingly, I wrote a review for this understaffed, rude and inconsistent store and it magically disappeared. I overheard a male staff member complaining about my DV plates when, for the first time ever, requested help to load some heavy items, of which I am not supposed to be doing. He had some derogatory remarks about "who deserves DV plates", knowing nothing about my many, many years of service. I tried calling the "manager" on multiple occasions and never got an answer. I wonder if there is one. Also, during COVID, there was no one wearing masks and no hand sanitizer anywhere in the store, and it is grossly understaffed. I hurt my back trying to load a heavy bag of fertilizer and a staff member just walked on by. I won't be shopping at Home Depot in Temple ever again. Worst experience ever.
-
June 2020 by Kimberly S.
It makes me sad when I realize that most people that write reviews are upset at the location. Let me tell you, my electric lawnmower's battery, that I've had for 5 months started blinking that it was defective. I decided to see what they could do to help me. Customer Service asked if I had registered my purchase with the manufacturer, and I had not. They didn't even carry that last years model and had no replacement batteries for me. They would have been completely in their rights to send me away, but they called over the manager. The manager, Parrish was so kind to me and to my plight of needing to mow, that he searched until he found the right battery for me. You know what? It was even an upgrade to a newer battery that would fit my mower! I will always call this MY Home Depot. Thank you from a very satisfied customer!
-
April 2020 by Carl M.
Ordered landscape material on a Tuesday afternoon; expected a delivery on Thursday...but no, could not be delivered until Saturday. Waited all day and at around 530p called the store six times before someone answered, then put me on hold for 20 mins. Called back three times again before someone answered and I asked for a Manager. Asked if my delivery was still on for today (receipt says until 8p); Manager told me the product was not in the back so she presumed it was on the truck for delivery and should be here by 8p. 30 minutes later I get a call from another store rep, that my order could not be delivered today because the driver called in sick; I asked if he called in sick why was I not notified at 9 this morning so I did not waste the whole day waiting...said he just found out; but the material could not be delivered until next Wednesday. I told him that was unacceptable and that I would only except the change if my delivery fee was reimbursed in full. He indicated he would take care of it...I have my doubts. Have always preferred HD...but the Temple store appears to be lacking in customer service.
-
February 2020 by Michael M.
Drove all the way into Temple because I heard they had a price match. Read their policy, states they only match on brick and mortar stores and not sales or clearance. No problem, what I want is a grill that is regularly priced. But its farther away than Temple is to me, but no big deal. HD price matches! WRONG!! I was told when I get there it doesnt matter what retailer it is, they will only price match Lowes. That's NOT what their store policy online says. Very disappointed to learn the dont do what they say they will do. I'll take this business elsewhere. Update: oh look! Ace Hardware has it for the price I was looking for too! See ya later Home Depot!