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September 2023 by Steve Groat
Third time using PODS for a move. This was long distance move and PODS kept me informed the entire time. Communication of pick up and redelivery of the POD was spot on. Customer service was even better than I remembered.
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July 2023 by Stephanie N.
We would not recommend this company to anyone. We believe their practices to be deceptive. They are not upfront and honest about the information they provide, especially the costs involved. We started with them in Belton, TX and we were told our two pods would be stored in Corpus Christi, TX because we were moving to the cost. Nine months later when we finally had a home to have the pods delivered too, we found out that our pods had been in Temple all along. Not only did we have to wait over a week to have them delivered to our new home, but we were told it would cost us over $3k to have them delivered because the pods would have to be moved down to Corpus, then to Victoria, TX. Then additionally they have deceptive practices with regard to charging you for those delivery fees. They don't inform you as to WHEN you will be charged, and when they charged our preferred method and we didn't have enough money in that account, they charged it to a previously used credit card. As soon as I discovered that I informed them to remove those charges because we no longer used that card especially since we were about to close on our house. They didn't respond to any of my requests. Then unbeknownst to us, they charged us again to our account without informing with the additional charges. I wrote and wrote and wrote them and when I finally got a response they were of no help. Nor did they seem to care about our concerns or the inconvenience their practices caused us. In short, I would say PODS DOES NOT CARE ABOUT THEIR CUSTOMERS in any way, shape or form. Buyer beware and do not use PODS
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July 2023 by Jodee Harris
Stay away. They were supposed to pick up my container on June 21 and it’s July 8th and it’s still in my driveway.You will be on hold for hours. No one calls you backNo one at PODS is willing to help you
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July 2023 by Zane Cooper
Pods moving and storage has so far been the most abysmal experience I have ever had. I do not recommend even thinking about using them. Their customer service is non existent as they put you on hold for an average of 2 hours before being able to reach someone. On the other hand they are extremely responsive during the ordering process but as soon as you pay its radio silence... IT IS A SCAM!!!
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July 2023 by Clarissa Kilgo
It was easy to load nothing broke during the move. It was worth the money and I will only use this in the future. I just loved it.
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June 2023 by Rhonda M.
My experience was and continues to be a nightmare! There are way too many missing pieces and negative experiences to recount. I've been on hold waiting for an associate/moving specialist for more than 1 hr each time-3 consecutive days! Not quality service AT ALL! I can't even reach an associate for an empty container pickup...
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April 2023 by P Palenapa
Shane is a very good customer service agent and very polite and patient. Thank you Shane. Also big appreciation to our driver here in Texas Dave he was very knowledgeable about where or how would be the best way to place the pod so it would be easier for us the customer and him the driver for when he does his pick up. He answered all of our questions and we are deeply thankful. Thanks again Dave and God bless to the Ohana.
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April 2023 by Kate Fisher
The ease of packing and storing was the deciding factor. The problem came with billing. Several times I was charged twice. Once on the 10th and on the 13th of the same month for the same POD.
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March 2023 by P Naaps
Shane is a very good customer service agent and very polite and patient. Thank you Shane. Also big appreciation to our driver here in Texas Dave he was very knowledgeable about where or how would be the best way to place the pod so it would be easier for us the customer and him the driver for when he does his pick up. He answered all of our questions and we are deeply thankful. Thanks again Dave and God bless to the Ohana.
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November 2022 by Marc Boas
A+++++ DELIVERED LIKE A PRO. Very friendly, prompt, and communicates very well. He was very clear and also asked questions making sure I was satisfied and on the same page. Will definitely use again, hope Inget Kirk!
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October 2022 by Daphne Davis
Kirk Simon, my PODS driver was extremely professional in correcting issues with my PODS drop off. He went above and beyond to ensure that the right thing happened for my military move. I appreciate him and how he saved the day with quick thinking and communication. Five stars!
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September 2022 by Rooted 671
My little one was so amazed watching the whole delivery process. Our driver DAVE was extremely helpful with accommodating our request for drop off, the bonus part is I can still utilize the driveway. ? so again, thank you so much DAVE! You showed Outstanding customer service!!!! 10/10 over allFrom the Love Family.Have a blessed day!
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August 2022 by Joy Row
If you are in East Texas, do NOT use PODS. You will have the worst time trying to get your stuff back from them. They do not tell you they only service this area one day per week and that they have one truck and one driver.I filed a complaint and the issues were still not resolved. The location for this area (Leesville, LA) was unsympathetic and downright rude when telling me I would be waiting for my things indefinitely.Never again.
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June 2022 by Reese
If you want your stuff to not being picked up or delivered when it is supposed to be then this is the company for you. Picked up our move a week late assuring us it wouldn’t affect the delivery to our new home. Now there is no sign of the pod now that we are at our new home. Customer service can do nothing to help you. They will not follow through on anything they say. DO NOT do a long distance move with pods.
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May 2022 by DJ D
There was a small miscommunication at the beginning and I ordered the wrong size pod. When it was delivered, I knew it would not work. The driver contacted the local PODS while I called the main office. Everyone was extremely helpful, especially since I was frantic at the time. I had a small window of time to be able to have it loaded and picked up.The folks over at Temple TX Pods were amazing with how helpful and responsive they were. The main office had everything straightened out in one call. The rest of the PODS moving went without a hitch. All the drivers I interacted with were friendly, professional and courteous. I would highly recommend them.
