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June 2023 by Philip H.
absolutely the worst shopping experience I've ever had anywhere in my life. purchased a refrigerator on June 14. set delivery up for June 26. truck shows up and no refrigerator on truck. nobody fro Home Depot has contacted me. I e had to call and try and reschedule deliver. finally told by customer service rep that July 8 would be as soon as they could deliver. but, the dispatch from Waco is supposed to contact me to set it up. she hasn't contacted me so until she contacts me to set up delivery july 8 may not be an option anymore. it may end up being longer. none of the representatives care. no accountability whatsoever. they have definitely lost my business
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June 2023 by Joe Z.
I've always used Home Depot and go there nearly every day for my business and home. I lost one receipt for a couple sheets of plywood that I needed to return and they refused to help me. I'll take my money elsewhere.
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April 2023 by Zac C.
So. For the first time I ever try to make an online purchase with the home depot in temple tx. It goes south. I search on the app fir a mower. Their website clearly stated they have 3 in stock and 4 for next day delivery . So I trust it and place the order with a cost of over $3,000. Not even a day in, they call me saying they only have 1 in stock and it has water damage. Everyone I had spoken to in this store has absolutely no idea when their next delivery is . Now there are other stores that have this item in stock but get this. Even though they are all home depots, they cannot transfer the order or pull the item from one store to fill and order in another. The only way is to cancel your order , wait up to a week for rhe refunds , and pray to the gods that the other stores website/stock is accurate . Horrible experience here. I hope they get the point and fix this issue. Doesn't seem like customer service is in their focus.
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January 2023 by Ted S.
I usually do curbside pickup at this one. They are pretty fast at bringing my stuff out and always seem friendly and courteous. The 10% veteran discount helps a lot and is appreciated. I switched over from lowes to home depot for the people and the discount. Keep up the good work. Thank you
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November 2022 by Jason L.
Was looking to get a faucet for the house. Asked the guy in the appliance section if there were some available with sensors. He said you need to go look at each one of them to see. I had done exactly that before I asked. Was hoping to see if it was offered. Guess I was not worth helping.....
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August 2022 by Roman Marquez
Went with a friend to look for kitchen Islands and Paul who was a kitchen designer was so kind and explained the process well. He made me laugh which always makes for a great customer experience! Thanks for taking the time to help us and get us the information we needed.
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May 2022 by Anna H.
Has anyone had a positive experience buying flooring from Home Depot? Well here is my experience: -Scheduled HD to come measure -Got text from HD to call customer service to give them the flooring product that I was interested in -CS couldn't find the product even though I had the model #, internet # and store sku #. Was told to wait until the tech came to measure -Tech came but had no way to look product up so he noted the info for the department that quotes the job -Received call from Lance, the person putting together my quote. He couldn't find the product either so suggested I go in to the store for assistance (side note, it is on the HD website and shows plenty in stock) -Went to the store yesterday and while waiting for help I looked at the special order section. Found a floor that I liked for $2.29/sq ft but was told that was an in store price but no longer in stock and now only available online (at $3.59 sq ft and plenty in stock!). Then I found another floor that I liked for $2.99 sq ft but same thing, only a store price but no longer in stock and now only available online (at $4.99 sq ft and plenty to ship)!! WHY HAVE PRICES IN STORE IF YOU CAN'T ORDER THOSE FLOORS FOR THAT PRICE BUT YOU CAN AT A MUCH HIGHER PRICE ONLINE?!! Now what? Every floor I picked has had an issue. Measuring department doesn't speak to the store, store doesn't speak to the online department...frustrating! Flooring Specialist, Theodore at HD Store 6863 was extremely helpful. He called the managers who were all in a meeting so he spoke with the assistant manager, Mike. After waiting for 30 minutes I had to leave for an appointment but Theodore said he would call me back with an answer from Mike. Manager and assistant manager decided there was nothing they could do for me and basically said sorry that two of our floors were plainly displayed with prices but so sorry, you can't get either one because they are no longer available in store...oh but you can order from OUR HOME DEPOT website and pay much more!!!!! #homedepotstore6863 #homedepot #homedepotcomplaints #homedepotflooring Guess I'm going to go to #loweshomeimprovement where we get a military discount #thankyoulowes
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February 2022 by Ashley Hernandez
I love the employees in this store. I always bring my boy, Rocky, with me. Everyone is always so friendly with him- we especially love Karla who always gives lots of treats! Everyone is always so helpful anytime we have questions about anything ?
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May 2021 by James M. Horak
Great store. They always have what you need. And pleanty of parking.
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December 2020 by Trevor Morgan
The most ridiculous covid 19 restricted atmosphere!!! Overkill deluxe!!! Hysteria city!!!
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December 2020 by Denise Swafford
While I am partial to this store, the people that work here are the best bunch you could ask for. While sometimes stretched thin and you might have to wait for customer service, with a little patience, it will be top notch customer service. There are numerous knowledgeable associates on the sales floor and those that might not know will definitely point you in the right direction. Give them a chance. You'll be glad you did.
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November 2020 by CL Vela
Thank you for Covid 19 Precautions. The life you save may be yours of your loved ones. Keep it up! ?
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November 2020 by Bill K.
Well stocked. Good prices. Great place. The reason for this poor review is that they have signs indicating that face masks are required. There is an employee at the entrance. People were entering without masks. I pointed to my mask and then to them and he responded with" we cannot make them wear masks" They are not wearing masks for themselves. They are wearing them to reduce the transmission to ME! Management take notice. Places that do not enforce safety will lose patronage.
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August 2020 by Tara Travland
John Watson at the Home Depot in Temple, Texas is awesome! He was extremely helpful today.
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June 2020 by Nancy B.
Interestingly, I wrote a review for this understaffed, rude and inconsistent store and it magically disappeared. I overheard a male staff member complaining about my DV plates when, for the first time ever, requested help to load some heavy items, of which I am not supposed to be doing. He had some derogatory remarks about "who deserves DV plates", knowing nothing about my many, many years of service. I tried calling the "manager" on multiple occasions and never got an answer. I wonder if there is one. Also, during COVID, there was no one wearing masks and no hand sanitizer anywhere in the store, and it is grossly understaffed. I hurt my back trying to load a heavy bag of fertilizer and a staff member just walked on by. I won't be shopping at Home Depot in Temple ever again. Worst experience ever.
