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February 2024 by Mario B.
If I could give this firestone no stars I would. First time I took my fleet vehicle here they said they changed my breaks but 3 months later my brakes went out and I had to take it to a different shop for them to actually change the brakes. Second time I came here it was for a simple oil change. The next morning I started my fleet vehicle and oil was just pouring out of the oil filter. I tried to tighten it but it was stripped. Now I have a giant oil spill in my driveway because they don't know how to do a simple oil change. Not to mention the oil was black. so that tells me they didn't even change the oil and put new oil in it. F this place. I will never go here again.
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February 2024 by Andrew Dembroski
Called about a rental oil change (the guy on the phone sounded like he didn’t care or want the vehicle there for one). He said I could drop it off… not to mention this is a rental and he is completely clueless. So I figured I would do a walk in this morning at opening (7AM). Not one customer in there and he said to drop it off (rental car) I told him I could not. He said it would be 2-3 hours since national accounts cannot make appointments. And said it MIGHT be done after lunch. Terrible customer service and please make sure you put someone at the desk that can emphasize with the customers. I have purchased tires personally all the time from FSCAC and have a CFNA card as well. I may rethink my future tire and services due to this one store that is 1200 miles from my house. Judging on the reviews your corporate relations need to evaluate this store, seems to be losing business due to it. Just look at all the oil change reviews…
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February 2024 by Big PapaG
The tech answered all my questions and helped me understand the problems I was having with my vehicleThank you
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February 2024 by Anthony H
I used to work here. This place is such a rip off. Reading all these reviews it seems people are starting to find out. They are slow. They don't care about the work they put out. I'm a factory trained tech. Their idea of trained is sit behind a computer and answer some test questions. Their customer service is still apparently garbage. Everytime I go to Texas to visit friends and family I cringe when I go by here. I cringe going by any Firestone. Your best bet. Stay away. There are other places with better customer service and who will treat you right and not give you a 20 thousand dollar bill for waiting 2 hours and not even fixing what you came in for. I wish they would close all these places honestly
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January 2024 by ABEL Albona
very bad service. I pay membership at discount tires and I arrived at 5.30pm to repair my flat tire and they told me that they were already closed, when in fact they close at 6pm
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December 2023 by Gloria TR
Wasn't there for a service. I just had a question. The young man stopped what he was doing to answer a question regarding how to operate a feature in my car.
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December 2023 by S Bryant
Glad to have Zach back at my local Firestone! Customer Service,Quick, timely, accurate service and Location are the other great reasons I frequent this store for my automotive needs.
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December 2023 by Zachary Cedillo
Zack and the crew at this location really took care of me when my tire blew out on a trip from Houston to Odessa and was really in a tough spot. Came in with 20 minutes to close and they worked me in and got me back on the road quick! Really appreciate the work from this location. FIVE STARS!!
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December 2023 by Donald N.
Bought 5 tires, had 8am appt. Left at 11 am it took 40 minutes per tire to get them mounted. Why give appt times if your so slow or over committed. The bathroom was filthy as was the entire store and customer seating area. Chairs are old and worn out materials ripped. All in all I wish I had gone somewhere else.
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November 2023 by WILFREDO SIERRA
Took my f-150 to get an oxygen sensor replaced, nd tuned after, left it for 4 days just so they could tell me they “bent a 1,000 $ wrench trying to get it out” and decided not to do it. Today i called to book an appointment for simple tires and i was on the line for 25 min before i decided to call using my work phone and got the same “one moment please “ and waited 10 more min on both phones, yall make firestone look REALLY BAD , they need MAJOR help here .
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October 2023 by jeanne clothier
Went over and above changed new tire from donut put back. Were much quicker than expected, very professional.
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October 2023 by Ilona Mast
These guys are always friendly and do awesome work taking care of my car
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September 2023 by joshua Elliott
Fast and helpful
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September 2023 by Nicholas Glenn
Horrible customer service. Don't even waste your time and they can't even keep staffed on Sundays
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September 2023 by Robert Brodeur
Very pricey
