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January 2024 by Bethany Chavarria
Alex is very rude and unprofessional. My sister went to get a cashiers check and Alex didn’t even check the account to make sure she was on it. She answered very rudely and she didn’t let her finish what she had to say. The unprofessionalism at the 31st branch isn’t okay and it needs to be handled by management. Alex is hostile and doesn’t bring good customer experience to this bank. Someone put her in check!
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November 2023 by Ralph R.
The Gatesville and Copperas Cove branches are the worst for car loans and general services. Over the course of a few years, they have shunned us on all requests for unjustifiable reasons. The latest is a single torn 20 dollar bill I had that tore in the wind on my farm and I could not find the other half. The teller told me it had to be 75 percent intact, according to "their policy". Nevermind trying to help me with my problem by referring me to the FED, who will replace torn bills on a case by case basis. I finally got a good service provider to usurp the Gatesville branch teller on this ridiculous encounter. Then two years ago, when interest rates were low, I went to the teller at Copperas Cove Extraco, and they refused to deposit an 8000 dollar credit card convenience check with 0 percent interest. They told us it was their "policy" not to accept these kinds of checks anymore. Hold and behold, I did not accept this bogus garbage, so I went to their auto teller machine on the lot and it accepted it. They refused to explain this flaw in their "policy" either. And online banking on the phone application will also accept because I have continued to do that. And then, after financing a car for three years and paying in full, they refused to finance another. Just more of the same garbage we've come to expect from Extraco. I got the new vehicle financed immediately elsewhere. So now they've cancelled our account because of my abrasive attitude with Them in Gatesville for never even trying to apologize to me for the 20 dollar bill fiasco. It is good we are now with another bank who really cares about all their customers. show less Product: Extraco Banks Business Services Comment 0 0
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October 2023 by Ryan C
Came in to the 31st St. location to replace my debit card. No wait time, and Alex was very helpful and knowledgeable when asked about tap-pay function. The long time customer is still a happy customer.
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October 2023 by Cierra Townsend
I’m moving and it sucks that there is not an Extraco where I’m going. Alex was very helpful and had me on my way very quickly. The staff overall has always been helpful towards me and my family, you’re in good hands here.
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October 2023 by Janice Hewitt
Sandy Martel was very polite and patient with my grandson and I as we opened an account in his name. I would recommend her to all my elderly friends and family.
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October 2023 by Rebekah Aguallo
I visited the Temple Extraco banks today& As soon as I walked in the door I was immediately greeted by Andrew who guided me to Alex with such a great attitude.Thank you for the quick service& all the smiles! Alex was wonderful and helped me with everything I asked! Thank you Alex!! I am loving my new bank Card!
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October 2023 by Juli Purcell
I’ve banked with ExtraCo for 12 years now. LOVE THEM!!!!I needed Euros for an upcoming trip and they ordered and had them for me within a day. Then I came in for some account questions and Bethany was patient and wonderful to work with!
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October 2023 by Oarrin Nash
Excellent Service. Very helpful and a great personality. I've been an Extraco customer for 20 plus years. And she has absolutely nothing but enhance my desire to continue to call Extraco, "My Bank." Bethany ROCKS
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September 2023 by Grace Messer
Alex was amazing, quick and efficient to work with. She made my process of updating my name and getting a new debit card really easy! Thank you for all your help! (:
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September 2023 by Valerie Romero
I visited the Extraco bank in Temple today. From the moment I walked in, the person at the front desk was so friendly and outgoing. She informed me of the short time expectation that I would wait for the service I needed. When I went and met with Sandra Martel, I was immediately greeted with such caring and helpfulness from her. She was very nice, kind, and knowledgeable. I could not have asked for a better banker to work with. Thank you for your supportive demeanor and expertise. I would definitely recommend this bank and her services.
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September 2023 by Erline Lott
Excellent customer service. Sandra Martel and Chrystal Keating were exceptional. They both will be our “go to” representatives for their respective departments when we need help with banking issues. Thanks to both of them for their outstanding service.
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September 2023 by Christina Durfee
Bethany was very pleasant and personable. I needed money for a book fair so it was a little more complicated than a typical transaction. She was patient as I tried to figure out if I had the correct breakdown of coins to accommodate my cash drawer needs.
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September 2023 by Mia T.
Christina at Extraco Bank on S. 31st St. is so sweet! She was very helpful, knowledgeable and quick in getting my transaction taken care of! One of the smoothest fastest experiences I've had!
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August 2023 by Paul Krause
Wonderful experience- Alex went above and beyond to help with fraud issues and getting items resolved in a timely manner!
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July 2023 by Kelby R.
If you are small potatoes, they don't care. If you hit hard times they won't help. Time to look for a better bank.