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May 2024 by R S
Horrible experience with Ian. Saturday we looked at a coffee table. Ian told us that if we come back the next day and buy it that if the warehouse workers are not available he would help us load it up himself. So my wife and I come back the next day with cash in hand and then he tells us that they can't sell anything on Sundays because we can't take the furniture through the front door. That's their policy he said. So he lied about numerous things including we could buy it the next day and take it home the same day because that's their policy and he lied about helping us load it up. We are not buying anything from Ian if we ever go back which I doubt we will. The coffee table was a clearance piece and damaged anyways. Not even worth the clearance price. Thank you for wasting my time Ian
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April 2024 by Sokha Hou
I bought an aireloom mattress thinking it will help with my back problems. After sleeping on it, the mattress felt like it was sagging. I contacted their customer service and was told it needed to "settle" and conform and it could take a few months. After a few months I got a technician to come and measure the sag and apparently it didn't sag enough for me to use the factory warranty by 1/4 of an inch. Now the problem is worse and it's giving me more back problems and neck pain. Their customer service does not really work with the customer to resolve the issue, unless there is more money for them.I spent over 10K dollars and all I want is to get a mattress. I would be happy to just get a cheaper mattress.
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April 2024 by Jose I
Don’t buy anything from Bob Mills after you spent over $16000 on furniture in the last couple of years. Now, I just ordered something else on special order, and then I decided to cancel the order, and guess What? They won’t return my deposit, ZERO care about existing customers. Thanks again Bob Mills.
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April 2024 by Allen Gonzalez
Being a first time buyer and having no credit they were able to get us approved and we got a mattress that was fitted perfectly for me my wife. The staff was very friendly and helpful and would definitely recommend them for all your furniture needs.
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March 2024 by Wilburn Barrett
What an amazing experience we had with Bob mills from the sales team to the team who delivered the product we will continue to shop there in the future! Thanks guys
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February 2024 by Tammie Maldonado
We have had a terrible experience at Bob Mills. It all started when we bought our couches almost 4 years ago. They are flex steel which was highly recommended in the store. We have an issue with one of the recliners malfunctioning and when we contacted Bob Mills they told us Flex Steel is no longer a vendor of theirs due to quality issues. We were then referred to flex steel who in no way has had any intention of repairing our couch. I mean, why would they? They didn’t sell us a warranty - Bob Mills did! Mind you, we are still paying on this couch that has an invalid warranty. A few weeks ago we went in to the store to look at mattress’s and to buy a specific dining room set. At this time Austin the salesman spoke to my husband explaining how they could make things right with the couch - this was his approach to selling us a mattress! When my husband decided to only buy the dining room set that was on sale talks of making things right with the couch seized. The dining room set came in and when we got it home and started to put it together it was defected. On one of the chairs it would not take the screw and another one of the chairs was split where the peg goes in. After calling and getting a run around with their needing to file a claim system the manager Garrett finally got on the phone and proceeded to help us. Garrett agreed to exchange the set and when it came in he agreed to put the chairs together and we could pick it up. Again we got it home and one of the chairs is completely wobbly. We took the chair back to the store which is a half an hour away and the solution we were met with from Gary who was on his cell phone was to exchange it out with one of the chairs on the display set. By this time we are just DISGUSTED and chose what we thought was the best looking one of the four and came home to find the wood is split underneath. It’s to the point of we don’t even know what to do next! We don’t feel we should have to go through a claim process and this should be handled immediately. We have yet to get a complete brand new flawless dining room set that we are paying for!We will NEVER go to Bob Mills again and plan to recommend highly to everyone we know NOT to even give them a try! The dismissing of the importance of giving us what we paid for is unbelievable! This company DOES NOT back their product at all. I’m sure we will get a nice little “sorry about your experience - please reach out to the number below” I plan to reach out much higher than that. My apologies for such a long review but my hope is that no one else has this experience.
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February 2024 by john pratt
The staff there and the salesman who patiently assisted me was very courteous, professional and a Good Person, I will definitely come back again, Very Good buying experience, didn’t stalk me, allow me to shop without being followed
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February 2024 by Jazmin Lima-Lotfi
Alex was amazing! Thank you for being wonderful
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February 2024 by Mitzi Morin
Knowledgeable, helpful staff. Good selection & good quality.
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February 2024 by Debra Wilfong
The salesman showed us the the area in the store where we'd find dressers. He didn't hover or make us feel rushed. My son found what he was looking for, and we completed his transaction in less than 10 minutes.
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February 2024 by Babe Tx
Spent awhile looking all over for the right recliner. Jason Baker was very helpful and I found beautiful recliners being delivered Saturday. If you need a great recliner go see Jason.
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February 2024 by Patrick Strader
Great initial sales and service…pushed FlexSteel extremely hard one Christmas and after 7k living room set and extended warranty my motor went out on couch. Go to file my claim, come to find out BOB MILLS DROPPED FLEXSTEEL as a vendor due to quality and mechanical issues!!! Of course each company is telling me it’s on the other (BOB MILLS is washing their hands with me because the sales done and money spent and no longer have them as a vendor and FlexSteel has no incentive to fix anything for free and especially since losing BOB MILLS contract!) He, Bob, talks a great game on his commercials but his management team in Temple DEFINITELY could use a class in HONORING warranties or simply making a bad business deal RIGHT. Especially with such a big purchase. After all, it’s NOT MY FAULT FlexSteel had quality issues and was dropped as vendor. Just beware…yes, they have no shopper stalking advertising but also need to include NO BUSINESS SENSE either. Just another buck passing poor customer service business,AFTER money spent! Stand by your product if your going to sell itThanks again Bob.
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February 2024 by crystal pitts
We came in for my daughter to find a bean bag chair . Yall had exactly what she was looking for . The sales guy was a pleasure to work with. Austyn led us straight to what we asked for and helped make it a smooth transaction.
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February 2024 by Nui
It's a long review, possibly entertaining, but need to know information.Buying the furniture was easy. We bought a couch, love seat, and an armchair. I was a leather set with the power reclining option. It was a lot of money, so it made sense to get the warranty. After a couple of years the love seat started to lean outwards a lot so I started the warranty claim process. The current date is December 21, 2023. I initiated the warranty on October 14, 2022. The parts arrived at my house on or about mid February 2023. I called the company to let them know the parts arrived and I needed to schedule a time for the technician to install the parts. The technician came to my house in May 2023. He looked at what needed to be done and says that he will need to call his company because they didn't allot enough time for him to finish the job. He tells me the company will call to reschedule with a longer appointment time so he will be able to complete the job. I forget about the call I am supposed to receive until the first week of December 2023. I give them a call, and after a lot of explaining of what is the situation, I am able to schedule an appointment for December 21, 2023 from 3pm to 7pm. The tech gets to my house at about 4:40pm, looks at what needs to be done, and tell me he needs to call his office. Then he tells me that he will need to come back tomorrow so he has more time so he will be able to complete the work. LOL.After he left, I decided to take a stab at changing the reclining mechanism they had sent to my house. It took me all of 35-40 minutes to completely change everything out and put the loveseat back together. That time included me staring at the chair long enough to figure out what I needed to do, making three trips to the garage to get tools and zip-ties, and more staring to figure out what the next step should be. I mention all of this because if I knew what I was doing, this is a 15-20 minute job.There's another issue we have with the couch, so when the tech comes tomorrow, he can fix the issue on the couch. But, if he can't do the work tomorrow, I'll probably figure out how to fix it myself.Update: it's "tomorrow" of the original post. 11am came and no one showed up to make the repairs. I ended up going into the couch and fixing the problem. This one was a different kind of repair, but I knocked it out. Luckily, I have an air brad nail gun and an air stapler. Probably took me about an hour from start to finish. Had to remove a ton of staples, a lot of the outside cover, and then nailed a piece of wood that was under the cushion that held the springs up.Update 2: I received an email to re-reschedule the appointment for January 8th or 15th. I really wanted to schedule the visit to let them know I repaired it, but didn't want the tech to get paid the hours because the job is completed.I closed the claim out, and I'm hoping I can start another warranty claim again. LOLA year is a little too long for a warranty issue to be open in my opinion. So, if you get the warranty at Bob Mill's Furniture, prepare yourself for the worse and hope for best.I think Bob Mills Furniture should let its customers know the warranty they are selling takes at least 6 months until the first repair tech shows up and possibly a year to find out you will probably need to make the repairs yourself.
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February 2024 by Rodney Vancil
Very friendly nice place to shop
