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August 2024 by Caley Moore
Charles was very helpful, welcoming, and efficient!
UPDATE: Though the purchase process was painless... we will be without a couch for nearly a month because they just randomly decided to close deliveries on the day they scheduled to deliver it. And they only informed us the day before. Obviously, they want customers money but don't care when they get the product to the customer.
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July 2024 by Jason Parker
Leo is the man!!! Awesome, quick, helpful, and non pushy experience.
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July 2024 by Nellie Martin
Most of the time the delivery of furniture arrived on time. I bought a rug 4/22/24. The wrong rug was delivered because the rug on display had a wrong tag. Today, 7/25/24 the rug was delivered. The rug appears to be correct I haven't opened it because I have a house full of family visiting. Bottom line do not buy rugs from Ashley. Sam's Club and other stores have rugs you can buy and take home the same day and they are probably cheaper.
I will only buy furniture from Ashley after this mess up.
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July 2024 by Joseph Reap
Never shop at Ashley's in Temple! We had spent over 3,000 dollars in one visit at Ashley's. One of the things we got were a pillow. When the furniture was delivered, they had claimed that it wasn't their job to put the items together, that it was the other delivery crew coming in a couple of days job to do. Even though we had paid the extra money for the full service. When the other crew showed up they refused to do their job. They were rude as hell to me. Through all of this my pillow was never delivered. We have been trying to get a refund since early June. They have done nothing but give us the run around. Charles the supervisor there, is completely incompetent. Probably some of the most unprofessional people I have ever worked with. I will never shop there again. I I will always encourage everyone to go elsewhere.
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July 2024 by Gloria Para DIOS
They tried to hard and were to pushy to get us to purchase. We set our limit of $5,000.00 and the sale they had on a full set fell into that budget and they were ok with it. It actually fell a little under $5,000.00 with taxes included. But when we were there they said delivery was Free. But apparently they charged it. When I asked why it when up so much they just said the taxes. On the front bill it says $0 for delivery so I believed them. Until now I see the back they charged me delivery fee for almost $500.00.
UPDATE: Less than 2 years and they already ripped. They claimed to be 100% leather but they lied... 5k on a set that have lasted me less than the cheaper sofas at big lot's... Don't recommend buying here unless you have no kids!!
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July 2024 by Damian Alvarez
Bought a new Couch today was super happy went to two other stores and Ashely’s had the best price even the salesman said you’ll be back
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July 2024 by Awbrey Moore
Nice group of gentlemen that were there helping.
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July 2024 by Paola Reap
If I could give 0 stars I would . Worst customer service I have ever experienced. We should have known better than to go to Ashely but we needed furniture asap after the Tornado. The issue started with delivery. The drivers were unprofessional and refused to put a bed together because it wasn’t their job. When I texted the salesperson Leo and told them they were refusing to build the bed he just replied with an Lol. I found the delivery number my self since he was no help . After a call with their delivery manager they came back and built it. That was a very awkward moment for everyone. After waiting 1.5 months for a $200 pillow we called and asked for a refund. We spoke to Dustin who claimed to be manager, he said he would call with an update and I Never received a call and has been dodging my calls ever since. Many calls later I finally got a hold of Jacob who said he would send my information to corporate office and get the refund started. After a call with corp office we found out Jacob failed to do his job. Corporate has sent Temple store two emails and a call and they are not responding . Here we are with no resolution.
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July 2024 by Yolanda Sanchez
Jacob was amazing to work with and made the entire process quick and easy. He was extremely helpful, knowledgeable and super nice. Great experience overall!
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July 2024 by Anthony Robinson
It was the best experience I have ever had, while buying any sort of merchandise. Leo did an exceptional ? job in its entirety.
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July 2024 by Scott Hillman
DJ was fantastic and really made our experience memorable.
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July 2024 by Lindsey Heise
Amazing! We continue returning because the customer service is outstanding. Damion helped me this morning and I would highly recommend using this salesman.
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July 2024 by Edward Jerkic
It was a great experience.Staff are so friendly and accommodating.
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July 2024 by C Dine
The service was amazing. Justin and DJ helped us with all our questions. We were not pressured to buy anything we were not full happy with. Best employees i have worked with in all my years of shopping there
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July 2024 by Devante Carroll
Upon arriving to the store we were immediately greeted at the door by Justin. Didn’t have to go around looking for anyone so that was a plus. Justin helped my wife and I find in person what we seen online and explained to us other deals and discounts that were going on. Overall we were very pleased with the service and knowledge he had. Will definitely be back when we need more furniture.
