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November 2023 by Jennifer
Over the past 4 yrs we have gotten diffrent items from arrons never any problems prices are good, delivery was good sometimes a little a late but thats all good. Love the reminder emails on payments im so forget full. Five stars from us.
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September 2023 by Ambra Alexander
Wow, I do not even know here to begin! But from the time that I decided to purchase from Aaron’s was a disaster, I normally do not rent appliances or furniture for that matter, I normally pay in full but due to unforeseen circumstances I had to rent appliances for my home. They have made my life a complete nightmare because I was behind one payment , they have Harassed me with a multitude of phone calls on multiple occasions (too many time to count), and often times after I’ve already spoken to someone. The harassment became so bad, that I told them to just come pick up their merchandise. I spoke with manager named Ingrid 9/13/23 and, explained my situation to her and, why I no longer wanted to keep the merchandise. We set up a day for pickup 9/15/23 and, the day before pick up 9/14/23 an unauthorized payment was taken out of my account for $245. Normally, they have to obtain your permission to process a payment but this was not done. Another one of the store representatives or manager named Sam or Samantha had took upon her self to apply the charge and stated that I had set up a payment with her on 9/7/23 which was false. If this was to be true why did I continue to be harassed every day until 9/13/23? They also were popping up at my house, as I work from home I found this to be very stressful. I will never in my life purchase anything from this company and if you are reading this I wouldn’t recommend you to do so either. I felt like I was about to go insane. The experience with Aaron’s is one I will never forget.
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November 2022 by Hope Carrillo
Yall need to update the hours on line came by n yall are closed
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July 2022 by Sylvia Soto
These people will treat you like family at first, but they will immediately turn into bullies when you fall in hard times, even if you're one day late. They will belittle you, speak over you, harass you & your young ones. They will call you from a fake phone number app instead from their store number back to back, if I may add, AND charge you a home visit fee on top of your payments. They lied to me telling me that I'm not allowed to make online payments & that I have to call in & speak to someone each time I need to make a payment. I became so uncomfortable with the people in this store that I purposely did not update my address when we moved & Continued to make my payments online. I am so glad that I no longer will have to deal with these bullies, I will not be going back to this company again. I'd rather pick up furniture or anything else that would be offered by Aaron's from the side of road before ever coming back to this company. It's just not worth the emotional distress that they cause. Anyone who 5 stars this company probably works for Aaron's or they're fake reviews.For the "owners" who reply to these reviews, don't bother replying unless you plan on compensating me for my experience with your company and I'm not talking about store credit either. Obviously these reviews aren't enough to have changed the ways of how your employees &/or procedures work if reviews like mine are still being left to warn others. I hope Aaron's will have the future it deserves.
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June 2022 by Cecilia Sabedra
Worst customer service experience at Aaron's temple tx location. We had 2 general managers come to our home at 8:00 & after 9pm at night banging on doors and our windows extremely hard and loud. To a point where our neighbors cameras recorded sound. Then 1 of the lady managers got an attitude with my youngest daughter.... we had a Recliner set that broke and they never came to fix it. But wanted the payment each time. The lady manager cursed out my husband on the phone. She also caught an attitude with my mother n law on the phone as well. I will recommend Aaron's to anyone
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May 2022 by Online Defuser
Tried charging me 180.00 when my app says 123.13? Called regional manager and stated that was wrong. This franchise is going to have a lawsuit against them for overcharging Thier customers. I'll never buy frok here again. Bed 1200.00 same bed on Amazon for 350.00. Thanks for wasting my energy time and effort, Aaron's. Terrible customer service. Manager stated she set my payments up for 2x aonth. For the whole year I've been paying one payment because she did not do her job. Which was a very small task.
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May 2022 by Optimus Prime
Tried charging me 180.00 when my app says 123.13? Called regional manager and stated that was wrong. This franchise is going to have a lawsuit against them for overcharging Thier customers. I'll never buy frok here again. Bed 1200.00 same bed on Amazon for 350.00. Thanks for wasting my energy time and effort, Aaron's. Terrible customer service. Manager stated she set my payments up for 2x aonth. For the whole year I've been paying one payment because she did not do her job. Which was a very small task.
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May 2022 by Eli Flores
Big O' long story short. On the night of Wednesday May 4th at 9:09pm these two Aaron's furniture general managers were beating on my doors and windows. My neighbors security camera footage shows the lady GM arguing with my 16 year old and 14 year old daughter. My daughter tells her stop beating on the window because she knocked over 2 picture frames that were on the window seal. GM lady yells out, "I've got something for you" to my daughter. I was not home. I couldn't believe these employees were acting out this way til the footage confirmed it.
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August 2021 by Frances Ortiz
Very nice people
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July 2021 by Brittany Largent-Toole
The agreement for me and my bf’s plan is set for payment every 2 weeks. They literally call every single week saying we’re behind. They really need to get their systems straight. Won’t be going back to them once our stuff is paid off.
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June 2021 by elijah reyes
The staff there at the temple store treat you like family. They're awesome making sure you are taken care of. Thanks Aaron's.?
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June 2021 by Gloria Reyes
Awesome staff????
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May 2021 by Carrie M
Love the energy!! Been with Aaron's for a few years. Delivery guys today did a great job ??Very nice and took good care of bringing the furniture in my home. Thank yall for everything
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May 2021 by Emilia Bosquez
New ppl better service .I like. Aarons.
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March 2021 by Larea Gonzales
So helpful everyone was friendly with great customer service!
