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February 2024 by Rebecca
I got a rental car from this location and Ann, Mr. Gary, and Mr.Neal were SO friendly.I had to wait there for AWHILE because the insurance adjuster had not sent my info over for me to get a rental car?? but they def made my day better.I enjoyed having a conversation with them and glad I got to hang out w them as I was waiting for the adjuster to remember me & send the info over. Thank you to all three!
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February 2024 by Mary McDough
The wait time to answer the phone was crazy! I'm not talking about the good crazy either. Almost 20 minutes of waiting just for the call to be disconnected. Looks like I'll have to wait and find someone else to get a rental car with. Thanks Enterprise for leaving me without a car!
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February 2024 by Nathan Kezell
Nice and helpful workers. Didn’t have to wait long.
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January 2024 by Victor Torres
Long wait and didnt have available car. They should have at the least informed me once reservation was done yesterday that my vehicle was not available. That would have saved me money on uber and time.
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January 2024 by Kristina Kelly
This is the third time using this enterprise location and the staff and service has been amazing. Definitely would recommend ?
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December 2023 by Danielle Alex
Had to rent a car unexpectedly for a major procedure in Houston and had a PHENOMENAL experience with the Taylor Enterprise!! Both representatives helpful and assuring. It was a very smooth process!
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November 2023 by Justin Valchar
The worst!!! Had a reservation, then they ran out of cars,.... Put me off till Monday. Very rude over phone while they tell me how inept they are. The worst experience ever.
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November 2023 by Justin V.
The worst ever! He even threatened my mother!! He tried to pick a fight. I was considerate. He was combative. Cause I'm white maybe, sorry to say it, but it's true.
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September 2023 by Gary Hester
Thank you for wasting 15 minutes of my valuable time waiting for your office to answer listening to the message to STAY ON YHE LINE, only to be disconnected. YOU ABSOLUTELY SUCK!!!
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September 2023 by Larry Mack
This time, I had an excellent experience at the Taylor, TX, location --when I was able to reserve a car 10 days in advance. But previously, on 2 different occasions, there had been no cars available on short notice.
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September 2023 by JD Johns
This place requires a reservation to come in…really? Guy said “like dinner reservation”. Well I came to rent a vehicle, not eat dinner. When I arrived for my reservation, my car was not ready!!! Surprise. Don’t ask for rest, if it is not really a resy for you to have your car ready to go. Terrible experience.
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August 2023 by Max Hengst
I needed to repeatedly extend my use of the rental due to slow service from the repair dealership to my POV. Then I had a stone crack my front wind shield so I needed to return the vehicle and luckily I was able to get my POV back and return my rental the next day. All staff at Enterprise could not have been more friendly, professional and understanding about my needs. Thanks to all.
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July 2023 by Adam Nichols
Showed up at 11pm for my appt but no one was here. Went outside after half an hour and had a overworked employee tell me that she was the only employee and that I needed to wait until she was done washing the cars.had to go back and get a new car because they sent me off with one in expired tags. They tried to not exchange it, saying that they hadn’t received the tags in the mail. Wild, trying to get me pulled over.
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May 2023 by Christian Brandon
Probably worst rental experience I've ever had. So unprofessional! Constantly blamed others for their negligence. Scheduled a pickup, only after I called them after waiting for hours did they realize an "error in the system" didn't notify them, plus I was outside the pickup range and no one called to confirm or cancel. Notified me 4 days after my bill had exceeded my insurance allotment, calling minutes before they closed to tell me, so I was charged another day. Not only did the message they left say I owed $400 more than I did, it was due to their negligence that they didn't realize my insurance had already extended it. When confronted, they blamed my insurance company. Wasn't the insurance company. I took it to another enterprise location closer to me when the check engine light tripped to get it checked out. They said it was fine since it shut off as long as I felt safe. Had a much better experience with them and talked to the manager several times. The Taylor location didn't even know I had taken it there, and I was told "that isn't right" as if I had done something wrong! Clearly not a one-time issue, but a systematic problem with the staff. Overall unprofessional, unaware, and NOT a location you want to work with. Go to another enterprise.Edit: After I posted this review, I reached out to via email to Enterprise to provide further detail and names of individuals, and was told the Branch Manager would contact me to discuss my concerns. I was never even contacted! Even management is unconcerned with how you are treated as a customer. Do NOT rent from here. Go to another location.
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May 2023 by Kimberly Hobson
This time has not been very pleasant or easy renting the headache from when n where to get a car,not ready,and hersment how long and so on drama,when I called n talked to them made this already. And they keep my card information and charged me 2 now with out permission...
