-
August 2024 by Kathy Smith
They cheated me over 1700.dollars .I still have the same problem I had when I took my car in to be fixed. I forgive them and hopefully they will change their ways.
-
June 2024 by Brian Geisham
Great guys awesome work and stand behind their work 100 percent
-
April 2024 by D.A.
Had my truck give out while traveling home from Dallas to Phoenix; called about 3 other shops and they told me they couldn’t even diagnose my truck for a few days. Called Brian at twisted wrench and explained the issue over the phone and he knew exactly what it was just from the description I gave over the phone.
Unfortunately had the dreaded all to common lifter failure on my GM 5.3, Brian explained that parts would need to be ordered and the truck would need to stay for at least a week or two. After getting a game plan set up he went above and beyond giving us a ride almost an hour away so we could pick up a rental car to get back to AZ.
Through out the process Brian was very upfront and honest with what was going on and even when another part ended up needed replaced he insisted he keep the truck a few more days since he wasn’t comfortable without him being able to drive it for some miles to ensure it was good to go before I made the drive back to AZ.
He even offered and planned to pick me up from the airport when I flew back to TX from AZ so I wouldn’t need to pay for a cab.
Overall great guy, and a terrific shop. If you are in the area and need work I cannot recommend this place enough. 10/10 would use again and again if I lived in the area.
-
March 2024 by Cary Duda
I can always count on these guys to do an amazing job!!! Can’t thank you ? enough!!
-
December 2023 by Elle Dahlia
stopped because we were on a road trip and check engine light came on, they helped us and we’re so nice
-
July 2023 by Anthony S.
called in to get a ball park figure on a thermostat replacement and they still couldnt quote me a price, ststing they needed a VIN number. idiots
-
June 2023 by Ana H.
traveling through Sweetwater and stoped at the closest auto shop with my 3 kids and they refused to just check real quick before my car actually broke down in this 110 heat . rude man!
-
March 2023 by Sadie Foster
THESE PEOPLE ARE FANTASTIC! Got me up and running in a matter on minutes, fair prices and welcomed my pup in their office. THANK YALL ❤️❤️
-
November 2022 by Joy Comden
Excellent service! We broke down 13 miles out of town and they set up a tow quickly. The communicated with us every step of the process and came and picked us up when our car was finished. Highly recommend. Thank you for making a stressful situation easier. God bless.
-
October 2022 by Kerry Chance
Some of labor costs are about $30-45/hr more than other shops in town. Otherwise, friendly employee & courteous on this visit.☆☆☆Previous visit from back in March 2022☆☆☆*Was told by either owner or technician that he really didn't want to work on my make of car because it was 'too cramped' unless I was traveling through town. Yet I've seen them work on Mercedes, BMW & Lexus.
-
September 2022 by Chad Renfro
Good friendly people
-
September 2022 by Jakub Uzytczuk
good service. I recommend nice and kind people with all my heart
-
September 2022 by Robert Keith
Courteous, Professional, Fast, Reasonable. Wish they were closer to Abilene so I could use regularly. Highly Recommend
-
July 2022 by Steven Bryant
After breaking down unexpectedly on the side of the road with a flashing engine light in the middle of nowhere, we were lucky to come across some positive reviews for the nearest garage in Sweetwater, Texas—Twisted Wrench. We spoke to a mechanic named Ty on the phone who recommended we get our vehicle towed to their garage to prevent any irreparable damage to the engine. After waiting a while for the tow truck, we finally made it to Twisted Wrench where Ty was able to diagnose the problem with his code reader. After doing some digging and careful research, he discovered and informed us it was a serious issue with our Hyundai Santa Fe that he felt might be covered for free by Hyundai’s Nationwide Warranty. Therefore, he recommended we get it towed to the nearest Hyundai dealership in Abilene, Texas so they could take a look at it instead of him fixing it, which I’m sure would have been very profitable for him. We took his advice and decided to get it towed to Abilene and he was kind enough to let us stay in his lobby past their closing time so myself, wife, and young infant could avoid the sweltering heat while we waited. Long story short, he was completely right and the Hyundai dealership agreed to cover the repair costs under their warranty. Ty saved us literally thousands of dollars. His care and compassion during this stressful time meant the world to us. If he treated us, as non-paying customers, this well, I can only imagine the amazing service he provides to folks who actually pay him for his services and expertise. If you want a kind, knowledgeable, and honest mechanic to fix your car, Ty at Twisted Wrench is your guy.Services: Auto engine diagnostic
-
July 2022 by Steven B.
After breaking down unexpectedly on the side of the road with a flashing engine light in the middle of nowhere, we were lucky to come across some positive reviews for the nearest garage in Sweetwater, Texas--Twisted Wrench. We spoke to a mechanic named Ty on the phone who recommended we get our vehicle towed to their garage to prevent any irreparable damage to the engine. After waiting a while for the tow truck, we finally made it to Twisted Wrench where Ty was able to diagnose the problem with his code reader. After doing some digging and careful research, he discovered and informed us it was a serious issue with our Hyundai Santa Fe that he felt might be covered for free by Hyundai's Nationwide Warranty. Therefore, he recommended we get it towed to the nearest Hyundai dealership in Abilene, Texas so they could take a look at it instead of him fixing it, which I'm sure would have been very profitable for him. We took his advice and decided to get it towed to Abilene and he was kind enough to let us stay in his lobby past their closing time so myself, wife, and young infant could avoid the sweltering heat while we waited. Long story short, he was completely right and the Hyundai dealership agreed to cover the repair costs under their warranty. Ty saved us literally thousands of dollars. His care and compassion during this stressful time meant the world to us. If he treated us, as non-paying customers, this well, I can only imagine the amazing service he provides to folks who actually pay him for his services and expertise. If you want a kind, knowledgeable, and honest mechanic to fix your car, Ty at Twisted Wrench is your guy.
