Twisted Wrench is a highly recommended auto repair shop known for its honesty, kindness, and quick, effective service. Customers have praised the shop for handling unexpected breakdowns with care and professionalism. One customer shared that when their truck broke down while traveling from Dallas to Phoenix, Twisted Wrench was able to diagnose the issue over the phone, saving them days of waiting elsewhere. The owner, Brian, went above and beyond by arranging transportation to pick up a rental car and keeping the vehicle longer to ensure it was fully repaired before the customer returned to Arizona. Throughout the process, Brian was upfront and honest, offering assistance such as airport pickup, which made a stressful situation much easier. Another reviewer highlighted the shop's fast response, fair prices, and welcoming environment, even allowing pets inside. When a vehicle broke down 13 miles outside of town, the team quickly arranged a tow, kept the customer informed, and provided reliable service, making a stressful situation manageable. Additionally, Ty, another mechanic at Twisted Wrench, was recognized for his honesty and expertise. He diagnosed a serious engine problem on a Hyundai Santa Fe, advised a tow to a dealership, and ensured the vehicle's warranty covered repairs, saving the customer thousands of dollars. Ty’s care and compassion during this stressful time were especially appreciated, demonstrating the shop’s commitment to customer well-being. Overall, Twisted Wrench stands out for its excellent service, honest communication, and commitment to customer satisfaction, making it a trusted choice for auto repairs in the area.
