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July 2024 by Merrit FREEMAN
I love to thrift and I go to the Goodwill here in Sweetwater about three times a week. Normally the staff is nice and friendly and I often find treasures to bring home. When I purchased something though my role is to donate something so I also donate quite a bit. Recently though a policy was changed that no longer allows you to make returns. It only allows you to do exchanges. This is very frustrating because there have been no dressing rooms to try garments on. So it's A shame they no longer do returns. I was told that recently. However, there was nothing new posted on my receipt there was nothing posted on the wall or anywhere at Goodwill concerning the new policy. Also when I called to ask about the new policy the representative that answered the phone was sharp toned and acted annoyed. From what I understand this is an organization that is built to help those in need and with limited sources of income primarily. The new policy is not indicative of that. Also the sizing tends to be off on quite a few things especially the bedding area. I have bought multiple pieces of bedding but because it's wrapped in plastic you can't take it out to make sure it's the size stated on the package. For over four times I bought what I thought was a queen or a fool and it was a king or a twin. Total waste of money and I immediately redonated it back. It's just not the same anymore. I will not be frequenting near as often. And I'm probably going to find elsewhere to donate my items.
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June 2024 by Lorenzo Sands
This is not you big city Goodwill - IT'S SO MUCH BETTER!!!
Best Goodwill in ALL of Texas, not just West Texas!
Great brand-name clothes at reasonable, unheard of, low prices. Always interesting, unique, one-of-a-kind furniture, art, lamps, and more. Great selection of children's L games and toys, too.
If you are not stopping in here at least once a week, you're missing out!
(Pssst...the employees are super friendly and nice too!)
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January 2024 by julia parrott
best goodwill customer service & experience i've encountered
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August 2023 by Jesse Dooley
Goodwill is awesome
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January 2023 by Lady of Sporks
A great place to thrift and find neat glassware!! I got a complete teaset and a lot of clothes
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August 2022 by Andrea Korn
Found cute vintage items here
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August 2022 by Erick
Pretty good for a small town
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August 2022 by annette palacios
Great things to find
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August 2022 by Sharon Dutton
Found items in one of those urgent moments.
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August 2022 by Carlos Duarte
Good hidden treasures
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August 2022 by LouAnn Newswanger
Absolutely love Goodwills
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June 2022 by We out here Vibin
Dressing rooms are closed but I was able to return and exchange my non-fitting items quite quickly.
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June 2022 by LouAnn Zimmerman
Absolutely love Goodwills
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February 2022 by The Family
Grat customer service and very friendly staff.
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December 2021 by Alesha Lyle
Always enjoy goodwill in Sweetwater, found some real jewels in there!! Very affordable too!!
