-
June 2024 by alejandro trejo
I ordered a JBL speaker for $19 to pick up in the store. I was out of town. I sent my sister to pick it up with all of my information, my ID, card with which I paid, order number, everything. My sister drove 30 minutes when I arrived at the store they didn't want to give the product because I had to go personally. I understand if someone doesn't have any information,but she had everything they needed, i will never visit this store again very bad customer service.
-
June 2024 by Kyle Albrechtsen
Collin was awesome and very helpful! We spent 6 hours on the phone with Verizon, no luck. Went into the store and Collin got us taken care of in a matter of minutes!!
-
May 2024 by warren mack
This is the Assistant Manager Angel, who moved from the location on 5th Street to this Newer, way bigger store. I was heartbroken to see him go however; He Deserves This Moment To Rise In Position & Shine. I mean....his name says it all. It is only a 15 minute drive from downtown where I live but, for service like I've always received from him & everyone at the Verizon on 5th Street....it's a no brainier. Great Service Everytime...Is A Fantastic
"Well Deserved Experience." I will stay with Verizon As Long As I'm In AUSTIN. ??♂️?
Thank You Verizon For Hiring Such An Amazing Staff! ?????
-
May 2024 by Ernst C.
Recently returned my free 30 Day trial period wireless modem for home internet and was greeted, return processed, and credited all within 15 mins. I’ve used this location for over 7 years and have been pleased with my switch from T-Mobile.
-
April 2024 by Teresa Crawford
I came in March 19, 2024 & the Associate & Manager were Outstanding. They helped me with my new S24 Ultra. I had a couple questions & they were very informative.....Soooo the next day I went back and I needed help with the camera & Google. The Associate there wanted to CHARGE ME $19.95 to help me! I was FLOORED! I've been a VZN customer for over 20 years & am 65 yrs old! I couldn't believe it! When did that start?
SHAME on ya'll for that!!
Thank you to the Manager the day before only!
-
March 2024 by Anna S.
Went into the store yesterday after being on the phone with customer service for 4 hours the previous night, just needing to activate a replacement phone. Angel (who I think might be the manager) helped me get my phone up and running! Even though it was a little tricky, he was very helpful and patient and figured it out!! I'm convinced he was the only one who could. He also made sure to greet new customers walking in and helped his fellow employees if they needed whilst helping me. 10/10 for Angel!!
-
February 2024 by Meredith Jagger
If I could give you 0 stars I would! I came in after 5 hours on Verizon chat the day before and 3 hours on tech support call that morning. I just needed a new SIM card, which I got. And yet, the jerk who "helped" me, increased my plan by $10 a month without my consent. I was so burnt out and exhausted that I didn't notice until I got home and reviewed the paperwork they gave me. This employee took advantage of me - shame on you. It is even worse that this company incentives their employees to be sneaky and sleazy. Glad I'm on prepaid now and have options to switch providers more easily *looks around for a cell company that doesn't suck*
-
February 2024 by Marilyn Moser
Fast ,, informative
-
February 2024 by Collin Niccum
No one can do their job anymore. Very useless and no help.
-
January 2024 by Luz Davie
It was a relief to find this store, which actually is an official tech support facility. I had stopped at a retail store for help, but it was a joke. The guy didn't know what he was talking about, so he referred us to the Brodie location. Jesus T. knew exactly how to help us and was very patient. He knows tech! So refreshing to find real customer service. He deserves a promotion. Ask for him if you need help with your phone.
-
December 2023 by Rylee Gazaway
Whew! I had so many problems over the past couple days getting the run-around from countless different departments over the phone. I came into this store, around 6, Angela, and Collin stayed after hours on the phone for 1hr and 30mins. They close at 7, she stayed after hours determined to get my problem fixed tonight. She never once got an attitude or acted like I was an inconvenience. Same with Collin! I would definitely recommend anyone to go here! They will go through hell & high water to resolve your problem.. THESE PEOPLE NEED A RAISE!
-
October 2023 by Lanny Watson
Clean,neat, very helpful staff. Came away with one insured phone(with an upgraded one.[same one that the salesman had] to boot). And a new one that with the promotion made it almost free.(less than a good meal out for two!) I did get lucky on the timing for the promotion, but still !
-
October 2023 by Casey Green
Want to shout out Anthony! My phone was stolen and I couldn't remember my pin and it was a whole mess. He was so kind and patient. He also helped me save money on my data plan and get a better phone! Highly recommend working with him!
-
August 2023 by Austin TX
No….. buy your new iPhone from the Apple Store …. Don’t go there !
-
August 2023 by Tiffany Rennae
Wrong number on Google it's the customer service not store number
